Industry Leaders in Global Networking

You have several hundred employees – maybe even tens of thousands. You need a solution that transforms separate networks – voice, data, Internet/intranet, wireless, fax and video - into a single unified network that can empower your business goals.
 
A unified network is a new network architecture that enables revolutionary applications and delivers new economies. NetOptics is a global leader in enterprise networks with a full portfolio of public network access and optical networking products that deliver powerful private networking solutions to add business-critical availability, lower cost of operations, and application-optimized performance.

Mission

Connecting the World to Your Door

To successfully run a business like NetOptics, we must do many things well - we must create and communicate a vision for the entire company, establish overarching goals and values, establish and execute business strategies, develop products and services that meet the needs of our customers, hire and train employees, solve day-to-day problems, and more. NetOptics' quality addresses how we should accomplish such tasks. Our Vision: "To be a world-class telecommunications company - the standard by which others are measured." A company's vision statement is the most fundamental expression of how it will grow profitable market share.

Our vision is supported by the mission statements of each of our business units and corporate departments. Achieving our vision will rely on the successful pursuit of our goals and values. Our desire to be "the standard by which others are measured" implies that we will continually redefine our industry by setting new standards for a telecommunications company's image, products and services, and business practices. Exceptional customer satisfaction occurs when we deliver precisely what the customer expects - more often, it occurs when we "delight" our customers. Delighting a customer can cost very little. Often the personal initiative of an "inspired, innovative and empowered employee" can lead to a delighted customer

Services

Global Telephone Service

We have helped build voice and high-speed data networks for the world's large and small service providers, including established players and new competitive entrants.

Long Distance and International Services

More than 100 carriers worldwide rely on a NetOptics solution. And we're helping both new entrants and established players compete in newly deregulated markets around the world.

Data Networks, IP Networks, and Internet

NetOptics delivers complete solutions for service providers to integrate telephony, data, and video over IP-centric or multiservice based data networks. The best-in-class products positioned at the access, edge, and core of service providers' networks enable end-to-end revenue generating services such as VPN and VoIP. IP Services Unlike first generation Broadband RAS devices that focus only on connectivity, NetOptics new class of subscriber edge devices known as Broadband Service Nodes (BSN) are exploding into the marketplace.

Optical Networking

Offer your customers the unsurpassed capacity and reliability of the industry's leading optical networking solutions. NetOptics provides interactive and broadband applications such as distance learning, telemedicine, premium videoconferencing, supertrunking, and video operations centers. Utility Networks provides products and services specifically for utility companies' vast internal networks.

Carrier Professional Services

NetOptics offers a portfolio of Business Consulting, Network Optimization, and Product Performance services, all designed to help Service Providers realize their goals. NetOptics, a world leader in communications, networking, and Internet Protocol (IP) solutions, has acquired Periphonics, a global leader in the development, marketing and support of products and professional services for Interactive Voice Response, Computer Telephony Integration (CTI) and Telecom Enhanced Network Services.

Our Team Overview

The NetOptics Team was carefully selected for specific expertise and the ability to work as a team for a goal. Team members are cross-trained in a number of functions to provide the products and services that our customers demand. 

Customer Service: Our operators staff the customer service lines 24 hours per day, 7 days per week. Online with the Tandem mainframe computer, the operators are able to perform all functions including card history and card credits in real time. Our exemplary customer service sets us apart from the others.

Network Administration Services: Highly trained experts in telecommunication and computing environments provide easy implementation and support of the clients programs.

Information Management: Data capture is only half the equation. Knowing what to do with the data capture is the key to our Information Management. Sophisticated hardware and software operated by skilled technicians provide easy to read reports and graphs that help track business and opportunity.

Sales and Marketing Support: With a broad range of experiences throughout North America, our Sales and Marketing department is an integral part of a successful program. Programs are easy to create and minutes are easy to sell; but, a successful program delivers specific and measurable customer expectations.