JILL R

JILL R. SHEPLEY
731 Tampico
Walnut Creek CA 94598
925-932-4178
e-mail: [email protected]

OBJECTIVE
A challenging position which effectively utilizes my customer service skills as well as my technical expertise.

BACKGROUND SUMMARY

·Participation in building corporate IT infrastructure from 100 through 2500 employees

·Strong customer service and support orientation, including telephone, online and help desk support

·Strong network trouble-shooting background

·Laptop and PC configuration, backup and ghosting

·Experience in developing, setting up and maintaining NT domains

EXPERIENCE

Engineering Lab Manager 02/99 – 08/01

Network Appliance, Sunnyvale, CA

·Initiated NT servers with DHCP services, resulting in Engineering QA's ability to test new products.

·Helped set up the process for obtaining internal equipment.

·Created and maintained an online database, with custom Web-based GUI, for the ordering, tracking

and returning of internal equipment.

·Set up and maintained the Windows infrastructure for all engineering labs.

·Initiated installs of automatic Virus scanning software to desktop and lab resource PCs.

·Helped engineering lab customers as needed.

Systems Administrator/IT 08/95 - 02/99

Network Appliance, Sunnyvale CA

·Interviewed potential new vendors.

·Set company expectations with Systems and Desktop vendors.

·Installed software and hardware on new hire PC systems.

·Created login and accounts in both UNIX and Windows.

·Maintained logs of the off site backup tapes.

·Help new hires on their first day.

·Achieved Desktop productivity day one at 100%.

·Gave help-desk support, company wide.

·Devised and implemented “Sales Days” for support of the outside sales team.

·Maintained customer support to all of Sales through phone, Email and site visits.

Onsite Technician 02/91 - 08/95

Computer Repair Services, Walnut Creek & San Jose CA

·Went from customer site to customer site to repair computers, printers, monitors, as well as solving printing & networking problems.

·Headed a new venture for CRS, building computers from the ground up.

·Put systems in place for building, burning in and tracking the components and the completed computer systems.

·Worked and trouble shot Novell networks.

EDUCATION

Certificate of Completion in Computer Training from Professional Training Institute, San Jose Ca (1990). Basic trouble shooting, PC builds, simple batch files skills.

Classes in NT, Win2000, UNIX, training in network storage device implementation.