IT Essentials & PC Support (Part 2)

Which expansion slot was specifically designed to work with video cards?
1. AGP
2. SA
3. PCI
4. USB
Which video bit depth is normally considered true color?
1. 8-bit
2. 16-bit
3. 24-bit
4. 36-bit
What is used to convert a TV/Video output into a digital format?
1. video graphic adaptor
2. video capture card
3. accelerated graphic port
4. Microsoft Audio Visual Interface
Which image sensor technology is used by most high-end digital cameras?
1. LCD
2. CCD
3. CMOS
4. TTL
Which port or interface allows for hot-swappable connection of peripherals?
1. AGP
2. parallel
3. serial
4. USB
To which device does a video capture card connect during installation?
1. floppy controller
2. SCSI controller
3. sound card
4. video card
Where should an administrator disable built-in sound in a Windows 2000 system?
1. entirely in the Windows Device Manager
2. using the associated device application program
3. in both the Windows Device Manager and the system BIOS
4. n the Sounds and Audio Devices Properties dialog box
When a technician has removed the drivers for a sound card from a Windows-based system, what will happen if the system is restarted before the card is physically removed?
1. Windows will automatically detect the device and reinstall the drivers.
2. Windows will ignore the device.
3. Windows will recognize the device but will be unable to use it until the drivers are manually reinstalled.
4. Windows will not start properly until the device is physically removed.
When installing a new video card in a Windows 95 or 98 system, what will happen if the system is started before the proper video driver is loaded?
1. The operating system will refuse to load and will generate an error message.
2. The operating system will automatically switch the video card into monochrome mode and then load.
3. The operating system will load with the basic VGA drivers.
4. The operating system will prompt for the location of the proper driver before loading.
When installing a sound card, which two problems may be caused by the installation of an incorrect driver?
1. distorted audio output & degraded system performance
2. degraded system performance & corrupted operating system
3. distorted audio output & corrupted operating system
4. unstable system controllers & corrupted operating system
Which software must be installed to allow a sound card to function properly?
1. audio capture utility
2. driver
3. speech-recognition software
4. volume and tone controls
What is the Microsoft version of the industry-standard file system used on CDs?
1. Joliet
2. SO 9660
3. HFS
4. High Sierra
Which specification supports CD-quality surround-sound output?
1. MPEG 2
2. JPEG
3. MPEG 1
4. TIFF
Many dots, or basic elements of a video image, comprise what is displayed on a monitor. What is another word for a dot?
1. pitch
2. color
3. MPEG 1
4. TIFF
A CD-RW drive is rated at 24x/12x/40x. What is the rewrite speed of the drive?
1. 24x
2. 12x
3. 40x
4. 18x
Before implementing a solution to a computer problem, what is one precaution that should be taken?
1. Backup critical data on the computer.
2. Reproduce the error to verify the computer problem.
3. Upgrade the BIOS on the motherboard.
4. Reset CMOS to their default settings.
After gathering information, what is the next step in the troubleshooting process?
1. Develop a solution.
2. Document the problem.
3. Implement a solution.
4. Identify the problem.
A technician is troubleshooting a computer problem. After making changes to the computer, the error still exists. What should the technician do next?
1. Undo the changes and return to the beginning of the troubleshooting cycle.
2. Document the results and apply additional changes to the current configuration.
3. Reproduce the error again and ask different questions
4. Upgrade the BIOS to correct the problem.
Which two diagnostic tools will assist a technician who is troubleshooting a PC system?
1. SiSoft Sandra & SpinRite
2. SpinRite & SnagIt
3. SnagIt & WinRAR
4. WinRAR & SpinRite
Which describes a way to clear the CMOS settings in a computer that will not boot?
1. Remove the CMOS battery.
2. Reseat the BIOS chip on the motherboard.
3. Format the hard drive.
4. Reseat the CMOS chip on the motherboard.
What should a technician do after solving a problem?
