OUR GUARANTEE TO OUR CUSTOMERS
We wish to extend our personal guarantee against any defect in workmanship of any of the  jewelry we create.  Simply return the jewelry along wish your sales receipt within 5 days of receiving the item.  Please email us to inform us that you will be sending the item back so we can expect it.  Please pack the item well and insure the package.  We will repair the piece, create a new piece of jewelry just for you, or return the purchase price of the jewelry.  You are responsible for shipping the returned piece to us and we will pay for shipping the repaired piece back to you.

We highly suggest you add insurance on items shipped.  We will do everything possible to get all purchases to our customers in a fast and safe fashion but we can't guarantee items, that were damaged or lost in the mail.  Adding postal insurance will guarantee your items make it to you or your money back.  If lose or damage does occur, I will be happy to do anything I can to expedite your postal claim.

Feel safe to know - Since we first started our business in 2001, we have not had any postal claims or returns do to defects in workmanship.

I would also like you to know that I have been a member of Ebay since 1997.  My Ebay account name is: jewelryjar.  If you are at all concerned about my sincerity to providing prompt and reliable transactions, please view my ebay feedback - 100% positive!        http:www.ebay.com
                 
We take pride in our jewelry but also our customers.  We want you to be happy and  become one of our lifetime customers.
                                                                                    Nancy & Jon
Please visit our shipping information
page for our postal rates.
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