Welcome to Soundtec.com
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Training Outlines |
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Virtual Switch provides free training for all Platform Partners. This intensive training will focus on giving you the fundamentals of running your own switch and how to position your products strategically in the marketplace. We will extend to you our years of experience and special skills in running a prepaid platform. |
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| Virtual Switch Training Outline | |
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| a. URL b. Login/Password |
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| II. SWITCH MAIN MENU | |
| a. Support i. Call Details - CDR (Call Detail Record) ii. Customer Service - View CDR and apply Recharges b. Pins i. Pin Edit/Update - Add ANI and make changes for one pin at a time c. Rating i. Rate Plan Config - Setup for fees and Maintenance fee ii. Retail Rating - Build rate tables and add fees. iii. Distributor Rating - see an average of cost per region d. Reports i. Maintenance Fee Report ii. Pin Balance Summary iii. Pin Liability iv. Pin Recharges v. Pin Usage Detail vi. Profitability Report |
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| III. REQUESTS | |
| a. New Program Setup b. Batch Activation / Batch Deactivation c. Batch Modification d. DNIS Modification, Including AOS & Custom Prompts e. Program Import / DNIS Resporg f. Local Access Setup g. International Access - G269 / ITFS Set-up h. POSA / Recharge Setup i. Custom Domain Setup j. Customer Service Setup k. VSO Tandem Carrier Setup |
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| IV. MASTER DISTRIBUTOR | |
| a. Master Distributor Account i. Master Distributor Rating ii. Distributor Rating iii. Setting Up Sub-Accounts iv. Customer Hierarchy |
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| V. EXTRAS | |
| a. Escalation Information Sheet b. Summary: Virtual Switch Customer Invoice |
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