Thamassat University, Hotel Management, Jeffrey M. Wachtel, Ph. D.

Chapter 9-23, 25, 26  Discussion Questions

1.     Of those working for The Front Office, those that work for the Accounting Department are the ____________ and the ____________.

2.     Which course of a meal does your text claim has been neglected?

3.     Most menus used in hotels are a combination of the __________and the ____________.

4.     What is the difference between true French, Russian, American and Buffet food service?

5.     Why is Room Service a difficult and mostly unprofitable type of service?   What would be your solution?

6.     Why have modern developments caused the telecommunications department of hotels to lose money?  What do you see as the future for this department?

7.     Summarizing the responsibilities of the Engineering department can be done in two categories which are: _____and ________.

8.     What aspects of the housekeeping department operation are important and how would you insure that they functioned well?

9.     What other departments and sources of income are there in hotels?  Would you suggest that other sources/departments be added to the hotel of the future?  How about additional departments or sources of income for our proposed chain of backpacker hotels in Asia?

10.  Discuss insurance needs of a hotel.

11.  How is the Accounting Department of a hotel organized and what is the function of each position?

12.     What is the Uniform System of Accounts for Hotels and how is it organized?

13.       Discuss Accounts Receivable and the City Ledger

14.       Discuss the management of Casinos and their importance to hotel management.