Jeffrey J. Hinchley 148 Schiller Square Itasca, IL 60143 (Home) 630 250-0823 Email:jhinc23097@aol.com EXPERIENCE Aug. 2001 KPMG Consulting AG Mannheim, Germany - Nov. 2001 Intern - mySAP.com CRM softwaree for Consumer Goods and Retail market * Identified potential CRM software customers of SAP Aktiensgesellschaft in Germany, Austria, and Switzerland. * Designed and distributed marketing materials to firms with over 200 million DM in annual revenue resulting in dozens of additional firms attending December 2001 mySAP.com seminar. * Created and administered database to provide information for consultant teams on the implementation, configuration, presentation, and sales of mySAP.com CRM software. March 1998- Savin Corporation Addison, IL Aug. 1999 Customer Support Representative * Initiated sales program for the printer, fax, and scanner upgrades of the entire Ricoh multifunctional document duplication product line resulting in sales of over $50 thousand dollars in upgraded equipment and service contracts. * Managed and trained team of four customer support representatives covering the area of Illinois, Kansas, Wisconsin, and Indiana. * Selected to represent company and conduct product presentations to major accounts, such as Rand McNally, American Medical Association, and Highland Park Hospital, all resulting in the sale of over $500 thousand dollars worth of products and services. * Led sales staff through extensive product training on the possible configuration, capability, and potential placement of digital copiers, fax, printers, and scanners. * Presented information at conventions and product seminars to inform potential and current customers on product capabilities, maintenance, and potential for upgrades. * Resolved dozens of disputes regarding service, machine functionality, or quality of prints by improving and rewriting service contracts, adding machine functionability, or providing more appropriate equipment. Aug. 1993- Northern Illinois University Security DeKalb, IL Dec. 1997 Security Supervisor * Responsible for the security of Stevenson Towers Dorm Complex, which houses over 4000 students. * Managed, trained, and hired staff of 15 for late night dorm security. EDUCATION 2001 Universität Mannheim Mannheim, Germany 12 credit hours of classes taught in German as required for MBA international emphasis 1999-2001 Pepperdine University Malibu, CA Master of Business Administration, International Emphasis Pepperdine Malibu Graduate Business Society Member 90% scholarship received from Pepperdine 1993-1997 Northern Illinois University DeKalb, IL Bachelor of Science in Business Administration and with a second major in German Translation With Business Applications OTHER Fluent in German, interests include traveling, golfing, surfing, lacrosse, and skiing.