1. document the solution
2. discuss the solution
3. think about the solution
4. implement the solution
What will be the result if the voltage is not set correctly for the CPU?
1. The CPU can be damaged.
2. The computer will give one long beep and two short beeps during the boot process.
3. The CPU will operate normally.
4. An error message will be displayed to change the settings for the CPU.
Which solution helps maintain the proper airflow for computer systems?
1. The air vents in the computer case and power supply should be kept free of dirt and dust.
2. The computer case should be removed as much as possible to allow for extra airflow.
3. The computer should only be operated in temperatures between 50 and 70 degrees.
4. The computer case should have heat sinks in the back for proper airflow and temperature control.
What is the result of an electrical source being placed too close to a data transmission cable?
1. Interference from the electrical source can corrupt the data being transmitted from the cable.
2. The cable will operate normally.
3. Interference from the cable will cause problems in the flow of electricity to the appliance.
4. The data from the cable will be sent correctly, but it will take longer to transmit.
Which would be considered a field replaceable unit (FRU)?
1. sound card
2. integrated parallel port on the motherboard
3. controller chip on the motherboard
4. battery soldered to the motherboard
A technician is installing two hard drives on a single IDE cable and wants to use the cable select (CSEL) option of master/slave determination. Which information should the technician consider when using CSEL?
1. Master/slave designation is determined by the drive position on the EIDE cable.
2. Jumper settings on both hard drives must be set to master.
3. Jumper settings on both hard drives must be set to slave.
4. The use of cable select is primarily designed for SCSI applications.
What is the standard resolution for VGA?
1. 640x480
2. 800x600
3. 1024x768
4. 640x256
Which describes the video port on the back of a computer?
1. DB-15 female port
2. DB-25 female port
3. DB-15 male port
4. DB-25 male port
What is the first step in the troubleshooting process?
1. Identify the problem.
2. Develop a solution.
3. Gather information.
4. Implement the solution.
Which technique may be used to upgrade the BIOS on most current motherboards?
1. flashing the BIOS chip
2. replacing the BIOS chip
3. removing the CMOS battery
4. setting the upgrade jumper
Which component, if removed from the motherboard, will cause the CMOS to be cleared?
1. battery
2. daughter board
3. DIP switch
4. power supply connector
When should the BIOS be upgraded?
1. A new device that is not currently supported has been added to a computer.
2. The hard drive in a computer has crashed and must be reformatted.
3. The CMOS settings for a computer have been corrupted and must be reset.
4. DIMMs must be installed on a motherboard that supports only SIMMs.
What is a convenient troubleshooting and diagnostic tool to use when dealing with printer problems?
1. printing a self test page
2. multimeter to verify power
3. control panel to verify drivers
4. compressed air to remove dust
A computer technician is working for a medium sized school district. Which step in the troubleshooting process is important to help avoid repeating repair processes that were performed previously?
1. documentation of the problem and its solution
2. identification of the problem
3. implementation of the solution
4. gathering of information
If a network server has six 20 GB hard drives in a RAID 5 array, what is the total storage capacity of the array?
1. 100 GB
2. 20 GB
3. 80 GB
4. 240 GB
What must be done before using a software version of RAID in Windows 2000?
1. The hard drive must be converted to a dynamic disk.
2. A special 80-pin IDE cable must be installed.
3. The ATA controller must be updated to support three drives.
4. Windows 2000 does not support RAID.
To boot from a SCSI disk drive, what must be the SCSI ID of the drive?
1. 0
2. 1
3. 2
4. 3
A PC technician is responsible for upgrading the motherboard in an e-mail server to a RIMM-supported board. The technician installs two 128 MB RIMMs into two of the four available RIMM slots. When finished, the server fails to power up. What is most likely the problem with the server?
1. The PC technician did not install the RIMM continuity modules.
2. The RIMMs that were installed were bad.
3. The motherboard was unable to support 256 MB of RAM.
4. The motherboard required SDRAM instead of RDRAM
Which two technologies are commonly used to support external disk systems?
