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ITIL Assesshhhhments |
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ITIL Assessments and Design
For more efficient and effective IT operations and service management, we offer ITIL assessment services that focus on two ky ITIL Modules: Service Delivery and Service Support.
Service Delivery. This ITIL module helps you establish standards and processes for managing the delivery of IT services into your organization. The emphasis is on effective planning and accurate definitions of service provisioning requirements. Altair can work with your delivery teams to structure guidelines for Service Level Agreements, define disaster recovery approaches, calculate performance and uptime requirements, develop continuity plans, and document all this in a program that is tied to fiscal and managerial objectives. Our Service Delivery program components typically address:
· Service Level Management · Capacity Management · Availability Management · Service Continuity · Financial Management of IT Services
Service Support. This part of ITIL helps you manage the day-to-day activities that are required to support the operation of services throughout your organization. Because it is broadly applicable, Service Support may be the most widely used module within ITIL. Altair will work with your support teams to create a Service Support program that helps you at two levels. At the field level, we help you standardize approaches to Help Desk management, problem and incident ticket work flows, and change requests. At the development level, we’ll help you implement policies for release management, establish appropriate configuration management environments, and define change control and review procedures. Our Service Support program components typically include:
· Service Desk · Incident Management · Problem Management · Release Management · Configuration Management · Change Management |
