4) How EXPEDIA selective ignore customers complaints
I sent to different addresses complaining about my case. None of these emails were answered because I was either complaining or asking for information.
This is a partial list of e-mails EXPEDIA never responded
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To: Expedia
Travel Support <[email protected]>
Date: Feb 14, 2006 10:41 AM
Subject: Re: Airline Issue - Case ID: [REQ:21826350]
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To: Expedia
Travel Support <[email protected]>
Date: Feb 21, 2006 1:40 PM
Subject: Re: Airline Issue - Case ID: [REQ:21826350]
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To: Expedia
Travel Support <[email protected]>
Date: Feb 22, 2006 4:06 AM
Subject: Re: Airline Issue - Case ID: [REQ:21826350]
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To: Expedia
Travel Support <[email protected]>
Date: Feb 22, 2006 8:10 AM
Subject: Re: Airline Issue - Case ID: [REQ:21826350]
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To: Expedia
Travel Support <[email protected]>
Date: Feb 22, 2006 1:27 PM
Subject: Re: Airline Issue - Case ID: [REQ:21826350]
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To: Expedia
Travel Support <[email protected]>
Date: Feb 24, 2006 11:59 AM
Subject: Re: Airline Issue - Case ID: [REQ:21826350]
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To: Expedia
Travel Support <[email protected]>
Date: Feb 25, 2006 7:19 AM
Subject: Re: Airline Issue - Case ID: [REQ:21826350]
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To: Expedia
Travel Support <[email protected]>
Date: Feb 25, 2006 9:23 AM
Subject: Re: Airline Issue - Case ID: [REQ:21826350]
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To: Expedia
Travel Support <[email protected]>
Date: Feb 25, 2006 9:44 AM
Subject: Re: Airline Issue - Case ID: [REQ:21826350]
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To: Expedia
Travel Support <[email protected]>
Date: Mar 2, 2006 2:31 PM
Subject: Re: Airline Issue - Case ID: [REQ:21826350]
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I had sent many other messages from different e-mail addresses and to other EXPEDIA e-mail addresses but EXPEDIA is ignoring my e-mails. I was always polite. See for example one of the messages I sent to them asking for documentation:
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“I talk to one of your supervisors (She identified herself as "Barbara") on 03-01 asking for documentation probing that EXPEDIA deliver the information to KLM and asking why EXPEDIA ignore my e-mails. She told me that XXXX would call me on thursday (03-02). Today, Thursday 03-02 at 20:30 pm I had not received any phone call from EXPEDIA. Once again EXPEDIA lied to me.
Please give me the information I'm requesting or tell me why you are denying me that and why are you ignoring the calls and e-mails of one of your customers.” |
This is another example:
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THis message is
regarding case ID: [REQ:21826350]. |
In summary:
EXPEDIA WILL IGNORE YOU WHEN YOU COMPLAIN AND KEEP YOUR MONEY.