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Sam's Computer Mods
3232 west 87th ave,
vancouver,
British Columbia,
V03 G93
Canada
Tel: 604-555-9999
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| ABOUT US |
This Site is for Educational Purposes only.
The best product at the best prices.
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| Returns |
Terms and Conditions:
All returns and exchanges must be initiated within 15 days from when the products are delivered. Returns must be received by an Sam's Mod employee within 15 days of receiving an RMA number.
All products must be received in new, resalable condition. The condition of the product will be determined at our discretion. Customers are responsible for all return shipping costs. This is analogous to paying for gas to drive a product back to the store you bought it from. Packages that arrive COD or Postage Due will be refused.
A 15% restocking fee will be charged for all non-defective returns. A larger restocking fee may be deducted if the returned merchandise is not resalable. The 15% restocking fee may be waived if an exchange for a similarly priced item is desired.
Packages refused by the customer will be restocked with a 20% fee deducted from the refund. In addition, any postage due or brokerage fees associated with recovering a refused package will be deducted from the refund.
Shipping charges are not refundable once an order has shipped.
Returns will not be accepted without an RMA number on the outside of the shipping container. Email [email protected] to receive an RMA number. Please include your order number, your name, the product that you wish to return and a reason for the return. Unauthorized returns will be refused or returned at your expense.
We may, for some items, cross-ship a replacement for an item that was DOA. In that situation we must receive the defective product back within 15 days of your being issued an RMA number or we may charge your credit card for the cost of the replacement item (plus shipping).
Authorized returns will be processed within 7 business days of when they are delivered. Unauthorized returns and refused packages can take up to 3 weeks to be processed and may be refused or returned to you at your expense. If your return has not been processed within that time please email [email protected].
Returns will not be accepted for any of the following: heat sinks, VGA coolers, water cooling kits, water-cooled cases, water blocks/reservoirs/pumps/radiators/tubing, sleeving and sleeving kits, wire loom, UV paint, UV Dye, case & mouse pad skins, and caffeine products. Defective water-cooling products and heat sinks should be returned to the original manufacturer.
Defective Items:
If an item is DOA (or fails within the first 15 days) then please contact us at [email protected] for an RMA number and we will replace the item for you (excepting CPU/VGA Heat Sinks and Water-Cooling Kits which must be returned directly to the manufacturer).
If a product fails sometime after the first 15 days then please contact the manufacturer directly. If you are not sure who the manufacturer is, are not sure how to contact them, or are having problems getting them to replace your product while it is covered under the Manufacturer's Warranty then please email us at [email protected] and we will do our best to assist you.
Return Shipping instructions:
All returned items should be packed in the same manner as they were originally shipped to you. Products returned without a separate shipping box will be refused. You will need to write the RMA number that was issued on the outside of the shipping container or on the shipping label. You are free to use any carrier that you choose (we recommend Canada Post) but we strongly suggest that you purchase Insurance and Signature Confirmation as we are not responsible for any packages lost or damaged during the return trip. In the event that a package is listed as Delivered but cannot be found, only the signature of an Sam's Mod employee will suffice as proof of delivery to our warehouse.
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