EDUCATION :
University of
Louisville, Louisville, Kentucky 40292
August 1984 - December 1986
M.Ed. in Occupational Education, August 1986
University of Illinois
at Urbana-Champaign, Urbana, Illinois 61801
August 1977 - May 1981
B.A. in Liberal Arts and Sciences, January 1983
WORK EXPERIENCE :
NT System Administrator,
AmericanPaper Group
Inc., Richmond, VA
from April 1998 to present
Duties: maintain, upgrade and optimize NT 4.x servers; implement and
maintain security functions, printer configurations, function menus
and conversion processes on new Y2K compliant systems; maintain and
optimize Cisco router configurations; investigate and resolve PC/NT
domain security issues including directory permissions; troubleshoot
and resolve PC/Macintosh hardware/software problems; resolve TCP/IP
address conflicts; install and update licensed software on users PCs;
provide network/2nd level support to users at AmericanPaper's plants
and subsidiaries (Virginia, Ohio, Arizona) and wholesale clients;
convert Windows 3.x PCs to Windows 95/98; maintain server backup
processes; perform cc:Mail post office maintenance; create new user
accounts or remove old accounts on NT domain or Novell servers.
PC Desktop Application Support,
New Boston
Systems/Signet Bank, Richmond, VA
from March 1997 to April 1998
Duties: provide second level support to users at Signet's Gateway
Center site, convert Windows 3.x PCs to NT Workstations, resolve user
problems with NT/Novell password synchronization, create new user
accounts on NT domain or Novell servers, investigate and resolve
PC/NT security issues including directory permissions, troubleshoot
and resolve PC hardware / software problems, resolve TCP/IP address
conflicts, assist in resolving Melita dialer problems, install /
update licensed software on users PCs, provide training sessions for
introductory Excel and PowerPoint.
PC Technician, Information Services, Bon Secours Richmond
Health System, Richmond, VA
from September 1995 to Feb 1997
Duties: perform cc:Mail post office maintenance, provide cc:Mail
training to new users, travel and provide cc:Mail Mobile training to
CVHN affiliated senior administrators, set up and deploy 400+ new PCs
and printers at 3 hospitals and central business office, troubleshoot
and resolve hardware and application problems for users at 4
hospitals and 5 off site locations, set up new user accounts on
Novell 3.x servers, install / update licensed software on servers and
PCs, develop and maintain hardware inventory of deployed printers and
PCs.
Computer Operations Analyst, Data Processing, Stuart Circle
Hospital, Richmond, VA
from April 1991 to September 1995
Duties: resolve DP system problems; track system maintenance
requests; maintain census statistical reports; perform master file
maintenance; create reports per administrative requests; assist in
training new personnel on DP system; assist in researching patient
accounting problems; download data from WANG VS to PC's; troubleshoot
and assist in resolving PC software problems; act as department
manager when manager is away from the office; document new/changed
departmental procedures; as well as the duties of a Data Entry
Operator.
OTHER WORK EXPERIENCES :
Data Entry Operator, Data Processing, Stuart Circle
Hospital, Richmond, VA
from October 1989 to March 1991
Computer Operator, Data Processing, Humana Hospital-
St. Luke's, Richmond, VA
from December 1990 to June 1991
Driver/Security Guard, Department of
Transportation/Security, Stuart Circle Hospital, Richmond, VA from
June 1987 to October 1989
Graduate Services Assistant, Microcomputer Education Center,
School of Education, University of Louisville, Louisville, KY from May
1985 to December 1986
Graduate Services Assistant, Educational Services, School of
Education & OVEC, University of Louisville, Louisville, KY from
August 1984 to August 1985
Cashier/Cook , Boddie-Noell Enterprises, Inc. (Hardee's
franchisee) in Richmond, VA
from April 1982 to July 1984.
Chapter Service Director ,
Sigma Tau
Gamma Fraternity, Inc., Warrensburg, MO
from June 1981 to December 1981.
Maintenance Crew Member, Vermillion River
Observatory (a 120 foot research radio telescope),
University of
Illinois, Danville, IL from June 1979 to September 1979.
COMPUTER EXPERIENCES :
Systems: WANG VS, Apple II and Macintosh (Systems 6,
7, & 8), MS-DOS/Windows 3.x/Windows95/Windows NT 3.51 & 4,
Novell 3.1x PCs and Servers.
Specialized Software Experience:
WANG: WP, WP+, financial /patient accounting software from
Charter Medical Corporation, VS operations
MS-DOS: DOS 6.22, WordStar, Word Perfect 5.1, Lotus 1-2-3 2.3
& 3.1
Windows
3.x/Windows 95/NT 3.51 & 4: MS Word 6.0, 7.0, & 97,
MS Excel 5 & 97, Lotus 1-2-3 r4, Lotus WordPro 97, Lotus
SmartSuite 96 and 97, Microsoft Office 4.3, 95 & 97, cc:Mail 6,
Lotus Notes 3 & 4, MS Mail, Outlook, Internet Explorer 3.x &
4.x, Netscape Communicator 4.
Mac OS:
WriteNow 4.0, FileMaker Pro, Canvas 3.04, ColorIt 3.2, Adobe
PhotoDeluxe, ClarisWorks 4, Adobe Photoshop 4, Claris HomePage 2,
HTML 3.2, Netscape Navigator 3 & Communicator 4. ResEdit 2.1.
References available upon
request.
Email: [email protected]