ONLINE SHOPPING

 

Learn the Merchant's Cancellation, Return and Complaint-Handling Policies

Even under the best of circumstances, shoppers sometimes need to return merchandise. Check the web site for cancellation and return policies.

•  Who pays for shipping?

•  Is there a time limit or other restrictions to the return or cancellation?

•  Is there a restocking charge if you need to cancel or return the order?

•  Do you get a store credit, or will the company fully refund your charges to your credit card?  If the merchant only offers store credits, find out the time restriction for using this credit.

Don't expect less customer service just because a company operates over the Internet. This is especially important if you are buying something that may need to be cleaned or serviced on occasion.

•  Does the merchant post a phone number and/or e-mail address for complaints?

•  How long has the company been in business?

•  Will they still be around when you need them?

•  Is there an easy, local way for you to get repairs or service?

•  Is there a warranty on the product, and who honors that guarantee?

What are the limits, and under what circumstances can you exercise your warranty rights?