HONG KONG TOTAL QUALITY FORUM 
Promoting quality initiatives among the Hong Kong
community through sharing of success stories

Conflict Management
Beatrice Hung
 Presentation in Chinese

Tuesday, 5 October 2004, 6:30PM - 8:00PM
VENUE: 6th Floor Purple Zone, Room P6300, CityU Academic Building, 
Tat Chee Avenue, Kowloon Tong 
Who: 
Miss Beatrice Hung B.Soc.Sc. (Hon), M.Phil., M.H.K.Ps.S., HKMCCM is a Registered Psychologist and an Accredited Mediator. She has taught Medical Psychology at the Faculty of Medicine, University of Hong Kong before she joined The Centre of Asian Studies, HKU as a Research Fellow in 1987. She has been Honorary Lecturer of the Department of Psychiatry, Queen Mary Hospital until 1991. She is now in private practice.

Miss Hung specializes in the areas of Mediation and Conflict Management. She was the Council Member of the Hong Kong Mediation Centre in 2003, and was responsible for the training and accreditation of Community Mediators in Hong Kong. She has provided training to various government departments, voluntary organizations and corporations.

What: 
Conflict is an integral part of our daily living. Is Conflict undesirable? Yes, conflict causes tension and distress. Yet evidence shows that if properly managed, conflict does provide an opportunity to improve communication, promote mutual understandings and enhance relationships. An early detection and resolution of conflict helps to manage problems before they become uncontrollable. 

This talk gives an introduction to the topic of Conflict Management. It gives answers to those basic questions such as: What are the causes of conflict? How can they be resolved? What approaches can be adopted to manage conflict? What are the techniques involved? In particular, the audience will have a chance to examine their own blind spots in conflict management. This awareness helps the audience to realize the role they play in the evolution of conflict, so that they may manage their daily conflict more effectively and efficiently.

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