Experience

January 2004 – Present             TNI Access- Tahitian Noni International                                       Provo, UT

Global Warehouses Operations Coordinator

Responsible for the overview of daily operations of and by distributor operated warehousers (over 100 in 40 countries)

Address problems and find resolution in limited time

Receive, process and accept or deny applications to become a distributor operated warehouse

Provide customer service to specific group of warehousers

Process payment and orders for warehousers

Train other members of the team

TNI Access has revenues of $1.5 million per month and 6 employees. Provides market development and exploration for Tahitian Noni International/Morinda

October 2003 – January 2004        TNI Access- Tahitian Noni International                                 Provo, UT

Global Administration Coordinator

Responsible for administrative operations within the department.

Track importer inventories and product expiration dates.

Address problems and coordinate resolution with other departments and external parties.

Print, sort and distribute all faxes, orders and other forms sent to TNI Access.

Provide general customer service.

Cross-train with other TNI Access employees to be able to cover for responsibilities during absences and vacations. These responsibilities included "DOW" operations, internal and external communications, etc.

June 2002 – October 2003                              Morinda Inc.-Tahitian Noni International                   Orem, UT

Global Credits Department Agent

Answer incoming calls in English and Spanish from call center agents and distributors regarding product return policies and procedures

Problem solving and key decision making regarding customer claims

Process warehouse reports and compile information for reports

Work resolving problem with banks and other financial institutions

August 1999 - June 2002                      Morinda Inc                                                                                  Orem, UT

Customer Service Representative / Wholesale and Retail Sales

Answered incoming calls in English and Spanish (U.S. and Canada) for the following “skills”: Order Entry, Sales Support, Web Support and Tahiti Dream

Assisted company distributors with a variety of concerns regarding the business and gave advice on how to better manage their own business

January 1999 - July 1999       Financial Freedom International Inc                                        Orem, UT

Customer Service/Sales

Answered incoming calls primarily in Spanish and assisted customers by informing them about the company and debt elimination programs offered

Scheduled appointments with customers to be contacted by a financial advisor

Others:

April 1997 – March 1999 - Sears Roebuck – Receiving/Customer Service

March 1997 – August 1997 -  STS (Spanish Translation Services) – Transcriber

1993 - 1995  -  Glenn’s Budget Auto – Auto body work, mechanic assistant

Education

Brigham Young University                                                                                          Provo, UT

Working towards Bachelor of Fine Arts degree in Industrial Design through the School of Technology

Utah Valley State College                                                                                            Orem, UT

April 2002     Associate of Science

After graduation I continued assisting classes with the goal of majoring in Technical Management  with emphasis on Art and Visual Communication

Skills/ Abilities

Bilingual Spanish/English with ability to translate and interpret

Quick learner

I work well independently and in team settings

MS Word, Excel, Adobe Illustrator, Adobe Photoshop, HTML, Dreamweaver and Fireworks in Windows and Macintosh operating systems

Extensive knowledge of T.N.I.’s policies and procedures

Volunteer Service/ Awards

2004 Exhibited artwork at the Woodbury Gallery through the Utah Valley State College’s  Annual Student Exhibit

 2002 Helped organize and participated in the First Annual Latin American Christmas Celebration at Provo City Library through the Hispanic Outreach program. Provo, Utah

 1997 – 2002 Interpreter/Translator from English to Spanish for religious meetings. Provo, Utah

1997, 2001-2002 Soccer coach for 5^th - 6^th grade children. Provo, Utah (combined record of 26 wins, 5 losses and 1 tie)

1995 – 1997 Missionary for The Church of Jesus Christ of Latter-day Saints. Cleveland, Ohio

1996 Tutor for Spanish-speaking 5^th – 7^th grade children - Received “Volunteer of the Month” award. Cleveland, Ohio

back