On The Bright Side
By Kay Hafner
"You have been selected�"
"A very special rate has been reserved just for you
. . . "
"Return your invitation before it expires. .
."
For the past two months I�ve kept every credit card offer
sent to my house. It was an experiment to see how many would
accumulate as well as an informal analysis of the direct mail
genre of writing.
We received 30 letters from 10 institutions. The most
persistent was Capital One with eight letters (five to me,
three to my husband). Providian was the most low key and
tasteful, with a single "by invitation only" letter
to my husband.
Bank of America sent one letter, followed a month later by
a "second notice" that warned "you won�t be
notified again." So far they�ve stuck to that.
These sales pitches are filled with many gimmicks, tricks
and weasel words.
BankOne says that a 9.9% APR (annual percentage rate)
offered is "fixed" but there�s a notation that
reads, "You understand . . . . fixed APRs may change to
variable APRs."
Discover�s 1% cashback bonus program sure sounds warm and
fuzzy. Then I compared their terms to the others I received
and found that their APR is 4% higher than the lowest offers I
received.
Most of the letters used the term "pre-approved"
somewhere in the text, then give a fine-print explanation of
what that means. My favorite is Chase Bank�s vague note
stating "you satisfy certain criteria for
creditworthiness."
As expected, all the letters contained highly polished hype
about how unbelievable, extraordinary or
better-than-all-others their card is.
"A little piece of the future that got here
early" is the slogan at the top of the page pitching
American Express� Blue card, which includes a built-in Smart
Chip. "The only card you�ll need in the 21st
Century and beyond" ends the postscript at the end of the
letter.
Reading it over several times I remain ignorant about the
Smart Chip�s amazing futuristic abilities but, at any rate,
I can�t imagine the company waiting until the year 2100 to
unveil a new-and-improved Blue card.
The ever-escalating one-upmanship in the credit industry
went into overdrive with the first "gold" card for
"preferred" customers. Now, "gold" is
passe. You�ve gotta go platinum. Even better, we received
two letters for "titanium" cards from Fleet. (I
wonder what they�ll use next. Plutonium? Hafnium? Dilithium?)
Some offers pitch their piece of plastic as a work of art
or a fashion statement. One CapitalOne letter included a
series of six designs to "show your love of the beautiful
beaches." Two Discover letters included a patriotic flag
option. Yet another letter of theirs starts off with the
slogan "Very now. Very Cool. Very you." It offers
blue, orange or gray alternatives to their standard
silvery-looking platinum color.
If credit cards are being used as 21st century
hipness barometers, I guess there�s no hope for me and my
well-worn but hopelessly 20th century, un-cool Gold
Card.
It�s surprising to realize how heavily the credit
industry is trading on the cachet of brand names. "The
only Platinum MasterCard endorse by Reader�s Digest"
reads one letter from First USA Bank. That same institution
also convinced Sallie Mae to issue a credit card. No, you can�t
accumulate credits for a magazine subscription or toward your
school loans. As far as I can see, all your card does is make
money in licensing fees to the sponsoring organizations.
In contrast, I don�t mind a GM Visa solicitation offering
credits toward vehicles or a MilesOne Master Card offer tied
into my Delta SkyMiles account. At least they�re offering
something tangible in return for buying into the brand.
The offer that out-and-out offended me wasn�t even a
promotion for a credit card. It was an MBNA solicitation for
what they call their Debt -Free Plan.
"Why do some people never seem to get out of
debt?" their letter asks. "It�s not because they
spend too much. It�s just that they don�t have a
plan."
That statement is what�s wrong with our nation-wide
credit obsession. Spending more than you can afford to pay
back is the basic definition of debt. And trusting a credit
card company to get you out of debt is like trusting a
bartender to keep you sober.
My estimation of credit cards is pretty much what it was
before my analysis: there�s no such thing as a good credit
card deal. They all have hitches and glitches and loopholes.
Just like casino gambling, they are all set up so that the
house profits.
That said, I admit to using my plastic as much as the
average consumer in our buy-now-pay-later culture.
It�s a bad habit that�s hard to break in a society
where even a millionaire can find that his reach exceeds his
grasp.
Kay Hafner says she�s glad this column is done so she
can go back to throwing out credit card applications. Readers
can share their credit peeves and problems via email at
[email protected].