**00:00:09**  
Now turn to section one.  
現在請轉到第一部分。

Section one.  
第一部分。

You'll hear a woman complaining about an item she has bought.  
你將聽到一位女士抱怨她購買的商品。

First, you have some time to look at questions 1 to four.  
首先，你有一些時間來查看第1到4題。

Now we shall begin.  
現在我們將開始。

You should answer the questions as you listen because you will not hear the recording a second time.  
你應該在聽的時候回答問題，因為你不會第二次聽到錄音。

Listen carefully and answer questions 1 to 4.  
請仔細聽，並回答第1到4題。

>> Smart Electricals Mike speaking. How may I help you today?  
>> 智能電器公司，邁克在說話。今天我能幫你什麼？

>> Ah, good morning. I'm calling to complain about an item I recently purchased from your company. I'm not happy with it.  
>> 啊，早安。我打電話來抱怨我最近從貴公司購買的商品。我對它不滿。

>> Oh, I'm really sorry to hear that. I'll take you through the company's complaints procedure.  
>> 哦，真的很抱歉聽到這個。我會帶你了解公司的投訴流程。

I'll need to retrieve your files from our records so that we can discuss the problem properly and find a solution.  
我需要從我們的記錄中取出你的資料，這樣我們才能妥善討論問題並找到解決方案。

I'll need to take some details from you first. Is that okay?  
我需要先取得一些你的資料，可以嗎？

>> Okay, but I don't have a lot of time. Will it take long?  
>> 好的，但我沒很多時間。會花很久嗎？

>> Not long, madam. Can I first take your name?  
>> 不會很久，女士。我可以先記你的名字嗎？

>> Yes, it's Susan York. Y O R K E.  
>> 是的，我叫蘇珊·約克。

>> Okay. Can I have the address, please?  
>> 好的。請提供你的地址。

>> Yes, it's flat 1, 25 Alpine Avenue. That's a L P I N E Avenue, Harchester. The post code is H A6 5 L D.  
>> 是的，地址是阿爾卑斯大道25號一樓，公寓1。那是L P I N E大街，哈奇斯特城。郵遞區號是H A6 5 L D。

>> Okay, next. Could you give me your telephone number?  
>> 好的，接下來。請提供你的電話號碼。

Preferably one that we can call you on during normal working hours.  
最好是我們在正常工作時間可以打通的號碼。

Well, the home one is 01734525268, but you're only likely to catch me on that number in the evenings.  
家庭電話是01734525268，但我通常只有在晚上才接到。

I usually have my mobile phone with me during the day, though.  
白天我通常會帶著手機。

>> It's probably best to take that number, then.  
>> 那麼，最好記下那個號碼。

>> All right. My mobile number is 078123452. And do you have the order reference number on you by any chance?  
>> 好的。我的手機號碼是078123452。你手上有訂單編號嗎？

>> Well, I have the receipt that the camera came with in front of me.  
>> 我有相機附帶的收據。

>> Ah, good.  
>> 啊，好。

>> Which number is it? It's a bit confusing.  
>> 是哪個號碼？有點搞不清楚。

>> It should be the 7-digit number on the top left corner of your invoice.  
>> 應該是發票左上角的七位數字。

>> Let me have a look. I need my glasses. Found it. It's D MX843.  
>> 讓我看看，我得戴眼鏡。找到了，是D MX843。

>> Thanks. Now, when did you purchase the item?  
>> 謝謝。那你什麼時候購買的？

>> Well, the camera was delivered last Monday on the 1st of February.  
>> 相機是在二月一日，星期一送達的。

I ordered it online about 2 weeks before that, but I can't remember the exact date.  
我大約在那之前的兩周在網上訂的，但記不起確切日期。

>> If you have another look on the invoice receipt, the date should be there.  
>> 如果你再看看收據，日期應該在上面。

>> Oh, yes. Here it is. January the 15th.  
>> 哦，是的，這裡是1月15日。

>> Okay, I'll make a note of that. So, the item is a digital camera.  
>> 好的，我會記下來。那這個商品是一台數位相機。

>> Yes, it's the Aqua Powers Shot model in silver.  
>> 是的，是Aqua Powers Shot銀色款。

>> Thank you. Did you take out any kind of insurance when you bought it?  
>> 謝謝。你買時有投保嗎？

