Windows 11 Cant Shut Down. If you have any open programs, they will close, so make sure you save anything you need. Use the Physical Power Button If you fail to shut down your computer by clicking on the start menu, you can switch to using the power button.
Under Power, expand Screen and sleep. To check, open Control Panel and go to Hardware and Sound > Power Options > Choose what the power button does, change the action to Shut down, and then select Save changes. Hibernate saves the current state of your PC (such as your working memory.
Now from the Control Panel window, click on the Power Options tile.
Just press and hold the Command Center button for three seconds, and the Ctrl+Alt+Delete screen will appear.
Hibernate saves the current state of your PC (such as your working memory. Shutdown should be the default option. I understood you did the Reset, but have you ever wiped the drive and done the vastly superior Clean Install?