Dr. W. Edwards Demming.

Dr. Deming's famous 14 Points, originally presented in Out of the Crisis, serve as management guidelines.  The points cultivate a fertile soil in which a more efficient workplace, higher profits, and increased productivity may grow.

• Create and communicate to all employees a statement of the aims and purposes of the company.
• Adapt to the new philosophy of the day; industries and economics are always changing. 
• Build quality into a product throughout production.  
• End the practice of awarding business on the basis of price tag alone; instead, try a long-term relationship based on established  loyalty and trust. 
• Work to constantly improve quality and productivity. 
• Institute on-the-job training.
• Teach and institute leadership to improve all job functions.
• Drive out fear; create trust. 
• Strive to reduce intradepartmental conflicts.
• Eliminate exhortations for the work force; instead, focus on the system and morale. 
• (a) Eliminate work standard quotas for production. Substitute leadership methods for improvement.
  (b) Eliminate MBO. Avoid numerical goals. Alternatively, learn the capabilities of processes, and how to improve them.
• Remove barriers that rob people of pride of workmanship
• Educate with self-improvement programs.
• Include everyone in the company to accomplish the transformation.