>> Well, no. It was on special offer. I didn't need to pay any extra for the insurance because it came with a special four-star policy.  
>> 沒有。它有特價，我不需要額外付保險費，因為它附有特殊的四星保險。

>> Well, it means you're fully covered for at least another 3 years.  
>> 這代表你至少還有三年的全面保障。

---

**00:04:03**  
Well, it means you're fully covered for at least another 3 years.  
這表示你至少還有三年的完全保障。

Before you hear the rest of the conversation, you have some time to look at questions 5 to 10.  
在聽剩下的對話之前，你有一些時間來看第5到10題。

Now listen and answer questions 5 to 10.  
現在請聽並回答第5到10題。

Great. What is the problem?  
太好了。問題是什麼？

>> Yes. The first thing is that it came with one memory card in the box when there were supposed to be two.  
>> 是的，第一個問題是盒子裡只附了一張記憶卡，應該有兩張。

>> Oh dear. I'm terribly sorry about that. It must have been an oversight in the packing department.  
>> 天哪，真的很抱歉。這一定是包裝部門的疏忽。

I can do something about that straight away and get one sent out to you.  
我可以馬上處理，寄一張給你。

>> Well, that's not the only thing. I bought it as a present for my niece because she loves swimming.  
>> 不只是這個，我是買來送給我姪女的，她很喜歡游泳。

It said on the website that it was waterproof, but when she took it on holiday and tried to use it underwater, it got ruined because water got into the lens.  
網站上說它是防水的，但她度假時試著在水下使用，結果因水進入鏡頭而壞了。

You can imagine how disappointed my niece was.  
你可以想像我姪女有多失望。

>> I certainly can. Were those the only problems?  
>> 我當然能理解。只有這些問題嗎？

>> No, there was one other thing. It came with a case to protect it. When I opened the box to take the case out, I saw that it had a big scratch on it.  
>> 沒有，還有一個問題。它附了一個保護套，但我打開包裝取出來時，看到上面有一道大刮痕。

>> We're really sorry about that. I can offer to have the camera repaired for you.  
>> 真是非常抱歉。我可以提供相機修理的服務。

In the event that it can't be repaired, we'll send you a replacement.  
如果修不好，我們會寄一台新的給你。

>> Um, I don't think so. Seeing as it was faulty in the first place, I wouldn't want another one.  
>> 嗯，我覺得不用了。既然它一開始就是有瑕疵，我不想要另一台。

I think I'd rather have my money back. Can I get a refund?  
我寧願要退款，可以退嗎？

>> Yes, of course. If you send it back to customer services, I'll make sure it's dealt with.  
>> 當然可以。你把它寄回客服，我會確保處理妥當。

>> Thank you very much. That is the end of section one.  
>> 非常感謝。這就是第一部分的內容。

You now have half a minute to check your answers.  
你現在有半分鐘時間檢查你的答案。

---

### 第2部分（關於Bell College的介紹）

**00:07:56**  
You are going to hear a talk about Bell College.  
你將聽到一個關於貝爾學院的講座。

**First you have some time to look at questions 11 to 17.**  
首先，你有一些時間來看第11到17題。

**Now listen carefully and answer questions 11 to 17.**  
現在請仔細聽，並回答第11到17題。

**Welcome to Bell College.**  
歡迎來到貝爾學院。

**The aims of the college is to foster the growth of international understanding through the provision of a high standard educational course.**  
學院的目標是通過提供高水準的教育課程來促進國際理解的發展。

**Second, the college is based in a residential setting for adult students from abroad.**  
第二，學院位於一個為來自海外的成人學生提供住宿的環境中。

**And last is to make a positive contribution to the development of teaching English as a foreign language.**  
最後，是為推動英語作為外語教學的發展做出積極貢獻。

**Bell College is one of a group of schools run by the Bell Educational Trust, a nonprofit-making educational foundation.**  
貝爾學院是由貝爾教育信託基金會經營的一系列學校之一，該基金會是一個非營利教育機構。

**The college offers an attractive environment for study and leisure for students aged 18 or over.**  
學院為18歲以上的學生提供一個適合學習和休閒的迷人環境。

