1. Following Instructions

1. Look at the person.
2. Say "okay".
3. Do what you’ve been asked right away.
4. Check back.

2.  Accepting Criticism or a Consequence

1. Look at the person.
2. Say "okay".
3. Don’t argue.

3.  Accepting "No" for an Answer

1. Look at the person.
2. Say "okay".
3. Stay calm.
4. If you disagree, ask later.

4.  Greeting Others

1. Look at the person.
2. Use a pleasant voice.
3. Say "Hi" or "Hello".

5. Getting the Teacher’s Attention

1. Look at the teacher.
2. Raise your hand. Stay calm.
3. Wait until the teacher says your name.
4. Ask your question.

6.  Making a Request

1. Look at the person.
2. Use a clear, pleasant voice.
3. Explain exactly what you are asking for. Say "please".
4. If the answer is "yes", say "thank you".
5. If not, remember to accept "no" for an answer.

7. Disagreeing Appropriately

1. Look at the person.
2. Use a pleasant voice.
3. Say "I understand how you feel".
4. Tell why you feel differently.
5. Give a reason.
6. Listen to the other person.

8. Giving Criticism

1. Look at the person.
2. Stay calm. Use a pleasant voice.
3. Say something positive or "I understand".
4. Describe exactly what you are criticizing.
5. Tell why this is a problem.
6. Listen to the person. Be polite.

9.  Resisting Peer Pressure

1. Look at the person.
2. Use a calm voice.
3. Say clearly that you do not want to participate.
4. Suggest something else to do.
5. If necessary, continue to say "no".
6. Say "Thanks for listening".

10.  Making an Apology

1. Look at the person.
2. Use a serious, sincere voice.
3. Say "I’m sorry for.." or "I want to apologize for..".
4. Don’t make excuses.
5. Explain how you plan to do better in the future.
6. Say "Thanks for listening".

11.  Talking with Others

1. Look at the person.
2. Use a pleasant voice.
3. Ask questions.
4. Don’t interrupt.

12.  Giving Compliments

1. Look at the person.
2. Smile.
3. Speak clearly and enthusiastically.
4. Tell the person exactly what you like.

13.  Accepting Compliments

1. Look at the person.
2. Use a pleasant voice.
3. Say "thank you".
4. Don’t look away, mumble, or deny the compliment.
5. Do not disagree with the compliment.

14.  Volunteering

1. Look at the person.
2. Use a pleasant, enthusiastic voice.
3. Ask if you can help. Describe the activity or task you are offering to do.
4. Thank the person.
5. Check back when you have finished.

15.  Reporting Other Youths’ Behavior

1. Look at the teacher or adult.
2. Use a calm voice. Ask to talk to him or her privately.
3. Describe the inappropriate behavior you are reporting.
4. Explain why you are making the report.
5. Answer any questions the adult has.
6. Thank the adult for listening.

16.  Introducing Yourself

1. Look at the person. Smile.
2. use a pleasant voice.
3. Offer a greeting. Say "Hi, my name is…"
4. Shake the person’s hand.
5. When you leave, say, "It was nice to meet you".