Resume for Jessica Foster

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PROFESSIONAL EXPERIENCE

• Administer and maintain employee training plans through a learning management system for 60 staff members.
• Onboard new employees by partnering with management to create and implement a training plan.
• Monitor training reports for incomplete or late training and investigates and resolve accordingly.
• Participate in quarterly compliance monitoring for the Clinical Contracting Department for vendor and site contracts.
• Review and update the training of Standard Operating Procedures (SOPs), Job Aids, and Work Instructions.
• Identify and or participate in quality and process improvement projects.
• Provide expert consultative and problem-solving services to managers, employees, and Business partners regarding policies and practices.



ABBVIE
North Chicago, IL
Clinical Training Associate II


March 2016 to June 2018

• Administered and maintained employee training plans through a learning management system.
• Designed and implemented professional communications.
• Onboarded new employees.
• Reviewed and updated the training of SOPs and Work Instructions.



ABBVIE North Chicago, IL
Contract Requisitioner Specialist


February 2015 – March 2016

• Maintained essential contract documents/data in the contract administrative system and created hard copy contract files to be in compliant with Corporate Purchasing, Finance, and Office of Ethics and Compliance.
• Processed of shopping carts to purchase orders in SAP to ensure timely and accurate payments to the vendors.



ALLSTATE INSURANCE COMPANY
Northbrook, IL
Allstate Financial Training and Design Specialist


October 2000 to October 2014

• Delivered multiple complex training modules, which included both classroom/webinar lectures and hands-on demonstrations, customer simulations, and other activities.
• Designed and updated training modules for New Employee Orientation.
• Delivered Soft Skill workshops (i.e. Different Learning Styles, Diversity, Team Building Activities, Change Management, Work From Home Successfully, Talent Connection, Employee Community Overview).
• Owned and managed the Metrics That Matter (MTM) license for the Allstate Financial Training Team for tracking employee feedback. Managed MTM reports for stakeholders, leaders, and individual instructors and quality coaches.
• Managed relationship with our vendor Knowledge Advisor and internal business areas.
• Developed training documentation, including conducted analysis, student scores, and identified skill gaps.
• Provided interaction/role-play support for learning development and delivery; providing coaching and feedback on outcomes.
• Managed the Good Life budget for Allstate Financial employees to promote wellness.
• Successfully led and implemented a project utilizing the DMAIC methodology.
• Design and deliver instructor-led, web-based, and performance support tool training.
• Utilized conferencing solutions that provided virtual training to users regardless of location, including offshore partners in Manila, India, and Ireland.



TECHNOLOGY

• Proficient in the use of Microsoft Office (Word, Excel, Access, Powerpoint). Mini Tab
• Proficient in Insurance Industry applications (e.g., Transcend, FileNet, Automated Work Distributor (AWD), AccessAllstate.com)
• Talent Connection, Learning Management System (LMS) isoTrain



PERSONAL HOBBIES

• Dinner Parties with friends and family
• Cardio and weighlifting
• Playing tennis, basketball, and softball

LANGUAGES
• English- Advanced



EDUCATION




College	Location	Degree	Link
Northeastern Illinois University	Chicago, IL	BA- HRD	NEIU
Ellsworth Community College	Iowa Falls, IA	AA	NEIU