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My stint with ETM...
Letter of recommendation, Harold's Appliance
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The urgent call came in on a Saturday. This invoice summarized the work done:
The $55 callout-cost covers the first 30 minutes of my onsite labor.
Key aspects of the invoice:
The "on-lamp" wouldn't light. The owner needed me to get the system running--pronto.
Three hours later, I presented the manager a bill for $240. Having braced herself for bad news, she breathed a sigh of relief and thanked me wholeheartedly. Her system was up and running.
It sounds too easy you say. Maybe--but not so fast--I say: I was confronted with a fairly sophisticated system that I'd never seen before. I had to get up a steep learning curve rapidly. Operators reported a fuse blowing. Replacement proved futile. Suddenly, I found myself looking at a programmable-logic-controller and power-supply (in the box blowing the fuses). Feelings of intimidation might be normal for anyone looking into that box. The wire-harness is two inches thick. In another box, I discover the system is ethernet compatible. That feature goes unused here. But there are no internal controls, indicators, or labels. Okay, you go first, what would you do? So you see, it's not so easy.
      I smelled a bad fluorescent-ballast. The odor led the way. Neither of the overhead fixtures smelled bad. And the odor seemed strong. So I started opening assemblies. Everything smelled like Nu-Car-Smell (TM). I kept sniffing around until I found a small pump/motor which appeared to be the source of the odor. It was an RV-style shower-pump assembly. This application uses it for draining a drip-pan, via overhead drain lines. Alas, this was a positive-displacement-pump. And externally, it had been equipped with a ball-valve, in the discharge line. Inevitably, blockage would over-stress something.
    It appears the ball-valve had been shut, maybe more than once. The unmarked-fuse was spotted bad and replaced. Positive-displacement-pumping was meeting a dead-head condition. The beleagured operator gave me a play-by-play, by phone, when the first fuse blew. Details were scant. Days later, the pump was blown.
    We'd been lulled into a false sense of complacency at Grab a Hex Tan. The facility is "riddled" with fast-blow fuses. Perhaps more than 100 of them are protecting inductive loads. Maybe the ballast-family of loads has "no" inrush-surge. OR maybe SOMEBODY never learned about inrush-surge-related phenomena. When the newfangled contraption blew out, replacing fuses felt natural. Nobody asked what was taking too much current. A straight answer would probably not have been forthcoming anyway.
      Luckily, I had a similar pump in stock---one featuring a pressure-switch for interupting motor-power (whenever outlet pressure exceeds 30 PSI). Such a pressure-switch would have saved the original pump. Or maybe this was a software glitch. If so, another few lines of code might fix the problem. I installed my replacement pump, primed it, and ran it through a few cycles. Before leaving, I ran it through a little acceptance test for the customer. It pumped. It stopped pumping when blocked. I felt good about the configuration.
But no, it wasn't going to be that easy. The next day the phone rang again. My replacement pump was failing to prime. Evidently, towel strands routinely foul the strainer. Then, cleaning out the strainer causes loss of pump-prime. This clean-out procedure is done daily, per manufacturer instruction. Suddenly, I found myself stuck to a technical-tarbaby.
Sample field service report, with explanation:
I had to keep things moving while I regrouped. So I showed the operator how to prime the pump. It was ugly: requiring disassembly, a bucket, and then reassembly. The hassle was clearly trying the operator's patience. I called tech support. They were all in a meeting. I left a status-report on their answering machine.
The next morning, another operator had done the preventive maintainence. I came in to find my pump running endlessly, unprimed. The motor was running cool, thank goodness. I'd prepared a priming kit. I inserted a tee-fitting inline with the pump discharge. I added a valve for diverting the pump-discharge back into the drip pan. Air is purged and then the pump appears sufficient.


Bulletin: updated procedure for cleaning the strainer-basket: clean the strainer, replace; spray water into the booth until the pump starts; open the new valve momentarily to get the pump primed and gushing. Then close the new valve. Verify that the pump stops by itself. Re-prime as needed.
Cont'd>
This customer runs a tanning salon. Income naturally plummets in the summer. In a bold move, my customer bought a spray-on tanning system. The no-UV tanning solution appears to keep business brisk, year round. An integrated marketing strategy was bearing ample fruit, until the unit went down. Then customers were being turned away--in the slow summer month of June.
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