Making a Complaint – Possible Answers
Scenario:
You received a bill from the university with a charge of $100 for paying
your tuition late. However, you
think you paid your tuition on time. You
go to the university cashier’s office to complain.
Explaining
the Purpose:
Ø I want to discuss a bill I just received.
Ø I noticed a charge on my bill and I want to talk to someone about it.
Ø I have been billed incorrectly.
Stating
the Complaint:
Ø The bill has a late charge, but I am sure that I paid my tuition on time.
Ø I paid my tuition on time, but I was charged a late fee.
Ask
for a Solution:
Ø I would like this charge to be removed from my account.
Ø Please check your records to see when I paid my tuition.
For more information on
complaints in English, visit http://carla.acad.umn.edu/SpeechActs/complaints.html
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