Quality Thoughts
Quality History

Joseph M. Juran

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Dr. Juran was the first to incorporate the human aspect of quality management which is referred to as Total Quality Management.
The ideas for which Juran is best known are Top management involvement, the Pareto principle, the need for widespread training in quality, and the definition of quality as fitness for use.

His classic book, the Quality Control Handbook, first released in 1951, is still the standard reference work for quality managers. 

His main ideas can be summarized as follows:

Quality Planning
  • Identify who are the customers.
  • Determine the needs of those customers.
  • Translate those needs into our language.
  • Develop a product that can respond to those needs.
  • Optimize the product features so as to meet our needs and customer needs.
Quality Improvement
  • Develop a process which is able to produce the product.
  • Optimize the process.
Quality Control
  • Prove that the process can produce the product under operating conditions with minimal inspection.
  • Transfer the process to Operations.

Juran received Second Order of the Sacred Treasure award from Emperor Hirohito of Japan.

Last Updated :08/01/2002

Copyright (c) J. Stratoudakis (2002)

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