Computer
genius
Take heart, anyone among you who believes you are technologically challenged
you "ain't seen nuthin'" yet. This is an excerpt from a Wall Street Journal
article:
1. Compaq is considering changing the command
"Press Any Key" to
"Press Return Key" because of the flood of calls asking where the "Any" key
is.
2. AST technical support had a caller complaining
that her mouse was
hard to control with the dust cover on. The coverturned out to be the
plastic bag the mouse was packaged in.
3. Another Dell customer called to say he
couldn't get his computer to
fax anything. After 40 minutes of troubleshooting, the technician discovered
the man was trying to fax a piece of paper by holding it in front of the
monitor screen and hitting the "Send" key.
4. Yet another Dell customer called to complain
that his keyboard no
longer worked. He had cleaned it by filling up his tub with soap and water
and soaking the keyboard for a day, then removing all the keys and washing
them individually.
5. A Dell technician received a call from
a customer who was enraged
because his computer had told him he was "bad and an invalid." The tech
explained that the computer's "bad command" and "invalid" responses
shouldn't be taken personally.
6. A confused caller to IBM was having trouble
printing documents.
He told the technician that the computer had said it "couldn't find
printer." The user had also tried turning the computer screen to face
the
printer-but that his computer still couldn't "see" the printer.
7. An exasperated caller to Dell Computer
Tech Support couldn't get
her new Dell Computer to turn on. After ensuring the computer was plugged
in, the technician asked her what happened when she pushed the power
button. Her response, "I pushed and pushed on this foot pedal and nothing
happens." The "foot pedal" turned out to be the computer's mouse.
8. Another customer called Compaq tech support
to say her brand new
computer wouldn't work. She said she unpacked the unit, plugged it in and
sat there for 20 minutes waiting for something to happen. When asked what
happened when she pressed the power switch, she asked, "What power switch?"
9. Another IBM customer had trouble installing
software and rang for
support "I put in the first disk, and that was OK. It said to put in the
second disk, and had some problems with the disk. When it said to put in
the
third disk, I couldn't even fit it in..." The user hadn't realized that
"Insert Disk 2" meant to remove Disk 1 first.
10. A woman called the Canon help desk with
a problem with her
printer. The tech asked her if she was running it under "Windows." The woman
responded, No, my desk is next to the door. But that is a good point. The
man sitting in the cubicle next to me is under a window and his printer is
Working fine.
THERE.. NOW DON'T" YOU FEEL LIKE A COMPUTER GENIUS..