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First, make sure that you have exhausted all attempts to solve the problem
from the information given by JTT and by this Manual, and that you have
tried to solve it be reinstalling JTT from scratch. If files are corrupted
as a result of manual editing, reinstall them. If they are not files
provided upon installation, no action can be taken except for you to reedit
and solve the problem yourself. Known bugs (and their solutions, if also
known) are given at the bottom of this page.
If there are problems that you have encountered whilst using JTT, which have remained unsolved after reading this Manual, then e-mail the following: with your query (note the '.co.uk' suffix, rather than '.com' which won't work). Make sure that you describe: |
| 1. | A brief summary of the nature of the problem |
| 2. | The circumstances under which the problem happens |
| 3. | How many times it has happened (in a row or otherwise)(1) |
| 4. | What you typed immediately prior to the problem(2) |
| 5. | What text displayed as a result of the problem |
| 6. | The details of the error message given by JTT (if any) |
| 7. | Your computer's configuration, including the operating system and the OS version(3) |
| 8. | The amount of total and used memory on your computer(4) |
| 9. | The configuration of the version of Java you are using(5) |
| 10. | The JTT Version that you are using
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| (1) | Details of circumstances in which JTT does work properly should also be included. |
| (2) | Include also where you typed it, e.g. in an MS-DOS prompt in Win98. |
| (3) | This information can be obtained in Windows by opening the Start Bar, then choosing Settings -> Control Panel -> System Icon. |
| (4) | This information can be obtained under System's Performance tab (see above). |
| (5) | This information can be obtained by typing "java -v version" (without quotes) in a CLI prompt (e.g. MS-DOS). |
| (6) | This is displayed when the JTT CLI first loads, and can also be viewed by typing "ver" at the command prompt. |
You should use the following template:
Problem: JTT will not run under my system.
Circumstances: When I try to run JTT at a CLI prompt, I get an error message.
Frequency: Happens every time without exception.
My input: I type "java jtt" and the error occurs.
Details: The error message says 'Exception in thread "main"
java.lang.NoClassDefFoundError: jtt'
Configuration: Win98 2nd Ed. V4.10.222 A, GenuineIntel x86
Memory: 128MB (67% system resources free)
Java Version: JRSE v1.3.1
JTT Version: 1.19 rev 155 (mk II)
The above example is short and can obviously be solved by choosing the correct JTT directory and/or installing the JTT package, but serves its purpose. In your query, please give as much detail as possible, and please, please make sure that you cannot solve it yourself first. Replies are not guaranteed, but amendments to the Manual (and possibly to JTT) will be made as a result of problems with distinct and important merit. The author endeavours to reply to everyone as soon as possible, and (at time of writing) checks JTT's e-mail account around once a week. Known Bugs Bug 1: The Never-Ending JTT Story
Synopsis: This happens rarely, and when the user terminates in this way whilst the GUI is still active. It usually occurs in an MS-DOS window. Solution: For a start, you should not quit JTT in this way. Since there is no way to stop people from doing this, JTT at least tries to clear up before it inevitably quits. If it does not, it is returned to the command prompt. Typing the 'quit' command in the CLI should quit JTT once and for all. |
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