AN INNOVATIVE QUALITY MANAGER
Jay A. Peat * 1762 Wema Way * San Jose, CA 95124 * 408-265-8951 * [email protected]
A technical leadership position
responsible for providing high quality, customer friendly, technology products.
This includes: reviewing the existing processes and recommending changes to
Improve process effectiveness, development methods, version control, deployment
and developing a disciplined approach to overall management of quality in
development and management processes.
A technical manager with over 20 years experience that includes:
positions from senior engineer to functional manager in software engineering
and electronic maintenance. Experience covers a wide range of application
areas and includes data communication, systems hardware/software engineering,
quality control, process engineering, task automation, network configuration,
network management, maintenance, test and evaluation, system analysis, system
design, programming, customization, systems administration, computer operations,
web site design, graphics design, web site usability, recruiting and training.
* Customer Focus: Develop an ongoing process to identify customer needs and
create unique business models to deliver cost effective solutions to meet those
needs.
* Mentoring: Able to identify the strengths an organization possesses
and help individuals build on those strengths to be to be more effective and
achieve unparalleled results in their particular area of pursuit.
* Agent of Change: Lead development organizations in the use of SEI CMM and
ISO9000 processes and total quality management practices to insure high quality
in all deliverables.
* Program Management: Plan and manage complex projects and multidisciplinary
teams to deliver strategic solutions on schedule and under budget.
* Process Audits: Facilitate and plan critical audits to insure that
requirement specifications, design, code, and tests are complete, comprehensive
and will meet market needs.
* Technology Management: Understand both hardware and software technologies
to create development milestones and processes to manage them to develop cost
effective solutions.
* Problem Solving: Develop practical and cost effective solutions by reviewing
specifications, assessing options, interviewing customers and developers to
achieve the best win-win solution for effective outcomes.
* Programming: Pascal, Korn shell, Pearl
* PC Applications: Microsoft Office (Word, Excel,
Power Point), Visio, Corel Draw, Photoshop, Adobe Illustrator, Poser,
DreamWeaver, FrontPage, Framemaker, Microsoft Project, Acrobat writer, Omnipage
OCR, Partition Magic, Norton Utilities/Systemworks, Easy CD creator, Clarify,
Remedy BLT, Norton Desktop Firewall, Black Ice Defender, NetMeeting, Net
Switcher, Delorme Topo USA, Win Zip, Netscape, Opera, Screen Capture
* Operating Systems: MPE/iX,
UNIX, DOS, Windows 98, NT, 2000
Hewlett-Packard – Enterprise UNIX Division
Cupertino, California
* Managed all aspects of the installation of $10M-$20M new,
large computer resources each year without the need for additional space or any
effect on R&D development/testing activities or schedules. This included:
determined specifications, coordinated space, power, air conditioning,
networking, negotiated with suppliers, ordered equipment, deployed prototype
and released hardware, prepared engineering drawings for the layout of
computer systems, peripherals and infrastructure equipment into software R&D test and
development environments.
* Put processes in place to remove/re-deploy equipment
saving space and $300,000 annually.
* Initiated and managed a $860,000 per year outsourcing
contract for Move/Ad/Change activities which improved service levels and
reduced costs by $500,000 per year.
* Developed and deployed a web site for the dissemination of
planning and scheduling information to the R&D community to improve
organizational communications.
Hewlett-Packard - Open Systems Software
Division Cupertino, California
* Managed and coached a team of 15 engineers and technicians to produce outstanding results in software testing, equipment ordering, asset tracking, and computer system maintenance. With a customer satisfaction survey return rate of 70% achieved an extremely satisfied ranking on 70-90%.
* Provided consulting to development teams on quality assurance processes to reduce the number of software defects by 10-30%.
* Guided the software engineering community in achieving
CMM2 certification.
* Achieved 98% satisfaction from development teams
while supporting complex testing environments for large UNIX server computer
systems, peripherals and the related infrastructure in testing labs.
* Developed standardized life cycle documentation templates to increase the quality and reduce the time required in generating documentation by 30% and costs by 10%.
* Developed and deployed a web site for the management
of testing resources and displaying test results information to the R&D
community this reduced defect resolution times from weeks to days.
* Identified and then cleared software defects during final UNIX OS
testing prior to product shipment. By organizing,
planning, and systematically tracking all defects accelerated final system
validation and shipped on schedule the final product to protect critical
business objectives. Established a
process of early testing, which prevented last-minute surprises and shipment
delays.
* Guided the software
engineering community in achieving ISO9000/ISO9002/ISO9003 certification.
* Developed and deployed a web site for the dissemination of testing
installation and configuration information to the R&D community to allow
developers to leverage existing test suits earlier in the life cycle this
resulted in reducing final release testing defects by 30-50%.
Hewlett-Packard - Information Networks
Division Cupertino, California
Senior
Network Quality Engineer
* Accelerated automatic regression testing process reducing
time from four weeks to 24 Hrs and time required for reliability testing from
120 Hrs to 72 Hrs.
* Established division-wide quality standards for new
products, mentored teams in meeting quality goals through the use of bench
checks and code inspections, resulting in drastic reduction in defects.
United States Air Force
* Led 24/7 electronic
maintenance and quality control on highly complex, mission-critical systems resulting
in an Inspector General rating for outstanding effectiveness and combat
readiness.
Bachelor of Science in
Computer Science California
State University, Sacramento