curriculum vitae
Jennifer Erin Warner
1106 E Atlanta Avenue
Davis, Oklahoma 73030
(405) 233-1085
Email: [email protected]
Education
University of North Texas, School of Merchandising and Hospitality
Management
Denton, Texas
BS, Hospitality Management, December 2001
Employment
Mercy Memorial Health Center
Ardmore, Oklahoma
Release of Information Specialist, HIM July 2005 - present
working with confidential patient information in a conscientous manner
releasing medical records to patients, attorneys, insurance companies, law enforcement agencies, and peer review organizations in an efficient, effective, and accurate manner compliant with HIPAA privacy laws
providing exceptional customer service to customers and clients in a proactive and professional manner
Cornerstone Staffing
Fort Worth, Texas
Client Services Representative - Ameritrade January 2005 - April 2005
involved direct client interaction through inbound calls related to account information, trading matters and general client service issues
answered general client information questions, assisting clients with inquires regarding their accounts and facilitating the processing of written and online requests
primary areas of responsibility required a general knowledge of the securities industry, account management, and principles of general equity,
Radisson Hotel Dallas North @ Richardson
Richardson, Texas
Reservations Supervisor September 2002 - December 2004
trained front office personnel in reservations procedures using Signature Legendary Service(TM)
led employee development of new sales skills
loaded new rate offers and packages
responded to Requests for Proposal (RFP) by assembling competitive bids for corporate clients
maintained company status as preferred lodging provider by acting as liaison for sports teams and planning/organizing tournament rooms
managed rooms inventory and occupancy and controlling potential sellout situations through interfaces with global distribution systems (GDS) and third-party Internet sites
Jason's Deli
Bedford, Texas
Assistant Store Director January 2002 - July 2002
oversaw store operations on a continuous basis, including payroll projections, inventory and product ordering, and scheduling
managed a diverse crew of 10-15 employees per shift
marketed the deli and catering services to the local community
continuously strived to further develop skills in employee relations and motivation, time management, and communication
Embassy Suites Outdoor World at Dallas/Fort Worth International Airport
Grapevine, Texas
Banquet Captain March 2001 - December 2001
paid strict attention to detail in every area, from cleanliness and maintenance of over 20,000 square feet of meeting space, to conditions of linens and equipment, to encouraging banquet servers and bartenders to meet and exceed service standards interacted on a personal level with the group contact person to guarantee their satisfaction with the facilities and service provided maintained a presence in or near function rooms during all events to ensure guest satisfaction obtained the required signature on the banquet check at the conclusion of all functions directly supervised teams of housemen and coffee break staff in the setup, arrangement, and cleanup of function rooms cooperated in an intense teamwork environment with the other banquet captains and banquet managers
Night Auditor August 2000 - March 2001
reconciled guest service agent paperwork with computer system totals
posted and balanced miscellaneous late charges, and balanced food and beverage charges
balanced movie and telephone interface reports with the computer system totals
prepared room revenue balance sheet and room revenue recap for Accounting
acted as Manager on Duty for the 11 pm - 7 am shift
Extracurricular activities
President, Maple Street Hall Association
delegate and program presenter at several state and regional
Residence Hall Association conferences
National Residence Hall Honorary
Student Government Association
Awards and scholarships received
Radisson Employee of the Month
RHA Excellence
Texas Hill Country Wine and Food Festival Scholarship
Computer skills
I have working knowledge of all Microsoft Office products, as well as a variety of proprietary software systems used in the different fields in which I have worked. These include systems for property management, rooms inventory management, RFP's (requests for proposal), revenue management, and restaurant point-of-sale systems.
References available upon request