1) How EXPEDIA lies to customers

This page is to provide documentation (by reproducing part e-mail messages I receive from EXPEDIA) to show how EXPEDIA lie to customers in order to steal your money. I will send several messages. This is the first one of a serie. All messages are also sent to different EXPEDIA’s e-mail addresses ([email protected], [email protected], [email protected], [email protected]) asking them to tell me if they think the information I’m putting here is wrong. 

My case is regarding two tickets I bought from EXPEDIA (see detail here: http://www.my3cents.com/showReview.cgi?id=12466)

EXPEDIA never deliver one of them in a timely manner, but they advised me to make the first trip because they would take care of the second trip buy contact KLM (Royal ROYAL DUTCH AIRLINES) in Europe in order to make possible my second trip. However, when I was in Europe, KLM was never contacted. I send an e-mail to EXPEDIA but they never answer my e-mail. I talk by phone but they couldn’t fix the problem. So, I was abandoned by EXPEDIA in Europe.

 Below are partial transcrips of late e-mail from expedia and KLM showing how EXPEDIA lies to customers.

“An e-mail was received from you on October 4 requesting information to be sent to KLM. Our agent released the record to KLM and sent an e-mail confirming this information.”

This was the e-mail EXPEDIA claim they sent to me:

 Dear XXXXXX,

I have released the information over to the airline. If you contact them now, they should have all they need to issue you another ticket.

If you have further questions, feel free to reply to this e-mail or contact Expedia customer services at 1-800-397-3342 and reference case ID 21791114. You can also visit the Expedia.com "Customer Support" page (<http://www.expedia.com/daily/service/default.asp>) for more customer service information.

Thank you for choosing Expedia.com.
Melonie
Expedia.com Customer Support Team

 HOWEVER I NEVER RECEIVED THIS E-MAIL. MOREOVER, WHEN I CONTACTED KLM (The airline) one of their agents sent me this E-MAIL:

 

Dear Mr. XXXXX,

We thank you for your emails regarding your journey with KLM and we apologize for any inconvenience caused.

First we would like to apologize for the late replay due to the wait of the historical search
regarding your case.

We can inform you that on the 3rd of October 2005 KLM contacted your travel agent (EXPEDIA) (to insert all applicable information to your booking number to be able to issue a new ticket. KLM also adviced that a fee of EUR 65.00 would be charged.

According to our historical search we can not see any response back from your travel agent (“EXPEDIA”). We  advice you to take your claim to your travel agent (“EXPEDIA”) and they are welcome to contact us.

We sincerely hope that your experiences will not deter you from flying with our company in the
future.

Yours sincerely,

KLM ROYAL DUTCH AIRLINES

(KLM agent)
Customer Care
North Europe

 

This is a proof that EXPEDIA did not gave the information to KLM, in other word they charged my credit card for a trip that I never had a chance to take.

 Until now, EXPEDIA did not want to accept their responsibility.

My credit card reimbursed me part me part of the money, but EXPEDIA still took part in a fraudulent way.

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