In the US: 13771 Freeport Road, San Diego, CA 92129 Phone: (858) 513-0613
In French Polynesia: BP 1235 Papetoai - Moorea French Polynesia - Phone +689 56-26-63
E-mail: [email protected]

CONSULTANT & TRANSLATOR:

Self-employed d.b.a. "JRD Business Services", French Polynesia (1991-present)

• Supervised maintenance of vacation house rented to tourists. Welcomed and advised guests.
• Ensured hotel’s good relations and bilingual verbal and written communications with Travel Agents, Tour Operators and Guests. Resolved problems and delicate situations.
• Organized and taught Training Programs in Computer Literacy and American English applied to the Tourism Industry.
• Performed miscellaneous computer-related services for small businesses: hardware & software installations, repairs, trouble-shooting, brochure layouts, and database management,
• Designed, laid out and implemented websites using HTML language and some Javascript.
• Translated legal, business, technical and financial reports, advertising material, film commentaries and magazine articles for publication.
• Interpreted for visiting English-speaking businessmen. Simultaneous translation at International Ecotourism Conference.
• Filled in occasionally as an English speaking tour guide.

National Kidney Foundation, Los Angeles Chapter (1990-1991)

• Responsible for all aspects of office operations including purchasing and personnel matters.
• Trained computer users and provided support, on site and over the phone, for 7 offices in Southern California.
• Researched and implemented new computer applications such data base management, mass mailing. Created a company newsletter.
• Ensured computerized and strategic support for various fund raising events.

Arthritis Foundation, Los Angeles Chapter (1987-1990)

• Performed the same general duties as at the National Kidney Foundation (above)
• Managed a database of over 100,000 names for direct mail fund raising.
• Analyzed responses to fund raising campaigns for performance and future strategies.

Assisted in the production and organization of various fund raising events including an annual 8-hour live Telethon.

Part-time self-employed dba "France-Lations", Los Angeles (1985-1991) as a side line to the above.

• Performed miscellaneous computer-based work for small businesses including word processing, database set-up, mailing lists, mail merges, etc..
• Translated: legal, business, and technical material.

Mission Insurance Group, Los Angeles (1983-1985)

• Analyzed workflow and feasibility of clerical work computer automation.
• Wrote specifications for, and implemented computerized data entry and processing.
• Trained personnel and ensured their support. Documented procedures in manuals.

Mattel Toys, Hawthorne, California (1982-83)

• Recruited, trained, and supervised a team of procedure analysts/writers.
• Researched and analyzed US Customs regulations and Court decisions for documentation of the Company’s Import/Export Policies and Procedures.
• Maintained and updated 200 manuals distributed worldwide in Mattel plants.
• Initiated the use of personal computers for more efficient documentation.

Transit Casualty Company, Los Angeles (1980-82)

• Documented and standardized Corporate Policies and Procedures
• Recruited, trained and supervised a team of Procedure Analysts.
• Implemented Policies and Procedures Manuals. Documented Computer Systems.
• Supervised the analysis, layout, printing, and inventory control of the Company’s printed forms.

General Wholesale Products, Los Angeles (1978-80)

• Managed the development and implementation of an integrated information system that included order entry, shipping, inventory management, billing, collection, and payroll. (DEC minicomputers environment).
• Wrote specifications for the above, including the design of screens, forms, and reports.
• Supervised tests, simulations and conversion to new systems,
• Trained personnel and provided users support.
• Managed a mailing list for catalog mailings. Analyzed sales responses to mailings.

Johnson & Higgins, Los Angeles (1973-78)

• Recruited and supervised data entry and bookkeeping personnel.
• Administered computerized Professional Liability Insurance programs for 20,000 physicians in California, Louisiana and Illinois.
• Documented and streamlined office procedures and redesigned data entry forms for improved efficiency.
• Made recommendations and wrote specifications for computer systems improvements.
• Prepared weekly and monthly statistical and accounting reports.

Occidental Life Insurance, Los Angeles (1972-73)

• Calculated insurance premiums for group life and heath insurance programs
• Monitored claims versus premiums for possible rate adjustments.

• Upgrading/Troubleshooting PC's: Quest Seminars, Los Angeles (1991).
• French-English Translator Accreditation: American Translators Association, Los Angeles (1990).
• Direct Mail Marketing: Arthritis Foundation, Dallas (1987).
• Customhouse Broker license: American Foreign Trade Association Los Angeles (1982).
• Introduction to the IBM PC: IBM Training Center, Los Angeles (1982).
• Management Skills Development Program: Beneficial Standard Insurance Corporation, Los Angeles (1981).
• Increasing Productivity: American Productivity Center, Chicago (1978).

• Windows environment.
• Installation and troubleshooting of PC hardware and software.
• Microsoft Office including Word, Excel and Access. Exposure to Power Point
• Adobe Photoshop. Scanning, picture editing, etc.
• Netscape Communicator and MS Internet Explorer, Outlook Express.
• Design of Web Page using HTML codes with Netscape and Frontpage