1. Fibre Channel & SCSI
2. USB & SCSI
3. Fibre Channel & USB
4. Fibre Channel & ATA
Which item, if required, must be configured before the installation of Windows 2000?
1. RAID controller
2. monitoring agent
3. CD drive
4. graphics card
A technician has failed to obtain the expected performance from a Windows 2000 server after installing a faster processor. What should the technician consider doing to improve the performance of the server?
1. upgrade the BIOS
2. defragment the disks
3. upgrade the motherboard to one that will support the faster processor
4. upgrade the power supply
An IT manager increased the disk capacity of an old file server from 2 GB to 40 GB. After the installation, the IT manager noticed that only 2 GB of disk capacity was available. What could the IT manager try to make the entire disk available?
1. use Device Manager to update the disk driver
2. use Fdisk to repartition the disk
3. transfer the data from the original disk to the new disk and run the system with the 40-GB disk alone
4. upgrade the BIOS
In general, where is the best place to download the latest BIOS upgrade for a SCSI adapter?
1. from the adapter vendor website
2. from the adapter vendor website
3. from the disk that came with the adapter
4. from the motherboard vendor website
Where must a SCSI chain be terminated?
1. at both ends of the SCSI chain
2. only at the end of the chain
3. only on the SCSI controller
4. at every device on the chain
Which type of printer has a printhead that contains small resistive heating pins?
1. thermal
2. dot matrix
3. laser
4. inkjet
How is the speed of a dot matrix printer measured?
1. characters per second
2. pages per minute
3. pin strikes per second
4. words per minute
To which class of printer does the dot matrix printer belong?
1. impact
2. electrophotographic
3. daisy wheel
4. light phosphor
Which end of a parallel interface cable connects to the printer?
1. the 36-pin Centronics connector
2. parallel cables cannot be used to connect a printer
3. the DB-25 connector
4. the DB-9 connector
Which printer connector is defined according to the IEEE 1284 standard?
1. parallel
2. serial
3. USB
4. SCSI
Which type of printer connection allows multiple PCs to share a printer via RJ-45 cables?
1. network
2. parallel
3. infrared
4. serial
Which two reasons make it important to set printing times for large or less important documents in high-volume printing environments?
1. to maintain the network printer efficiency & to prevent the printer from being busy with a single large job
2. to prevent the printer from being busy with a single large job & to maintain uninterrupted use of multiple printing functions
3. to maintain the network printer efficiency & to provide all the users in the network with the same time slot for their print jobs
4. to maintain the network printer efficiency & to maintain uninterrupted use of multiple printing functions
Refer to the exhibit. Which name is given to the indicated printer?
1. default printer
2. main printer
3. preconfigured printer
4. system printer
Which environment would be the best for storing printer paper?
1. cool, dry
2. cool, humid
3. hot, dry
4. hot, humid
When troubleshooting laser printers, what is the main cause of problems?
1. paper dust
2. toner type
3. ink quality
4. print head
Refer to the exhibit. Which printer part is depicted?
1. stepper motor
2. print header
3. duplexer
4. stepper controller
Where can the latest version of a print driver be found?
1. on the website of the printer manufacturer
2. on the installation media packaged with the printer
3. on the operating system CD that was loaded on the PC
4. in the RAM of the printer
What are two functions or characteristics of a printer driver?
1. It facilitates communication between the computer and the printer & it provides the user with interfaces to modify the printer options.
2. It provides the user with interfaces to modify the printer options & it often has a .DVR extension in Windows environments.
3. It facilitates communication between the computer and the printer & it contains generic knowledge of devices offered by different vendors.
4. It facilitates communication between the computer and the printer & it often has a .DVR extension in Windows environments.
Which command is used to print an ASCII file directly to the parallel printer port using the command prompt?
