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Promotional Phone Cards F & Q

Here are some commonly asked questions about the nature and use of Promotional AT&T Phone cards. If you have a question that's not answered here, just give us a call any time at 1 800 448-3127.
What are Promotional AT&T Phone Cards?

Promotional AT&T Phone Cards are prepaid phone cards for your business to give away to employees, customers and prospects. The recipients of these cards will get calling minutes in advance, and have them at their disposal whenever they want to make a call. Then they just call the 800 number on the back of the card, enter the personal identification number they are given with the card, and dial the number they want to call. It's easy and convenient.
What is the Virtual AT&T Phone Card?

The Virtual AT&T Phone Card works just like a regular phone card, but it is delivered online. It's active immediately, so recipients can start calling right away.
How do I order promotional phone cards?

You can place your order right here on this site or give us a call at 1 800 448-3127.

  1. Just choose the type of card you want for your promotion:
  2. Select your denomination (number of minutes per card).
  3. Choose your customization options.
  4. Choose the quantity of cards you need.

If you order online, a Promotional AT&T Phone Card service representative will then give you a call to confirm your order.
Where can I get production specs for customized cards?

View or download full production specifications.
Is there a minimum number of cards I need to order?

There is a minimum order of 5000 cards for Build-Your-Own, 1000 for Pick-a-Picture, 250 for Ready-to-Go and a minimum of 10,000 for Virtual Cards.

About  using the AT&A Promotional Phone Card

Can you use the AT&T Phone Card to make a 500, 700, 800, 855, 877, 888 or 900 # call?

No.
Can you use the AT&T Phone Card to make a call to Directory Service/Information?

Yes, you can make calls to 555 numbers for information.
Can you get credit for time deducted from the card if the call does not go through?

An AT&T Customer Service Representative will need to check the Promotional AT&T Phone Card number. They will then be able to replenish the Promotional AT&T Phone Card with the number of minutes that were mistakenly deducted. Call 1 800-368-5500 to reach a Customer Service Representative any time.
When can the card be used?

Make calls 24 hours a day, 7 days a week.
Do you have customer service assistance in languages other than English?

Customer service assistance is also available in Spanish.
Do you have to have access to a touchtone phone to use the Promotional Phone Card?

No. The card can be used from both rotary and touch tone phones.

 

1. What is a prepaid phone card?

It is a card you purchase in advance for a specific amount of time to call domestic or international. As telephone calls are made, the amount of minutes is automatically deducted from the phone card.

2. What is the advantage in using a phone card?

The main advantage in using a phone card, is that you can save a lot of money. For example: whenever you are traveling, instead of using the regular telephone from a hotel room, by using a phone card, you can have up to 70% in saving. In addition, it helps to protect your privacy, on your phone calls at work place, or in your own home, because phone cards do not have billing records

3. What makes www.callingcard411.Com different from others?

We created www.callingcard411.Com to provide you the first and the best solution for your telecommunication needs. We will be your one-stop shopping center, information center, and storage center for your prepaid phone cards. Here, you find the most complete selections of fine products and buy them within seconds after your payment.

4. How can I receive my phone card PIN?

There are 3 different ways you could receive your pin after payment. When you press the payment button to charge your credit or debit card, it could take up to 1 minute to get an authorization from our credit card processor. As soon as your transaction is authorized, the phone card pin will appear within 2 seconds. Please print a copy for your record. An email copy of the pin is sent to your email address on file automatically.

5. What if I forget my PIN#?

Send us a message by [email protected] with your name, your e-mail address, purchase date and time, credit card number. We will resent your PIN# along with instruction if your information matches our record. You make every reasonable effort to safeguard your personal information, Instant Pin Code/Phone Card PIN from unauthorized use. www.callingcard411.Com is not responsible for lost or stolen PIN.

6. What is www.callingcard411.Com Safe Shopping Guarantee?

www.callingcard411.Com guarantee that every transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your credit card as a result of shopping at www.callingcard411.Com
We employ the commercially available 128-bit encryption technology to ensure that all of your personal information, including your credit card numbers, is communicated to our credit card processor in a secured mode.

7. How long can I keep using my Instant Pin Code/Phone Card?

You can keep using your Instant Pin Code/Phone Card within the period specified by each Pin Code/Phone Card (provided in your instruction) or until you have used all your money for the Pin Code/Phone Card , which ever comes first. For expiration date of your Instant Pin Code/Phone Card, please check detail information in the instruction sent to you or on the Phone Card. Usually, expiration date varies from one month to half year since your purchase date or with time expire after first used.

8. Can I use payphone to make a call with my instantly PIN?

It always has various surcharges if you are using payphone, hotel phone, campus phone or some of office phone to make a call.

9. Can I call from or to cell phone?

In Generally, Instant Pin Code/Phone Cards are not designed to use on cell phone, especially for international call. However, it depends on individual manufacturer or carrier. Some manufacturer or carrier may allow you to use for cell phone with much high rate. Some of them simply just don't. If you must use cell phone with Instant Pin Code/Phone Card Please verify with the customer service to make sure with everything before you use it.

