Objective:

To obtain a position in the computer field that I have trained in, that will enable me to utilize my current communication and computer skills for a long-term career.

Education:

Classes Taken:

1998 – 2000             Tyler Junior College           Tyler, Texas

(Major) Computer Networking/Programming

DOS/Windows                             Access                  Excel

Basic Programming                      C++                       UNIX

PowerPoint                                  System Analyst      Word

Micro Computer Repair                 Web Authoring        Java Script        

Business Information Systems      Windows NT           Novell 4.11/5.0  

Stress Management                     Networking             Time Management

Typing/Keyboarding            Security/Handgun Training                                               

Work experience:

1999 –2000                BMW Healthcare             Tyler, Texas 

Job Description:

Provides desktop and network hardware and application support; assists in the implementation, maintenance, monitoring and development of local area network (LAN) PC systems, E-mail and peripherals; and assists in network and PC system installations, testing, and monitoring of all current hardware, software and related equipment. Responds to requests for assistance with hardware, application, or network problems, and provides explanations to users on problem resolutions, steps to implement them, and preventative measures to keep problems from recurring. Serves as a member of an Information Technology Services (ITS) team, providing network and desktop support services to customers as directed; assists in the Installation, configuration, troubleshooting, upgrading, repair, and maintenance of LAN and desktop hardware/software and client applications in accordance with agency standards, including identification of technology problems and coordinating with other technical staff to effect solutions; and administers at least one file server, including establishing, monitoring, and maintenance of security, disk space, user Ids, and access rights. Informs the team leader and Help Desk of the status of assigned service calls, and informs the team leader promptly when unable to resolve a customer complaint. Enforces and complies with BMWs Information Technology security policies and hardware and software standards. Assists in performance tuning and capacity planning activities to enhance the performance of the network resources. Documents procedures and technical tips and presents them to the team leader for approval and distribution.

Skills:

MS Word                       Windows 3.1,95,98     Answering phones

MS Excel                       Novell 4.1, 5.0            Dump Truck driver

MS Access                    Windows NT               Light Equipment opr.         

MS PowerPoint              Print shop pro              Heavy Equipment opr.

Setting Up Computers    Setting up Networks     Security Procedures

HTML Code                   Java Scripts                 Web Page Designs 

E-mail Programs            World Wide Web          Graphic Designs

Net Fusion                    HTML Editors               BMP’s/GIF’s/JPEG’s