Lynn Coleman MCSE, MCSA, CNA

123 Fourth Ave. Broomall, Pennsylvania 19008

 (610) 325-5637

 Email [email protected]

OBJECTIVE

Act as an Information Technology Leader for a growing and financially secure organization.

 

Computer Skills

MS Windows XP, MS Windows 2000, MS Windows NT ,MS Windows 98, MS Office XP, MS Office 2000, MS Project, MS Exchange 2000, MS Exchange 5.5, SMS, Network Troubleshooting, CAT 5 installation, Terminal Services, Active Directory, DNS/WINS, LDAP, TCP/IP, DHCP, Great Plains Enterprise, Great Plains Siebel, Cisco VPN, Novell Netware 4.1, OS2 Warp, VBA, Visual Basic, MS SQL 7.0, AHD, Remedy, Symantec Ghost, PC and Laptop Repair and Upgrade for IBM, Dell, HP, Compaq, HP Laser Printer Repair

 

WORK HISTORY

 

 

Philadelphia Insurance Companies                                                                 Bala Cynwyd, PA

Technical Support Manager                2003-Present

Responsibilities:  Manage staff of 11 level one and level two technical support technicians, create and maintain all desktop and laptop images, hardware and software purchasing and tracking, monitor all email and phone requests for over one thousand end users, reporting of all departmental statistics, provide technical support staff training and support for hardware, applications and network support issues, create and implement  standard workflow processes, create and implement technical support policies and standards, provide end user documentation and training. 

 

LC Computer Tutor                                                                                          Broomall, PA

Computer Technician                          2002-2003

Install and configure computer networks, PC repair and troubleshooting, technical training and support.

 

United Messaging Incorporated                                                                       West Chester, PA

Desktop Support Manager                   2000-2002        

Responsibilities:  Create and manage all internal email accounts, domain accounts and network shares on NT Server and Windows 2000 advanced Server, create and maintain all desktop and laptop images, repair and upgrade for IBM and Dell laptops, create and implement departmental policies and user login scripts; supervise and track all support calls for repairs, new builds and application system problems; Provide extensive support for Windows NT, Windows 2000 and Windows XP  workstation environments; Administer Great Plains SQL software; Purchase hardware and software for company and track all licensing (created Access database to track all machines and licenses in the company).  Management and training staff of twelve technicians

Accomplishments:

Wrote VBA program to automate hiring and termination processes

Restructured and automated corporate distribution lists in LDAP

Created Access database to track all machines and software licenses in the company 

Created User Self Help section for company intranet

 

Delaware Investments                                                                                     Philadelphia PA

Desktop Support Supervisor                            1999-2000        

Responsibilities: Supervised ten desktop support technicians, monitored all desktop support calls and resolutions; Maintained relationships with pertinent business contacts and provided desktop support for over one thousand end users.   Desktop Support responsibilities include: PC builds, PC repairs, network software updates, maintenance of DHCP database, server builds, support for over one hundred financial industry applications, support and troubleshooting for all MS Office applications, MS Exchange and Outlook; Created user mailboxes; Maintained and created MS FrontPage Help Desk Database; Created NT print queues and provided HP LaserJet installation, repair and maintenance.

Accomplishments:

Received highest number of departmental commendations for technical services department

Received Certificate in Effective Supervision Skills upon completion of six week training course

Created and Maintained MS FrontPage Technician Database

Created PC Technician Handbook

Created User Information Documentation

Created Company IT Newsletter

Created VBA program to Automate PC Build Process

 

LC Computer Tutor                                                                                          Philadelphia, PA

Computer Technician                                      1998-1999

Responsibilities:  Peripheral installation and configuration, system setups, computer upgrades, computer repairs, tutoring on internet, WIN95, Win98, WIN NT, MSOffice, DOS, general PC troubleshooting and instruction.

 

 

 

Community College of Philadelphia                                                                Philadelphia, PA

Computer Studies Tutor                                   1998    

Responsibilities: Provided academic assistance to Visual Basic programming students, LAN administration students, C Language programming students and computer math students.

 

EDUCATION

Delaware County Community College                                                                  Broomall, PA

MCP Microsoft Certified Professional                   2003

MCSA Microsoft Certified Systems

Administrator                                                     2003

MCSE Microsoft Certified Systems Engineer        2003

Brainbench Certifications:                                   2002

MS Windows 2000 Desktop Administration

MS Outlook 2000 Administration

MS Word

MS Excel

Computer Technical Support

Managing People

Internet Industry Knowledge

CNA Certified Novell Network Administrator          1998  

Community College of Philadelphia                      1998                                         Philadelphia, PA

Network Administration: GPA 3.9

Delaware County Community College                  1990                                         Media, PA

Nursing: GPA 4.0