Ida Lee Figueroa
15420 Livingston Ave. Apt #1913 � Lutz, Florida 33569 � (813) 758-7108 � (813) 672-7998
[email protected]
SUMMARY OF QUALIFICATIONS
Highly motivated with outstanding communication, customer relations and processing skills. Well-organized with proven ability to effectively prioritize work while completing multiple assignments in a timely and professional manner. Exceptional attention to detail with strong background in business environment. Computer skills include MS Word, PowerPoint, Excel, Exchange, Access, Outlook and Peachtree.
AWARDS AND ASSOCIATIONS
Have acquired strong leadership skills through such positions as President of the Student Support Services Program and Event Coordinator of the Caribbean Culture Exchange. Involved in community programs such as March of Dimes and Big Brother/Big Sister. Selected as Model Student of the Year at the University of South Florida for the academic year 1998-1999.
PROFESSIONAL EXPERIENCE
USAA - Tampa, FL 2001-present
Member Service Associate/Insurance Agent
Listen to and converse with member/customer to understand member needs
Provide prompt, professional appropriate and efficient policy services and demonstrate high standards
of professionalism to include quality, accuracy, timeliness and efficiency
Perfrom underwriting analysis to evaluate risk acceptability and appropriate product pricing
Collect information necessary to appropriately underwrite and price the product
Discuss and explain automobile insurance coverages
Attend required training classes and participate in self-development and maintain appropriate skill licenses
220-Inusrance Agent Licence (several easter U.S.)
UNIVERSITY OF SOUTH FLORIDA FINANCIAL AID OFFICE - Tampa, FL 1998-present
Team 1 Student Supporter
Verify data obtained from the Federal Processor against student taxes, transmit student loans, state grants and scholarships and additional documentation submitted by the student
Skilled in using the Banner (Oracle Database) for processing student accounts
Address and resolve student issues by educating students on federal, state, and university policies
Resolve customer difficulties at office front counter and via telephone
Ensure quality customer service by effectively resolving complaints and inquiries
COLLEGECLUB.COM - Tampa, FL 1999
Public Relations Campus Representative
Develop and implement promotion programs
Organize and coordinate events and distribute flyers on and off campus
Create and develop marketing plans to promote and increase membership for CollegeClub.Com
Take pictures with digital cameras and upload on CollegeClub.Com homepage daily
CCCI FINGERHUT - Tampa, FL 1997-1998
Outbound and Inbound Telemarketing and Add-on Specialist
Verified customer orders and occasional selling of products
Advised customers on additional products to complement their current order
UNIVERSITY OF SOUTH FLORIDA SMALL BUSINESS CENTER - Tampa, FL Summer 1996
Administrative Assistant to Department Coordinator
Assisted non-profit organization staff with planning and coordination of special community projects, business agendas, and memos
Updated customer entries and maintained database information
Responsible for interoffice communication and maintenance of office supplies
Research of entrepreneurship
EDUCATION
The University of South Florida - Tampa, Florida
-Bachelor of Science in Business Administration, Majoring in Marketing and Accounting
-Expected Graduation May 2003
Excellent professional references will be furnished upon request.
