JAMES M. BESAW
Summary of Qualifications
·
Thorough knowledge of most Microsoft operating systems, SQL 6.5
& 7.0 Database environment, and in TCP/IP networking.
·
I have a High mechanical aptitude in the construction, Troubleshooting,
and repair of personal computers, consumer electronics, and Cellular
telephones.
·
Complete understanding of Internet and EBay commerce.
·
I like to think I have a friendly, helpful, and outgoing
personality.
Software and Operating System Experience
Software Experience:
1. Microsoft Office:
Everyday work, as well as Advanced troubleshooting.
a.
Microsoft Word – Manuals, outlines, general letters, faxes and
generic documents.
b.
Microsoft Excel – Simple to expansive worksheets and workbooks
from simple cross tabs to multi document data sets.
c.
Microsoft Access – Database setup, data entry form program setup,
report design
d.
Microsoft Publisher – Document formatting and production of
websites and newsletters.
e.
Microsoft PowerPoint - Presentation Creations from simple to fully
timed and integrated with video, sound, and images.
f.
Microsoft Outlook – Usage, Setup, Troubleshooting and Training.
2. Microsoft SQL 6.5
& 7.0: Administration, Installation, Transact SQL script writing language,
and troubleshooting. (I have written over 800 scripts to make my job more
efficient)
a.
Database planning, creation, and troubleshooting.
b.
Complete Administration knowledge covering users, backup and
restore, and transaction troubleshooting.
Data Import and Export.
c.
Complete data querying and manipulation using Transact SQL
language.
3. Microsoft
Exchange: Administration, Installation, and Virus Removal.
4. HTML Editors: A
variety of HTML tools for the creation of web sites and single HTML documents.
a.
Dream Weaver MX studio
b.
Original Homesite and many free HTML editors.
5. Adobe Acrobat
Exchange: Used for creating compressed electronic printouts of most any
document format.
6. Adobe PageMaker,
PhotoShop, ImageReady, used for Website documents and graphics production.
Operating systems:
Microsoft DOS, Windows 95, and 98
Microsoft NT 4.0 Workstation and Server,
Microsoft Windows 2000 Workstation and Server,
Microsoft Windows XP Home, Pro, and Server
Linux: Suse, Red Hat 6.0-5.1, and Mandrake 6.0
Work experience:
June 2003 to Current:
Retail management and sales
Computer and Network consulting
EBay Sales
Website Design
Business
Expansion and technology updating consulting.
May 2002 to June 2003:
Mrs. Fields – Pretzel Time Franchise
Manager.
Responsibilities Include:
·
Store Manager
·
Employee Scheduling, Training and basic
Management
·
Inventory purchasing, usage control, and
waste management
·
Store marketing using various provided
and self created materials using previous computer skills
·
Customer, Mall, and city public
relations
October 1999 to May
2002:
WorldTravel BTI (formerly WorldTravel Partners).
Senior Adhoc Coordinator
Responsibilities Include:
·
Network Monitoring, and trouble-shooting.
·
Creation, Troubleshooting, and Maintenance of Management Reports
using Proprietary software. (paradox 8.0 offshoot)
·
SQL 7.0 Database, Data Troubleshooting, upkeep, and
maintenance. T-SQL script writing for
specific database queries, inserts, updates, and deletes.
·
Implemented a Division wide training program using Mindleaders.com
·
Established a reliable backup strategy until corporate could take
over responsibility
·
Created Access database’s for the tracking of daily work, issues
and management reports. This database is
also used to assist the team members to find an appropriate report in a short
time.
·
General to advanced troubleshooting and setup of Dell servers and
Workstations for everyday use.
July 1999 to October 1999: Caspian Software.
Contract: FCCS
Performed Network administration and
Software installation to over 700 users.
Upgraded and installed software on each Windows 95 machine in the
agency. This software included Internet
Explorer 4,
Dec 1998 to June 1999: Parman Associates.
Specialist.
Network Administrator and hardware/software Technician.
Responsibilities included the Day to day maintenance of 60
workstations and 8 Servers for 5 offices.
Handled SQL crashes, server lockup, Exchange user administration,
installation of server software and troubleshooting application failures. The office workstations included Windows
95/98, Microsoft office, third party scan and fax software, and other various
third party applications that dealt with the health care industry. Installed and setup network backup software
and hardware for NT4.0 and Novell.
Performed Novell user administration and
migration of Novell to NT4.0 to including the moving of network printers from
IPX to TCP/IP. Setup
and Installation of 3 NT servers that would be Primary and Backup Domain
controllers. Assisted
the Recovery of SQL Server from proper backup with no loss of data.
Developed a detailed plan for Y2K
compliance on all hardware and software.
July 1994 to Dec 1998: Motorola Inc,
page designer]
Team leader of 3 new prototype phones and
assistant to 3 others. Was one of
three factory, digital Memory chip, logic
experts in the European factory. Was
often required to train new technicians
and write supporting training manuals.
Was sent to
Troubleshooting skills.
Cellular Team Leader in European/China factory.
1. Managed 5 to 7
Technicians in the development of new cellular technologies for
2. Filed daily Logs
and progress reports for development engineers and Technical supervisors.
3. Invented 7
different interface devices to be used by factory and development personnel for
the troubleshooting of cellular phones.
4. Developed a cost
efficient, on board memory troubleshooting technique that became a production
standard and online testing process.
Designed and coded 2 Motorola websites on the Motorola
Intranet.
1. Used Homesite
3.0, Coldfusion, FrontPage 98, Java, and a text editor to created two Intranet
sites for the Advanced Mechanical Testing sector in Motorola. These sites were compatible for all browsers
and operating systems alike.
2. Updated and
set-up one web server with Windows NT4.0 on the Motorola Intranet. After setting up the AMT website updated a
previously created site.
3. Set up and
reconfigured the server for a new physical location in the building.
4. Used an older
version of Homesite and Office's Built in HTML converters for most of the
documents.
July 1993 to July 1994: Sears service,
Sears POD Repair Shop Performing Vacuum Maintenance, VCR, TV,
Microwave, Stereo;
Components and Integrated circuit, Testing
and cleaning.
November 1988 to
January 1992: US ARMY Stationed in
Armored recon scout in Desert Storm. Coursework in: Military Science, Map
Conditioning. Maintained and made revision suggestions on a
military database
for 400+ personnel.
Education
DeVry Institute of Technology,
Associates Degree of Applied Science in Electronics
GPA: 3.29/4.0
Graduation: June 1994
Certificate in Drafting and 1700hrs. AutoCAD Training
Graduation: June 1988
Contact Info
Keywords: Technical, System
Administration, Network, Unix, Linux, NT, NT 4.0,
Windows, 95, 98, Access, Windows 2000, Dell, SQL 6.5, SQL 7.0,
SQL, Homesite, Dreamweaver MX, Electronics, CPU, Hardware,
Telecommunications, Cellular, HTML,
Military, Microsoft Office, Microsoft SQL 6.5, Microsoft Exchange,
Microsoft
Proxy, Microsoft FrontPage 98, Hummingbird Exceed and NFS
Maestro, Adobe Acrobat Exchange, mobile communications specialist
Personal
References (all phone numbers available upon request)
1. Margaret McCarthy
2. Robert Besaw
