Objective

To obtain a long-term career with a strong and challenging organization, where I can utilize my experience and knowledge to grow professionally with the company.

Experience

June 2001 – Present                                                                                JPMorganChase.

Investor Services Training Specialist

§         Communicate with Subject matter experts and participants, update and maintain Databases.

§         Prepare and print class materials, document procedures and policies.

§         Consult with class facilitators before, during and after the delivery of the class.

§         Organize special projects, career fairs, symposiums, meetings and dedicated classes.

§         Coordinate class schedules, chargebacks, registration and instructor evaluation procedures.

October 1995 - June 2001                                                                          CompUSA Inc.

Sr. Project/ Operations Manager

§         Identified need for, and helped implement Nation-wide logistics and e-commerce project.

§         Established rules and guidelines governing current project.

§         Helped create and implement sales, operations, and customer service databases and systems.

§         Other jobs held: Area sales manager, corporate operations manager, returns to vendor manger.

August 1994 - September 1995                                                                Maersk Line Inc.

Economy and Cost control Specialist

§         Planned and developed budgets, and cost control solutions.

§         Reviewed and maintained Margin Analysis.

§         Assisted senior management in audits and projects to ensure profitability.

June 1993 – July 1994                                                                        International Decors.

Staff accountant and Computer Analyst

§         Started and maintained book keeping and daily accounts for the firm.

§         Implemented and maintained computer equipment and systems.

§         Helped manager in daily business activities.

Education

1995–1999                    University Of Texas at Arlington.                    Arlington, TX.

§         B.B. A, Business Administration with Concentration in Management.

§         Associates in Accounting.

§         MBA Candidate GPA: 3.75 / 4.0.

Computer Skills

§         Microsoft Applications (Access, Excel, Word, Power point, Project).

§         Oracle, SQL, HTML, FTP, UNIX, SAP, Siebel, ACT, Manager, People-soft.

§         AutoCAD, Visio, Page maker, photo-shop and Illustrator.

Summary Of Qualifications

I have a Cross-functional background in direct sales and operations. My experience includes skills in organizational development, operational enhancement, and sales. I have proved myself to be a highly motivated result driven professional with a solid track record of accomplishments in training, operations, call center operations and project management.

References

Available upon request.