10. I am living in offshore states, i.e., Alaska, Hawaii etc. Can I use your Instant Pin Code/Phone Card?

On most of the Instant Pin Code/Phone Cards you could. But some of our Instant Pin Code/Phone Card have no services in offshore states. However, the rate info may not apply to those states or areas. For customers who live in those areas, please be careful on the instruction of Instant Pin Code/Phone Card. The best way is to verify with the customer service 1800#s listed in our website or the information of Instant Pin Code/Phone Card and make sure it works for you and the rate is what you expect before purchase.

11. What if I lost my minutes?

All phone cards have possibility to lost minutes. If you found out there is minutes lost, please email us with detail description, and we will solve your problem ASAP.

12. What fee I canˇ¦t get credit?

For some of connection fee, service charge, payphone surcharge, or other fee that all canˇ¦t get credit.

13. What are a connection fee & a monthly (or weekly) service fee?

Connection fee - For some of our low rate phone cards, there is a connection fee associated with them. For every call you make, a connection fee is charged against your phone card. These kinds of phone cards are best suitable for people whose calls last more than an hour. The major disadvantage of a connection fee is that if the phone system is busy and your call is disconnected, you may have to pay for another connection fee to complete your calls. Not all phone card companies would like to refund such a connection fee since it is very hard to determine if the disconnection is caused by their system. So, a word of caution if you have to use a phone card with a connection fee.
A monthly (or weekly) service fee - One way for a phone card company to lower their calling rate is to increase the call volume. Therefore, a monthly or weekly service fee is applied to encourage you to use up the phone card as soon as possible. Such service fees are applied after completion of your first call.

14. What is a 2-minute rounding?

Typically, your phone card usage are measured in seconds. However, when your calls are completed, the duration is rounded to the second minute. This is sometime called 2-minute rounding or 2-minute increment. If one of your calls last less than a minute, your phone card will be charges with 2 minutes. Again, if your calls are very long, the 2-minute rounding has little impact on your pocket book at all. So, please select your phone cards wisely.

15. What is return policy?

Once the card number and the pin are issued to you, in general, there would be no refunds. Unless with investigation and approval of www.callingcard411.Com on defected pin. We will exchange another phoencard fro you only.

16. How do I purchase an instant phone cards?

After you find the best phone card, you then need to click on the small phone card picture to find out more details about how to use the phone card to get the most out of it.
Insert your email address and password
Insert your credit card info and relate info, then, click on the Submit
Finish all the process as above, your will receive a confirmation mail.

Q: Are all companies' phone cards the same?

A: No, Phone cards & services vary widely from company to company. When shopping for phone cards, be sure to consider the following:

Q: How long does it take to create and ship the cards?

A: The full duration to make the cards is dependent upon getting artwork finalized. Once the artwork has been finalized, a hard proof of the card/artwork is sent to you for your final approval. After we receive your final approval, the cards can be made & shipped to you within 5-7 days.

Q: Can they be made quicker than 5-7 days?

A: Yes, for an additional fee of $100, the cards can be made & shipped in 3-4 days from the date of final artwork approval.

Q: Who does the artwork?

A: Triton can either use (1) your completed artwork image based on Triton's art specifications; (2) your images that Triton then selectively arranges on a card; (3) our images & design based on your ideas.

Q: How is the customized message recorded?

A: You have a choice: (1) recording the message yourself by calling into our 800 number and recording the message much like you would record your message on a voice mail system; (2) providing written text for Triton to record and indicate what type of voice (male/female) you prefer; (3) providing written text for Triton to record with additional music/sound effects in the background such as Christmas music.

Q: What do you mean by a customized menu-tree or IVR platform?

A: Triton can create a series of interactive voice prompts such that the card user hears: "Push 1 for ________; push 2 for _________; etc., etc. The menu-tree can be as simple or as creative (with multi-submenus) as you choose. Each of these menu selections can then give the caller different options such as another customized greeting; completing an on-line survey; being connected automatically to one of your companyâs departments; receiving updated technical information; receiving daily information, etc., etc.

Q: Are there any surcharges imposed on using the card?

A: The only surcharge is when the caller originates a phone call from a pay-telephone. The surcharge is 2 units or minutes of time.

Q: Why is there a surcharge of any type?

A: The FCC imposes a tariff for any phone call originating from a pay telephone.

Q: I have been cautioned about other surcharges when using pre-paid phone cards?

A: Yes, you should inquire as to what the surcharges on a pre-paid phone card prior to purchasing it. There are some companies that charge for (1) connecting the call, regardless of the call going through; (2) weekly maintenance surcharge once the card is activated; (3) excessive pay-telephone orgination fee; and others. Triton only has a pay-telephone origination surcharge.

Would you like virtual or plastic??/sup>

AT&T PrePaid Phone Cards come in two forms — virtual and plastic. And both offer compelling advantages. The traditional plastic card is mailed to you. It slides into your wallet, keeping the toll free number and your PIN close at hand wherever you go. The Virtual AT&T PrePaid Phone Card works just like a regular phone card, but the PIN and toll free access number are delivered online in real time through this Web site. It's active immediately, so you can start calling right away.

