5) EXPEDIA USES AUTOMATED RESPONSES IN A WAY TO LIE CUSTOMERS
EXPEDIA send an automated response (actually nobody read my e-mail or they ignored me) to make you believe they are taking care of you.
BUT LOOK AT THIS:
I had sent the same message twice to EXPEDIA's web based e-mail address and here are their automated response:
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Dear Mr. XXXXX,
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Expedia Customer, Thank you for contacting us about your refund request. We apologize for the delay in regards to your case. As per your email, I was able to verify that the appropriate department is investigating your case; we will be contacting you as soon as a resolution is met. We appreciate your patience regarding this matter. If you have further questions regarding this issue, feel free to reply to this e-mail or contact Expedia customer services at 1-800-397-3342 and reference case ID 21826350. You can also visit the Expedia.com "Customer Support" page (http://www.expedia.com/daily/service/default.asp) for more customer service information. Thank you for choosing Expedia.com. Dorian Expedia.com Customer Support Team -----Original Message----- From: XXXXX Sent: 3/22/2006 1:24:35 PM To: [email protected] Subject: Expedia Promise questions or comments - Case ID: [REQ:24817927] |
After this automated responses I never received any other messages
THIS IS A PROOF THAT EXPEDIA GENERATES AUTOMATED RESPONSE TO MAKE CUSTOMERS BELIEVE THEY ARE TAKING CARE OF YOUR CASE.