| Despite E-MAIL'S benefits, this form of correspondence also has some problems: 1. Poor or incomplete documentation. 2. Computer limitations. 3. Lack of privacy. 4. Misunderstandings. --------------------------------------------------------------------------------------------------------- TECHNIQUES FOR WRITING EFFECTIVE E-MAIL 1. Use the correct e-mail address. 2. Provide an effective subject line. 3. Limit your e-mail to one screen (if possible). BTW by the way FYI for your information IOW in other words LOL laugh out loud TIA thanks in advance WRT with respect to 4. Organize your e-mail. 5. Use highlighting techniques. 6. Proofread your e-mail. 7. Never e-mail confidential information. 8. Make hard copies for future reference. 9. Practice "netiquette." A. Be courteous. B. Don't write abusive, angry e-mails. C. Learn how to express emotions visually. :-) A happy face to show you are joking. ;-) A winking face to show you are being sarcastic. :-( A sad face to show disagreement or unhappiness. :-o A startled face to show shock or amazement. :-D A laughing face. %-) A confused face. :-X A face with lips sealed to show the information is confidential. D. Read and reread your message before you send it. --------------------------------------------------------------------------------------------------------- Assignment - Rewrite the following "flaming" e-mail to convey more appropriate thoughts for the business environment: TO: Office Manager FROM: Unhappy Employee SUBJECT: EXCESSIVE PRINTER PAPER I'VE TALKED WITH SEVERAL PEOPLE AND THIS SEEMS TO BE A PROBELM IN YOUR DEPARTMENT. SOMEONE PRINTS INFORMATION AND WON'T PICK IT UP AT THE PRINTER. THEN THE NEXT PERSON HAS TO SORT THROUGH THE PRINTED MATERIAL TO FIND WHAT HE OR SHE WANTS. SOME OF THE PRINT-OUTS ARE NEVER USED; THEY JUST SIT THERE FOR DAYS, GETING IN OTHER PEOPLE'S WAY. PEOPLE SHOULD JUST PICK UP THEIR PRINTING AND GET IT OUT OF EVEYONE ELSE'S WAY. THAT'S ONLY COMMON COURTESY. BUT THE PEOPLE IN YOUR DEPARTMENT AREN'T EVEN REMOTELY CONSIDERATE OF OTHERS. IF YOU MANAGEMENT PEOPLE WOULD JUST DO YOUR JOBS, NONE OF THIS WOULD HAPPEN. THE PROBLEM WOULD BE ALLEVIATED, AND WE'D ALL BE HELPED. THAT'S MY OPINION, THOUGH I DON'T GUESS YOU CARE. YOU GET PAID THE BIG BUCKS. WHY DON'T YOU EARN SOME OF IT! |