John Kenneth V. Candelaria
Address:
6029 Palma St., Makati City, 1210
Contact
info:
Email:
[email protected], [email protected]
Home
phone:
(632) 896-4597
Mobile
number: (63)
916-578-7457
Birthdate:
June 22, 1976
Nationality:
Filipino
Civil
Status: Single
Professional
Eligibility: Civil Service, Career Service Professional
(91.2%)
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Graduated with a B.A. in Philosophy
(1999)
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| University of the Philippines,
Diliman, Quezon City |
| Cognate Elective: Public
Administration |
Specialization: Epistemology
and Philo. of Science |
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| Organizations |
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UP Kapitas (Kabataang Pilosopo
Tasyo) |
Head, Publications Committee
(1997-1998) |
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Head, Public Relations Committee
(1998-1999) |
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UP Rowing Team |
Coxswain, Training Coach
(1995-1998) |
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UP Diving Club |
Member (1996-1997) |
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UP Epsilon Chi Fraternity |
Member (1994- ) |
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QA Head
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| HelloCorp.Philippines
(Jan, 2002-present) |
| Environment: Call Center,
Quality Assurance, Administrative |
| Duties Responsibilities |
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- • Reports directly to the facility
manager.
- • Generate weekly summary
reports on performance of reps based on evaluations of QA
Evaluators.
- • Administer and direct the
Quality team.
- • Develop action plans and
coordinates coaching and individual development reviews
of reps of various programs.
- • Monitor and observe transactions
between clients and reps.
- • Evaluate performance of reps
based on given guidelines.
- • Provide feedback to reps
based on transaction evaluations.
- • Contribute positively into
the continuous improvement of the transaction criteria and
their guidelines.
- • Analyze and categorize customer
satisfaction issues.
- • Identify causes of customer
dissatisfaction and suggest corrective action.
- • Adapt to new QA requirements
needed in the future to improve department functionality.
- • Work within team environment
to determine and implement solutions for successful rollout
of deliverables and programs.
- • Work in a team environment
inside the quality department as well as with all other
departments in the company.
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QA Evaluator
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| HelloCorp.Philippines
(Jan, 2001-Dec, 2001) |
| Environment: Call Center,
Quality Assurance |
| Duties & Responsibilities |
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- • Monitor and observe transactions
between clients and reps.
- • Evaluates performance of
reps based on given guidelines.
- • Provide feedback to reps
based on transaction evaluations.
- • Contribute positively into
the continuous improvement of the transaction criteria and
their guidelines.
- • Analyze and categorize customer
satisfaction issues.
- • Identify causes of customer
dissatisfaction and suggest corrective action.
- • Adapt to new QA requirements
needed in the future to improve department functionality.
- • Work within team environment
to determine and implement solutions for successful rollout
of deliverables and programs.
- • Work in a team environment
inside the quality department as well as with all other
departments in the company
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Web Content Editor
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| Philsite.Com (PeraGram.Com)
(April, 2000-Dec 2000) |
| Environment: Web Development |
| Duties Responsibilities |
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- • Updates the company website.
- • Ensures that the content
provided on the site are concise and consistent.
- • Serves as the assistant
to the Marketing Officer.
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Copy Editor
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| SPI Technologies, Philippines
(Aug, 1999-Jan, 2000) |
| Environment: Publication,
Editing |
| Duties Responsibilities |
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- • Edits electronic copies
of scientific papers for publication in international scientific
journals.
- • Ensures that content for
publication comply with the Chicago Manual of Style.
- • Checks and ensures that
the SGML structure are compliant to specific client guidelines.
- • Obtained ISO 9002 certification,
on MS Word. Obtained certification for SGML coding
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| Updates and designs Intranet websites
which contains program-specific information, updates, and announcements.
Digital image editing. |
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| Proficient with Adobe Photoshop, Adobe Illustrator,
Macromedia Dreamweaver, Macromedia Fireworks, MS Excel, MS Word, StarOffice
5.2 |
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