Janice Wicks

1760 Ivey Pointe Ct

Lawrenceville, GA 30045

678.602.3781 (cell) 770.277.1695 (home)

[email protected]

 Profile

• Driven, accomplished Technology professional with 7 years experience in Network Engineering and Systems Administration.

• Strong skills in instructional design and curriculum development for e-learning training programs.

• Extensive background in building websites and writing web content.

• Experience in project management includes directing technology projects from inception to completion and managing all project initiatives throughout the entire process.

Computer Skills

Software: Expert in MS Word, Excel, Access, PowerPoint, Projects, FrontPage, Visio; Adobe Acrobat, Captivate, Dreamweaver, Flash, Lectora , SnagIt, Adobe Premiere Elements, Pinnacle Studio, Photoshop CS2, Adobe Presenter            

 Operating Systems: Expert in MS Windows 98/NT/2000/XP; Sun Solaris; Linux                                           

 Programming Languages: Expert in Bourne Shell; Visual Basic; C; FOCUS; COBOL

Internet: Expert in HTML

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 Experience

SunTrust Bank, Atlanta, Georgia

Instructional Designer II

• Conducts needs assessments to identify performance gaps.

• Uses instructional systems design principles to develop courseware that maximizes learning.

• Consults with subject matter experts to build course content.

• Negotiates best learning solutions with business partners.

• Creates initial course documents, such as design documents, and obtains sign-off.

• Creates assessments and certifications.

• Uses media selection model to determine appropriate learning solution.

• Develops courseware in various formats including e-learning, instructor-led, and blended.

AT&T, Atlanta, Georgia…………………………………………...2001 - 2007

Network Engineer II-Architecture/Infrastructure/Implementation

• Implement and maintain new equipment into MNOC, including Sun Workstations.

• Serve as administrator for the audio-visual wall, including implementation, upgrading, and daily maintenance.

 Network Engineer II – Nokia OSS Group

• Developed technical documents for the Nokia OSS group using MS Office, Adobe, and SnagIt applications, and established a centralized knowledgebase of documentation to be utilized by team for troubleshooting.

• Revised documentations to improve instructional effectiveness and accuracy.

• Designed user guides and job training aids for staff while providing technical support on Nokia OSS applications.

• Trained users on login procedures.

• Negotiated vendor contracts for numerous projects.

Practicum: Curriculum Designer Assistant (2007)

• Developed a new hire training program based on needs analysis by collaborating with SMEs for planning and implementing instructional development.

• Designed and developed instructional materials for Instructor-Led (ILT’s), Computer-Based (CBT’s), and Web-Based (WBT’s) training.

• Met course offering deadlines and monitored the development process as well as course integrity as it related to assessment.

• Utilized instructional design theories, including Kirkpatrick, Bloom, Clark, and Gagne for planning, managing, and completing Instructional Design project.

Network Engineer (2001)

• Supported all applications on the Nokia OSS system by training users on login procedures and troubleshooting workstation, network, and system problems.

Operation System Support Engineer (2001)

• Provided technical support to Remedy users by employing a high degree of customer service and technical expertise.

• Trained users on the Remedy system by traveling to regional locations.

SW TENNESSEE COMMUNITY COLLEGE, Memphis, Tennessee....1999 – 2001

Computer Programmer

• Supported and maintained the billing and receiving systems for the business office by utilizing FOCUS and COBOL programming.

• Produced teacher evaluation reports in support of academic initiatives.

• Created and updated a project database utilizing MS Access and Visual Basic.

LEBONHEUR CHILDREN MEDICAL CENTER, Memphis, Tennessee.1997 – 1998

Help Desk Analyst

• Provided support for the hospital system users.

• Developed troubleshooting documentation for team members.

MISSISSIPPI STATE UNIVERSITY, Mississippi State, Mississippi...1995 – 1997

Information Processing Coordinator – Research and Curriculum Unit

• Performed revisions to academic curriculum to achieve instructional effectiveness by inputting changes into the system.

• Designed covers for curriculum manuals utilizing desktop publishing programs.

• Coordinated workshops and conferences for secondary/post secondary schools and assisted with organizing state summer conferences.

• Developed functional databases using MS Access.

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Education

TEXAS TECH UNIVERSITY, Lubbock, Texas

Master of Education in Instructional Technology, 2007

• Emphasis in E-Learning – Distance Learning

MISSISSIPPI STATE UNIVERSITY, Mississippi State, Mississippi

Bachelor of Science in Education, 1997

• Emphasis in Office Systems and Technology

EAST MISSISSIPPI COMMUNITY COLLEGE, Mayhew, Mississippi

Certificate in Computer Operations, 1993

Professional Organizations

• The American Society for Training and Development (ASTD)

• Toastmasters International

 Work Samples

*A more in-depth portfolio will be available during the face-to-face interview.

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