Acknowledged Leader: Have provided organizational leadership in delivering logos, tee shirt designs, business cards, and enhanced photographic images.

Customer Satisfaction: Highly successful at providing pleasant courteous customer support even under adverse conditions to achieve win-win solutions.

Strong Communication & Presentation skills: Used focus groups and internal web sites to improve customer/market focus of organization. Have developed training courses, taught, and deployed web sites to provide on line training and information for engineers and technicians.

PC Software Applications: Proficient with Microsoft Office applications (Word, Excel, Outlook, PowerPoint, Project)� Adobe Applications (Photoshop, Illustrator, Acrobat writer, Framemaker) Corel Draw, Macromedia Dreamweaver,