**160 students live in comfortable single and twin study bedrooms on the campus**  
校園內有160名學生住在舒適的單人和雙人學習房間裡，

**and a further 70 or 80 with carefully selected local families.**  
另外還有70到80人與精心挑選的本地家庭同住。

**The excellent common room facilities in the college are matched by the extensive gardens and sports fields.**  
學院優秀的公共空間設施與廣闊的花園和運動場相匹配。

**Superb academic facilities including a modern learning center and library and sophisticated computer networks are available for students use in class hours and in the evenings and at weekends.**  
包括現代化學習中心和圖書館以及先進電腦網絡在內的優秀學術設施，在上課時間、晚上和週末都可供學生使用。

**A wide range of courses is offered in three areas: the main English program, teacher training and English for specific purposes.**  
提供三大領域的各類課程：主要的英語課程、教師培訓和專業英語。

**The teaching staff are highly qualified native speakers with wide experience of working in schools, colleges, and universities in many parts of the world.**  
教學人員都是資歷深厚的母語者，具有在世界各地學校、學院和大學工作的豐富經驗。

**Living in an international community of 30 or more nationalities is an important part of the Bell College experience.**  
生活在由30個或更多國家組成的國際社區，是貝爾學院經驗的重要部分。

---

### 第3部分（關於吃得失調的討論）

**00:11:06**  
You'll hear a tutor and some students discussing eating disorders.  
你將聽到一位導師和一些學生討論飲食失調。

**First, you have some time to look at questions 21 to 23.**  
首先，你有一些時間來看第21到23題。

**Now listen carefully and answer questions 21 to 23.**  
現在請仔細聽，並回答第21到23題。

**Good afternoon. I hope everything is going well.**  
下午好，希望一切都好。

**Right. We've been looking at problems some people have with eating.**  
我們一直在研究一些人遇到的飲食問題。

**And today I'd like to focus on one you've probably come across in your reading.**  
今天我想聚焦於你們在讀書中可能遇到的一個問題。

**It is sometimes called binge eating disorder or BED.**  
它有時被稱為暴食症或BED。

**As you know, I am not a particular fan of these acronyms.**  
你們知道，我並不特別喜歡這些縮寫。

**So I will refer to it by the alternative name compulsive eating disorder.**  
所以我會用另一個名字——強迫性飲食失調來稱呼它。

**Has anybody heard of it?**  
有人聽說過嗎？

**Yes, I have. In fact, I read a case study of a university student who was diagnosed with it.**  
是的，我聽說過。事實上，我讀過一個大學生的案例研究，他被診斷出患有它。

**Do you remember what the symptoms are?**  
你記得它的症狀是什麼嗎？

**Well, of course, one symptom is that the person is too much, although that's true for other eating disorders as well.**  
嗯，當然，一個症狀是那個人吃得過多，儘管其他飲食失調也有這個問題。

**They also put on weight. That's right.**  
他們也會變胖。沒錯。

**Whereas in some other conditions such as bulimia, they don't and can actually lose weight.**  
而在一些其他疾病如暴食症中，則不會變胖，甚至可能會瘦。

**One thing that compulsive eating disorder and bulimia have in common though is that the person with the condition often becomes clinically depressed.**  
但強迫性飲食失調和暴食症的共同點是，患者常會變得臨床上抑鬱。

**Are you saying that everybody who is overweight is suffering from the disorder?**  
你是不是在說所有超重的人都患有這個疾病？

**Not at all. What makes the compulsive eater different is the pattern of the disorder.**  
完全不是。讓強迫性飲食者與眾不同的是這個疾病的模式。

**Initially, as we've said, the compulsive eater starts eating too much.**  
一開始，正如我們所說，強迫性飲食者會吃得過多。

**This seems to be because the sufferer finds comfort in food and eating is seen as a way of coping with problems.**  
這似乎是因為患者在食物中找到安慰，把吃東西看作應對問題的一種方式。

**They don't eat because they feel hungry.**  
他們不是因為餓了才吃。

**Mary, in the case study you read, was there any reference to what triggered the problem?**  
瑪麗，在你讀的案例中，有沒有提到引發問題的原因？

**I seem to recall that the student was suffering from stress because she was revising for exams and she started eating snacks, junk food while she was studying.**  
我記得這個學生因為準備考試壓力很大，開始吃零食、垃圾食品。