1. type thefile.txt >PRN
2. print thefile.txt
3. edit thefile.txt /LPT1
4. LPT1: thefile.txt
Printer fonts can be found in which two varieties?
1. built-in fonts & font cards
2. font cards & RAMDAC-enhanced font cartridge
3. built-in fonts & USB font memory
4. built-in fonts & RAMDAC-enhanced font cartridge
Before installing any print media in a printer, which three media characteristics should be considered?
1. absorbency, size & weight
2. absorbency, size & orientation
3. absorbency, size & weight
4. size, orientation & weight
Which printer is preferred for locations that have a high print volume?
1. laser
2. bubble jet
3. inkjet
4. daisy wheel
Which Windows option must be turned on in order to share the local printer over the network?
1. File and Print Sharing
2. Net Print
3. Share Print
4. Network Printer Service
Which phase of the laser printing process transfers the toner to the latent image on the drum?
1. developing
2. Net Print
3. Share Print
4. Network Printer Service
Refer to the exhibit. What is the correct sequence of steps for adding a new local printer in Windows 2000?
1. 2, 6, 1, 3, 5, 4
2. 2, 5, 6, 1, 3, 4
3. 2, 6, 5, 3, 1, 4
4. 1, 2, 3, 4, 5, 6
Refer to the exhibit. What is the correct sequence of steps for updating a printer driver?
1. 4, 1, 3, 2
2. 4, 1, 3, 2
3. 2, 1, 4, 3
4. 3, 2, 4, 1
Which computer protection device is unable to protect computer equipment during a blackout?
1. surge suppressor
2. uninterruptible power supply
3. standby power supply
4. online battery backup
What is the primary difference between a standby power supply (SPS) and an uninterruptible power supply (UPS)?
1. The SPS switches to battery power when incoming voltage drops below an acceptable level, while the UPS continually runs from the battery.
2. The UPS switches to battery power only when the incoming electricity experiences substantial sag.
3. The UPS relies on a switching device to switch from wall electricity to backup battery power.
4. The SPS continually operates from a battery and therefore an attached computer system does not notice spikes or sags.
Which three computer components contain hazardous materials and require special handling for disposal?
1. batteries, monitors & printer toner cartridges
2. batteries, monitors & parallel cables
3. batteries, printer toner cartridges & parallel cables
4. batteries, printer toner cartridges & parallel cables
Which three features are typical of an in-home firewall system?
1. automatically closes the connection if hacking is detected, may be hardware or software & examines all incoming and outgoing data, video, and voice traffic
2. automatically closes the connection if hacking is detected, may be hardware or software & requires all users have the same security level
3. may be hardware or software, examines all incoming and outgoing data, video, and voice traffic & requires all users have the same security level
4. may be hardware or software, examines all incoming and outgoing data, video, and voice traffic & requires all users have the same security level
Which condition refers to a sudden and dramatic increase in voltage, which is usually caused by lighting?
1. spike
2. brownout
3. sag
4. surge
When working on a power supply, where should the grounding wrist strap be attached?
1. nowhere, a grounding wrist strap should not be worn for this task
2. to the ground wire on the plug
3. to the chassis of the PC
4. to the power supply
At which electrostatic discharge voltage could a person feel an ESD discharge?
1. 3000 volts
2. 1500 volts
3. 500 volts
4. 100 volts
How does a technician discharge static buildup?
1. by touching an exposed metal part of the computer case
2. by touching the painted part of the computer case
3. by placing equipment on an anti-static mat
4. by touching an anti-static mat before touching any computer equipment
Which device is used to redirect signals from the output pins to the input pins of a parallel port?
1. loop-back plug
2. jumper
3. shorting cable
4. straight-through cable
Which conditions are most likely to cause Electrostatic Discharge?
1. cool and dry
2. warm and humid
3. warm and dry
4. cool and humid
What should a computer technician consult to determine if a material is hazardous?
1. MSDS
2. ISO
3. IEEE
4. TIA/EIA
What is the proper way to dispose of outdated CRTs?
