Works Cited

Email Communication. Air traffic controller interviewed: anonymous Customer Feedback Point of Contact: Randy Breedlove Date of Contact: 11/25/00 Email: [email protected].

Hite, Randolph C. General Accounting Office Document (AIMD-97-30) Report to the Secretary of Transportation Accounting and Information Management Division Washington, D.C. Air Traffic Control: Complete and Enforced Architecture Needed for FAA Systems Modernization; Washington D.C.: DIANE Publishing Co., 1999 Also Available: http://www.airportnet.org/DEPTS/federal/gao/archi.htm.

Isaac, Anne R. Air Traffic Control: Human Performance Factors; Washington D.C., Gower Technical, 1999.

Ladkin, Peter. "US Air Traffic Control Center Outages and the Advanced Automation System." (Feb 1999). Internet (Nov 15, 2000) Available : www.rvs.uni-bielefeld.de/publications/Incidents/DOCS/FBW.html.

Profit, Richard. Systematic Safety Management in the Air Traffic Services. New York: Euromoney Publications, 1995.

Salac, Arlene. "Staffing Increases." (Jan 1997). Internet (Oct 21 2000) Available : www.dot.gov/affairs/1997/apa0296.htm.

Wickens, Chris D. National Research Council Commision of Behavioral and Social Studies and Education Flight to the Future: Human Factors in Air Traffic Control; Washington D.C.: National Academy Press, 1997.