Kristin Holland                                                                                      Web: http://www.geocities.com/keh199

Please email me for contact information.                                             Personal Email: [email protected]

                                                                         

 

Objective

To obtain a position in an information technology related field such as data management, system analysis, or programming.

 

Education

The Pennsylvania State University, Wilkes-Barre Campus, Lehman, PA

Philosophy 106, Introduction to Business Ethics                                                                     August 2005

Took course for personal and career enrichment.       

The Pennsylvania State University, Wilkes-Barre Campus, Lehman, PA

B.S. in Information Sciences & Technology, Integration & Application                                      May 2005
Major GPA: 3.12/4.00    Cumulative GPA: 3.18/4.00
Dean’s List Honoree Spring 2004, Spring 2005

 

The Pennsylvania State University, Wilkes-Barre Campus, Lehman, PA

A.S. in Information Sciences & Technology, Software Option                                                   May 2004

 

Work Experience

Social Security Administration, WBDOC, Plains, PA

            Customer Service Assistant (OA)                                                                                               2006 – Present

Prepare, monitor, and update payroll records for employees. Prepare daily reports for immediate and higher level supervisors. Monitor leave and work experience reports and ensure leave records are kept up to date. Other clerical and general office duties as assigned.

 

Social Security Administration, WBDOC, Plains, PA

            Records Processing Clerk                                                                                                           2005 - 2006

Examine, process, enter automated data using computer systems with work related to Annual Wage Reports
(AWR) and Medicare Prescription Drug Program. Examine and correct microfilm copies of work before
sending items to storage. Other clerical and general office duties as assigned.

 

Jack Kiska Photography Studio, Ashley, PA

Webmaster – http://www.kiskaphoto.com                                                                               2004 - Present

Create and maintain layout and information for studio which specializes in wedding and senior photography; Used various Windows based applications such as Photoshop, Office, Notepad, and JavaScript for web site design.

 

Diamond Triumph Auto Glass, Kingston, PA                                                                                       2003 - 2005

Client Services Representative

Answer incoming phone calls in regards for auto glass breakage; Contact insurance companies to file necessary claim information; Work daily with shop employees and managers across nation to ensure all orders are handled efficiently; track orders and customer service issues in DOS and Windows based programs.

 

Wilkes-Barre/Scranton Penguins, Wilkes-Barre, PA                                                                         2004

Marketing Intern

Worked closely with ticketing staff and community relations director during game night activities and various
programs run by the Penguins. Assisted in updating kid’s club and fan survey databases and tracked sponsor
advertising from game night public announce and radio scripts. Used Excel and Access to keep track of data and run necessary reports for staff.

 

Luzerne County Business & Education Partnership, Wilkes-Barre, PA

Intern & Assistant – LUCAATS Division                                                                                      2003 – 2004

Collaborated with program director, coordinators, board members, and technical specialist in creating and
maintaining informational databases of students in Luzerne County public schools. Worked with staff to update all aspects of the organization’s web site (www.lucaats.com). Troubleshoot software problems when necessary; document problems and assist in the formulation of solutions.

 

Customer Satisfaction First (CSF), Wilkes-Barre, PA

Telepro I                                                                                                                                   2000 – 2002

Answered incoming phone calls for major catalog companies including Coach Handbags and Wolferman’s
Gourmet Foods. Provided necessary up sells as requested by clients and exceeded monthly sales quotas.

 

 

Software Experience

 

Seven or more years of familiarity in:

Microsoft Office, MS SQL Server 2000, Microsoft FrontPage, HTML, Microsoft Visio, ASP Scripting,
Microsoft Project, Microsoft Outlook, QBASIC

 

Three to five years of familiarity in:

Adobe Photoshop, JavaScript, Macromedia Dreamweaver, Microsoft Visual C++.NET

 

Under three years of familiarity in:

Microsoft Flash, Microsoft Visual Basic, Eudora Email

 

 

 

*References available upon request*