1. All of the components should be recycled whenever possible.
2. All of the components should be disposed of into landfills.
3. All of the hazardous components should be incinerated and the remainder should be disposed of into landfills.
4. All of the components should be properly incinerated.
What are two disadvantages of using refilled inkjet cartridges?
1. The use of refilled inkjet cartridges can void the printer warranty & the ink can leak into the printer and cause irreversible damage.
2. The ink can leak into the printer and cause irreversible damage & the use of refilled inkjet cartridges can void the printer warranty
3. The use of refilled inkjet cartridges can void the printer warranty & it is very difficult to refill inkjet cartridges.
4. The use of refilled inkjet cartridges can void the printer warranty & refilling inkjet cartridges is a very dangerous process that is costly and time consuming.
What is the goal of a preventive maintenance program?
1. to preempt a problem before it happens
2. to wait for a pattern relating to a problem and document it
3. to resolve a problem when it happens
4. to preempt a problem as it happens
What should be used to clean a monitor?
1. mild detergent and water
2. alcohol
3. glass cleaner
4. compressed air
If liquid drips into a monitor while cleaning, which method should be used to remove it?
1. let the moisture evaporate on its own
2. turn the monitor on so that the heat helps the moisture to evaporate
3. open the monitor and soak up the moisture with a soft cloth
4. vacuum out the monitor with a wet/dry vacuum cleaner
Which tool is the most appropriate for cleaning the inside of a computer case?
1. a can of compressed air
2. a household vacuum cleaner
3. a damp, lint-free cloth
4. a lint-free cloth soaked with rubbing alcohol
Which electrostatic discharge voltage can allow a person to hear an audible noise or cause a painful sensation?
1. 10,000 volts
2. 1000 volts
3. 500 volts
4. 100 volts
Which three ports should be opened on a firewall to allow e-mail and Internet access?
1. 25, 80 & 110
2. 25, 80 & 125
3. 80, 110 & 125
4. 25, 110 & 125
Which step is appropriate for cleaning both printers and monitors?
1. Unplug the device first.
2. Do not open the device.
3. Blow out dust with compressed air.
4. Use glass cleaner.
Before implementing a solution to a computer problem, what is one precaution that should be taken?
1. Backup critical data on the computer.
2. Reproduce the error to verify the computer problem.
3. Upgrade the BIOS on the motherboard.
4. Reset CMOS to their default settings.
After gathering information, what is the next step in the troubleshooting process?
1. Develop a solution.
2. Document the problem.
3. Implement a solution.
4. Identify the problem.
A technician is troubleshooting a computer problem. After making changes to the computer, the error still exists. What should the technician do next?
1. Undo the changes and return to the beginning of the troubleshooting cycle.
2. Upgrade the BIOS to correct the problem.
3. Reproduce the error again and ask different questions.
4. Document the results and apply additional changes to the current configuration.
Which two diagnostic tools will assist a technician who is troubleshooting a PC system?
1. SiSoft Sandra & SpinRite
2. SpinRite & WinRAR
3. SiSoft Sandra & Nero
4. SiSoft Sandra & WinRAR
Which describes a way to clear the CMOS settings in a computer that will not boot?
1. Remove the CMOS battery.
2. Reseat the BIOS chip on the motherboard.
3. Format the hard drive.
4. Reseat the CMOS chip on the motherboard.
What should a technician do after solving a problem?
1. document the solution
2. implement the solution
3. think about the solution
4. discuss the solution
What will be the result if the voltage is not set correctly for the CPU?
1. The CPU can be damaged.
2. The computer will give one long beep and two short beeps during the boot process.
3. The CPU will operate normally.
4. An error message will be displayed to change the settings for the CPU.
Which solution helps maintain the proper airflow for computer systems?