?/sup>All orders are subject to verification which may take up to two hours to process.
Flat rates* mean no surprises

Great rates. They're important to you. And with AT&T PrePaid Phone Cards you enjoy flat rates per minute. That means the minutes you buy are the minutes you get. There are no hidden surcharges and no monthly fees. No matter where you're calling to in the domestic U.S., you'll enjoy our low flat rates per minute, whenever you call.

60 minute card rate = $0.216 / U.S. minute
100 minute card rate = $0.19 / U.S. minute
300 minute card rate = $0.166 / U.S. minute

In order to comply with state and local regulations, AT&T is now required to collect sales tax on AT&T Pre-Paid Phone Card purchases and recharges. Upon purchase, your total transaction amount will include the appropriate tax and be itemized for your review.

*There will be a surcharge of 2 units for calls made from pay phones. International flat rates are higher than U.S. domestic flat rates, differ according to destination called and are subject to change. See complete terms and conditions below.
The denomination to suit you

However many minutes you need, there's an AT&T PrePaid Phone Card denomination for you.

60 Minutes — 100 Minutes — 300 Minutes

And you can refill your card with more minutes when you've used them up. Just call Customer Service at 1 800 361-4470 to add minutes to your card. When you do, you'll keep the same PIN, and that's one less number to remember.
AT&T PrePaid Phone Card Terms and Conditions Notice Agreement

By using this Card, you consent to the Card Terms and Conditions below and to the applicable provisions of the AT&T Consumer Services Agreement, including AT&T Service Guides for prepaid cards, which you may access at www.att.com/serviceguide/home or by calling customer service at 1 800 361-4470:

  1. AT&T PrePaid Phone Cards ("Cards") can be used to place the following types of calls:(1) Domestic interstate and intrastate-interLATA calls within the U.S.; (2) Domestic intrastate-intraLATA calls where AT&T is authorized to carry such calls; (3) Outbound international calls from the U.S. to over 200 locations around the world; and (4) Inbound international calls to the U.S. and from country to country outside the U.S. from select countries with the use of the AT&T Direct Service. Call Customer Service for complete rates and available countries before you leave the U.S. Cards cannot be used to place 500, 700, 800, 888, 877, 866, 855, 900, or 976 number service calls; or to place certain operator-assisted calls such as third-party-billed and collect calls. Rates for directory assistance calls to 555 numbers are higher than for other domestic calls.
  2. You should make every reasonable effort to safeguard your Card and PIN number from unauthorized use. You will be responsible for lost or stolen Cards.
  3. AT&T makes no warranty, express or implied, regarding the condition(s) or fitness of the services offered for any particular use or purpose. As permitted by law, the liability of AT&T shall be limited to direct damages for any personal or property injury, and for all other claims to an amount equal to the charge for the affected service(s). IN NO EVENT WILL AT&T, ITS EMPLOYEES, AGENTS OR ANY COOPERATING SERVICE PROVIDER(S) BE LIABLE FOR ANY PUNITIVE, SPECIAL, INDIRECT, RELIANCE, INCIDENTAL OR CONSEQUENTIAL DAMAGES.
  4. The following dispute resolution provisions apply to all disputes arising hereunder: The arbitration process established by this section is governed solely by the Federal Arbitration Act, 9 U.S. C. Sec. 1-16. Except for disputes taken to small claims court, all disputes (whether based in contract, tort, statute, fraud, misrepresentation or any other legal or equitable theory) arising out of or relating to the prepaid Card must be resolved by binding arbitration by one arbitrator under the Consumer Arbitration Rules ("CARs") of the American Arbitration Assn. ("AAA") for claims of $10,000 or less or the AAA's Commercial Arbitration Rules for disputes in excess of $10,000, as modified by this Agreement. No other dispute or dispute of a 3rd party may be joined in the arbitration. YOUR DISPUTE MAY NOT BE MADE PART OF A CLASS ACTION SUIT. Information about the arbitration process, fees and expenses, and the AAA's CARs are available from the AAA at www.adr.org or from AT&T at www.att.com/serviceguide/home. You must pay the applicable AAA filing fee when you request arbitration by the AAA. The AAA's filing fee and its arbitration expenses will be divided equally between you and us except for claims less than $1000, for which you must only pay a filing fee of $20. Unless inconsistent with applicable law, each party will pay its own expenses to participate in the arbitration.
  5. If AT&T reasonably suspects fraudulent use of this Card, it may be suspended or terminated without notice. Cards are not returnable or exchangeable. Calls are rounded up to the next full minute.
  6. If your Card is rechargeable, minutes added to your Card may have different rates, which are available by calling Customer Service. Maximum equivalent of 900 U.S. minutes or $225 U.S. dollars can reside on a Card at any given time. Recharge rates and minute restrictions are subject to change without notice. Recharge minutes are not refundable.
  7. Service provided by AT&T Corp. Service in Alaska provided by AT&T Alascom.
  8. There will be a surcharge on all calls made from pay phones. International flat rates are higher than US domestic flat rates, differ according to destination called and are subject to change. Surcharges are subject to change without notice in AT&T's sole discretion. Call Customer Service for specific surcharge information, international rates and available countries.


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