**Soon she was eating snacks all the time and it just got worse from there.**  
很快她就一直吃零食，情況越來越糟。

**Yes, that sounds plausible. Although compulsive eating often starts a lot earlier than the case you describe.**  
是的，這聽起來合理。儘管如此，強迫性飲食通常比你描述的案例更早開始。

---

### 第4部分（長期影響與治療）

**00:15:58**  
Anyway, once the condition has been triggered, often by constant snacking, as you mentioned, it becomes progressively worse.  
反正，一旦這個狀況被觸發，往往由於持續吃零食，情況就會越來越糟。

**Over a period of time, the sufferer loses control of their food intake.**  
經過一段時間，患者會失去對飲食的控制。

**They become preoccupied with food and the binge eating increases.**  
他們變得專注於食物，暴食也會增加。

**Overeating blocks out negative emotions such as loneliness, worries about work, depression, and so on.**  
暴飲暴食可以暫時掩蓋孤獨、工作憂慮、抑鬱等負面情緒。

**But it is only a temporary effect.**  
但這只是一個暫時的效果。

**Apart from the physical discomfort that overeating often causes, the sufferer begins to feel embarrassed by their behavior.**  
除了暴飲暴食常會引起的身體不適外，患者也會為自己的行為感到尷尬。

**They then take drastic action to try to compensate.**  
他們會採取激烈的行動來彌補。

**In an attempt to lose weight, compulsive eaters will try extreme diets, skipping meals or going without any food at all for a day or more.**  
為了減重，強迫性飲食者會嘗試極端的飲食法，跳過一餐或甚至一天不吃東西。

**Not a healthy way to try to lose weight obviously.**  
這顯然不是一個健康的減重方法。

**Absolutely. And of course the person has to start eating again at some point.**  
沒錯，當然這個人最終還是得開始吃東西。

**In other words, it becomes a vicious circle.**  
換句話說，這就變成一個惡性循環。

**That's right. Binge eating, extreme dieting, or attempts to lose weight by other means and then binge eating again.**  
沒錯，包括暴食、極端節食或用其他方法減重，然後又暴食。

**What are the long-term effects of compulsive eating?**  
強迫性飲食的長期影響是什麼？

**As you might expect, these are similar to those for people suffering from obesity.**  
如你所料，這些影響與肥胖患者類似。

**Diabetes is frequently reported.**  
糖尿病經常被報告。

**What about treatment?**  
那麼治療呢？

**The disorder can be treated certainly, but there's always the possibility that the patient will suffer a relapse and start binging again.**  
這個疾病當然可以治療，但總有復發的可能，患者會再次暴食。

**What does treatment involve?**  
治療包括什麼？

**Medication?**  
藥物嗎？

**No, it normally involves sessions with a therapist experienced in treating eating disorders.**  
不，通常是與有經驗的治療師進行會談。

**A nutritionist will often be involved as well.**  
營養師也常會參與。

**Are there any self-help organizations? I mean, organizations like Alcoholics Anonymous.**  
有自助組織嗎？比如戒酒匿名會那樣的組織。

**Yes, there are. And you might want to follow this one up for your research.**  
有的，你可以進一步調查這個。

**One organization is called Overeaters Anonymous and they have what they describe as a 12-step program to help people overcome the disorder.**  
其中一個組織叫「暴食者匿名」，他們有一個所謂的12步計畫來幫助人克服這個疾病。

**You can find out more from the organization's website.**  
你可以從這個組織的網站了解更多。

**Right, I think that'll have given you plenty to follow up.**  
好的，我認為這會給你很多資料可以深入研究。

**So, I'll see you at the same time next week.**  
那麼，下週同一時間見。

**That is the end of section three.**  
這就是第三部分的全部內容。

---

### 第4部分（關於學校日曆的講座）

**00:19:34**  
You now have half a minute to check your answers.  
你現在有半分鐘時間檢查你的答案。

**Heat. Heat. Heat. Heat. Give me a heat. Heat. Heat. N. Heat. Heat. N.**  
（這段看起來像是亂碼或聽力測試，不用翻譯。）

---