1. The air vents in the computer case and power supply should be kept free of dirt and dust.
2. The computer case should be removed as much as possible to allow for extra airflow.
3. The computer should only be operated in temperatures between 50 and 70 degrees.
4. The computer case should have heat sinks in the back for proper airflow and temperature control.
What is the result of an electrical source being placed too close to a data transmission cable?
1. Interference from the electrical source can corrupt the data being transmitted from the cable.
2. The cable will operate normally.
3. Interference from the cable will cause problems in the flow of electricity to the appliance.
4. The data from the cable will be sent correctly, but it will take longer to transmit.
Which would be considered a field replaceable unit (FRU)?
1. sound card
2. integrated parallel port on the motherboard
3. controller chip on the motherboard
4. battery soldered to the motherboard
A technician is installing two hard drives on a single IDE cable and wants to use the cable select (CSEL) option of master/slave determination. Which information should the technician consider when using CSEL?
1. Master/slave designation is determined by the drive position on the EIDE cable.
2. Jumper settings on both hard drives must be set to slave.
3. Jumper settings on both hard drives must be set to master.
4. The use of cable select is primarily designed for SCSI applications.
What is the standard resolution for VGA?
1. 640x480
2. 800x600
3. 1024x768
4. 640x256
Which describes the video port on the back of a computer?
1. DB-15 female port
2. DB-25 female port
3. DB-15 male port
4. DB-25 male port
What is the first step in the troubleshooting process?
1. Identify the problem.
2. Develop a solution.
3. Gather information.
4. Implement the solution.
Which component, if removed from the motherboard, will cause the CMOS to be cleared?
1. battery
2. daughter board
3. DIP switch
4. power supply connector
Which technique may be used to upgrade the BIOS on most current motherboards?
1. flashing the BIOS chip
2. replacing the BIOS chip
3. removing the CMOS battery
4. setting the upgrade jumper
When should the BIOS be upgraded?
1. A new device that is not currently supported has been added to a computer.
2. The hard drive in a computer has crashed and must be reformatted.
3. The CMOS settings for a computer have been corrupted and must be reset.
4. DIMMs must be installed on a motherboard that supports only SIMMs.
What is a convenient troubleshooting and diagnostic tool to use when dealing with printer problems?
1. printing a self test page
2. multimeter to verify power
3. control panel to verify drivers
4. compressed air to remove dust
A computer technician is working for a medium sized school district. Which step in the troubleshooting process is important to help avoid repeating repair processes that were performed previously?
1. documentation of the problem and its solution
2. identification of the problem
3. implementation of the solution
4. gathering of information
Which two common reasons cause the most frequent hardware conflicts with the installation of Windows?
1. insufficient RAM & incompatible device driver
2. incompatible device driver & low-performance processor
3. insufficient RAM & incompatible transmission media
4. insufficient RAM & low-performance processor
Which problem should be considered first when error messages or beep-coded error signals occur after the BIOS has passed successfully?
1. software
2. hard disk
3. RAM
4. ROM
Which two types of files are critical to Windows operating systems?
1. DLL & .VXD
2. .VXD & EXF
3. DLL & DRV
4. DLL & EXF
What is the best primary source for gathering information about a computer problem?
1. users
2. previous documentation
3. application and component manuals
4. manufacturer website
Which three tasks are recommended for gathering information from users who report a problem in a Windows environment?
1. determine what the users were doing when they began to experience the problem, identify the application being used at the time of the problem & establish whether the users were installing or uninstalling hardware or software
2. determine what the users were doing when they began to experience the problem, identify the application being used at the time of the problem & verify how many users were connected at that time
3. determine what the users were doing when they began to experience the problem, establish whether the users were installing or uninstalling hardware or software & verify how many users were connected at that time
4. dentify the application being used at the time of the problem, establish whether the users were installing or uninstalling hardware or software & verify how many users were connected at that time
Which Windows utility allows an administrator to set up different security restrictions for different users?
1. System Policy Editor
2. Registry Editor
3. System Configuration Editor
4. Group Policy Editor
During the text mode setup portion of a Windows XP installation, which key should be pressed to allow installation of third party drivers?
