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The following is a reproduction of a letter
written by a resident to the Management which is self explanatory. The
letter was signed by a few residents of IHA. Write your comments in our
IHA
Forum
11 October 2001
Attn: IOI Management for Impian Heights Apartments
C.C :PPPI
Re: Resident's Complaints Pertaining to Security and Misuse of Facilities
at Impian Heights Apartments, Puchong Jaya.
We, the residents of the above, would like forward a list
of complaints for your kind attention and further action.
Security
1. Stringent checks on vehicles and persons entering /exiting the main
entrance/guardhouse are not conducted as required.
2. The exit gate/barrier is constantly up and therefore does not serve
its purpose. Any persons/vehicles exiting are just ignored.
3. The pathway near the guardhouse should be sealed/fence-up to prevent
unauthorized persons from entering/exiting the premises.
4. Most of the guards are not courteous and are improperly attired while
performing their duties.
5. Guards are not strategically stationed to deter would-be parking offenders
and robbers.
6. Proper tables should be provided for guards stationed at lifts and
the apartment entrance foyer. Presently, old tables with unsightly posters/stickers
are being used. This reflects poorly on the image and standard at the
apartment, thus gives a bad impression to our visitors. One visitor commented:
"this place looks like a low-cost flat".
7. Guards sitting/hanging around at tables chit-chat loudly for hours
and disturb the peace. Sometimes, loud music is played with their radios.
They also have great fun shouting (and laughing loudly) at each other
using the 2-way communication set that they carry.
8. Instead of patrolling, guards are often seen loitering and chit-chatting
with the shop operators in the shops.
9. Outsiders are often seen using our facilities i.e. swimming pool and
basketball court. They consist of schoolboys and friends of the shop owners.
Some even jump into the pool in their ordinary shorts and even sarongs
for girls.
10. Motorcycle stickers should be provided to residents in order for the
guards to identify outsiders.
11. Frequent breakdown of automatic access gate results in unauthorized
vehicles entering and parking at residents' parking bays. This has also
caused heated arguments.
12. Rusty drum, broken chairs, semi-damaged umbrellas are placed at the
automatic access gate. This is very unsightly and gives a very unfavorable
impression to all visitors who will see it as they enter the visitor's
parking lot next to it.
13. Intercom system is not utilized by guards when visitors are queried
and prevented from entering. Residents should be informed by intercom
so that we can confirm their identities and purpose of visit.
14. Guards should monitor the loading/unloading of lorries/vans. This
is to prevent break-ins and removal of property.
15. Guards on night patrols slam the fire exit doors as they go on each
floor. This noise is very loud and wakes up/frighten babies and young
children.
Parking
1. Cars are still parked at the motorcycle bays and this denied the rights
of motorcyclists who have to squeeze their vehicles closely together in
a tiny space.
2. Frequently, cars are parked at the main entrance of the apartments
and this hinders the flow of vehicles and pedestrian traffic.
3. Inconsiderate car owners are "booking" parking bays at visitors'
parking lot and also the unloading bays at Tower B by placing stools,
boxes and tyres. This has been ignored guards patrolling the area.
4. Cars are parked at dangerous places i.e. corners, outside parking bays
and rest areas.
5. Cars not parked at proper parking bays should have their tyres clamped.
Is the signboard
warning of clamping just for show?
6. Parking bays should be numbered clearly by bright paint and in bolder
font. Presently, we can observe numerous art work done in various shapes,
colours and sizes by frustrated residents.
Shop Operators
1. Shop operators at Tower B place their unsightly chairs and bubble gum
machine outside their shops at the entrance foyer. They sit around chit-chatting
loudly with their friends (outsiders) at the entrance foyer. This practice
is a nuisance and embarrassment to residents and is beginning to look
like the environment at low cost flats.
2. Outsiders are frequently seen visiting the shops and disturb the tranquility
with their presence. This poses a security risk to the residents, particularly
children.
With these insights into our declining living standards and conditions,
we hope that you will immediately look into all the problems/complaints
so that we, the residents, can have a safe and conducive environment to
bring up our children and also to grow old in comfort.
Your immediate attention and action to resolve these problems will be
highly appreciated.
Thank you
Signed by a number of Impian Heights Residents.
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