1. F6
2. Esc
3. F5
4. F8
The IT manager performs a full backup on Monday and differential backups on Tuesday, Wednesday, and Thursday. On Friday morning, the server crashes and all of the data must be restored. In which sequence should the backup tapes be restored?
1. the full backup tape from Monday, and then the differential tape from Thursday
2. the full backup tape from Monday, and then differential tapes from Thursday, Wednesday, and Tuesday
3. the differential tape from Thursday, and then the full backup tape from Monday
4. only the differential tape from Thursday
Which DOS file is automatically hidden to protect it from accidental deletion?
1. IO.SYS
2. COMMAND.COM
3. AUTOEXEC.BAT
4. CONFIG.SYS
Which program is used to access .CAB files from the Windows 98 CD?
1. EXTRACT.EXE
2. EXPAND.EXE
3. COPY.COM
4. UNZIP.COM
What occurs when an application attempts to access an unallocated memory location?
1. General Protection Fault
2. Out of Memory Warning
3. Location Fault
4. Memory Fault
Which error message will most likely occur when there is an issue with the hard drive or master boot record?
1. no operating system found
2. corrupted system disk
3. illegal operation
4. hard drive error found
Which Windows startup mode allows users to fix a problem that is preventing Windows from booting normally?
1. Safe Mode
2. Normal Mode
3. Boot Mode
4. DOS Mode
A user keeps getting the error message "Cannot Log Onto Network - NIC Not Functioning". Which two commands can determine whether the NIC is bad?
1. ping 127.0.0.1 & ping localhost
2. ping localhost & ping host
3. ping 127.0.0.1 & ping test 127.0.0.1
4. ping 127.0.0.1 & ping host
Which two factors determine the best backup method to use with Windows?
1. amount of data & type of data
2. type of data & backup rate
3. amount of data & type of users
4. amount of data & backup rate
Which three options are available for the Windows XP Backup Utility Advanced Mode?
1. Backup Wizard, Restore Wizard & Automated System Recovery Wizard
2. Backup Wizard, Restore Wizard & Automated System Backup Wizard
3. Backup Wizard, Automated System Recovery Wizard & Automated System Backup Wizard
4. Backup Wizard, Automated System Backup Wizard & Automated System Recovery Wizard
What is a characteristic of the incremental backup procedure?
1. This type of backup scheme has the smallest impact on the network resources.
2. It only requires one tape to restore data.
3. All files are stored to tape and the archive bit is unaffected.
4. The files that were backed up on previous days are stored again, which requires extra network bandwidth
Which Windows utility is used to modify .INI files, as well as CONFIG.SYS and AUTOEXEC.BAT?
1. Sysedit
2. Poledit
3. Winconfig
4. Winedit
Which Windows element is used to view the hardware in a graphical interface, manage that hardware, and troubleshoot the system?
1. Device Manager
2. Administrative Tools
3. Control Panel
4. Troubleshooting manager
Which command can display information about packet traffic on the configured network interfaces?
1. netstat
2. ipconfig
3. ping
4. winipcfg
Which course of action should be taken first when it seems to take longer to access files stored on a hard drive?
1. run Defrag on the drive
2. reformat the drive
3. run Fdisk on the drive
4. install more RAM
Which three are valid registry subtrees in Windows XP?
1. HKEY_CURRENT_USER, HKEY_CURRENT_CONFIG & HKEY_LOCAL_MACHINE
2. HKEY_CURRENT_USER, HKEY_CURRENT_CONFIG & HKEY_ALL_USERS
3. HKEY_CURRENT_CONFIG, HKEY_LOCAL_MACHINE & HKEY_ALL_USERS
4. HKEY_CURRENT_USER, HKEY_LOCAL_MACHINE & HKEY_ALL_USERS

IT Essentials & PC Support (Part 2)

Test (Part 2)