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A+  OS TECHNOLOGIES  (220-222)

1. What happens to files deleted from the Recycle Bin?
A. Clusters are flushed.
B. The files are moved to C:\Windows\Temp.
C. Sectors of hard drive are blanked/erased.*
D. Associated entries in the FAT are removed.

2. Windows 2000 has been installed and no changes have been made to existing files and folders. By default, which of these extensions will be displayed in Windows Explorer? (choose three)
A. INI *
B. INF *
C. BIN
D. DLL*
E. COM

3. Which GUI text editors can be used to edit the WIN.INI and AUTOEXEC.BAT? (choose two)
A. SYSPAD
B. NOTEPAD*
C. SYSEDIT *
D. REGEDIT
E. REGEDT32

4. Scan disk checks and fixes ______. (choose two)
A. Tape dives.
B. Hard drives.*
C. Floppy drives.*
D. CD ROM drives.
E. DVD ROM drives.

5. Where is the DIR command located?
A. C:/WINDOWS
B. COMMAND.COM*
C. C:/WINDOWS/SYSTEM
D. C:/WINDOWS/COMMAND

6. Which Windows 2000 tools clean up old temporary Internet files? (choose three)
A. Disk Cleanup Wizard.*
B. Temporary File Manager.
C. Internet Connection Wizard.
D. Control Panel, Internet Options.*
E. Internet Explorer, Tools, Internet Options.*

7. Which command allows you to view or edit configuration files?
A. SYSEDIT *
B. REGEDIT
C. CFGEDIT
D. AUTOEDIT

8. What two utilities are best for editing the Windows 95 registry?
A. Edit
B. Regedit *
C. Regedt32*
D. Device Manager
E. Control Panel applets

9. Which backup method is quickest and requires the least amount of backup storage space?
A. Daily
B. Normal
C. Differential
D. Incremental*

10. How is the disk defragmenter utility started in Windows 9x? (choose two)
A. Start, Programs, Defragmenter.
B. Right click on drive, click Disk Defragmenter.
C. Right click on drive, Properties, Tools, and Disk Defragmenter.*
D. Start, Programs, Accessories, System Tools, Disk Defragmenter. E. Start, Settings, Control Panel, System, Device Manager, Disk Defragmenter. *

11. Which file gets executed in Windows 95 when a user chooses to shut down and restart in DOS mode?
A. COMMAND.COM
B. CONFIG.SYS
C. DOSSTART.BAT *
D. AUTOEXEC.BAT

12. What information is monitored by the Windows 95 application, System Monitor?
A. Anti-virus applications.
B. Virtual memory. *
C. Interrupt settings.
D. Hardware compatibility protocol.
E. Network clients and server information.*

13. Where are processes and background applications loaded? (choose two)
A. IO.SYS
B. WIN.INI *
C. Registry *
D. BOOT.ini

14. Which of these volume types are supported by Windows 2000? (choose three)
A. Parity
B. Raid-5 *
C. Spanned*
D. Mirrored *
E. Switched

15. Which of the following file systems are supported by Windows 2000? (choose three)
A. NFS
B. FSN
C. NTFS *
D. HPFS
E. CDFS *
F. FAT32*

16. You backup files on your NTFS partition using the Windows 2000 Backup utility. These files are then restored to a FAT32 partition. Which of the following file properties are retained? (choose two)
A. Encryption.
B. Permission.
C. Compressions.
D. File attributes.*
E. Long file names.*

17. Which file determines the multiboot configuration of Windows 9x?
A. IO.SYS
B. SYSTEM.INI
C. MSDOS.SYS *
D. CONFIG.SYS

18. Which key strokes switch a user between simultaneously running applications in Windows?
A. <FN>+<TAB>
B. <ALT>+<TAB>*
C. <CTRL>+<TAB>
D. <SHIFT>+<TAB>

19. What type of file is the Windows 9x registry?
A. Flat text file.
B. Relational database.
C. Hierarchical database.*
D. Spread sheet template.

20. Which of these statements would be found in the autoexec.bat file?
A. FILES=40
B. PATH=C:X; *
C. DOS=HIGH,UMB
D. DEVICE=HIMEM.SYS

21. What is the proper command to install the Windows 2000 Recovery Console as a start up option if the CD Rom is Drive E?
A. E:\i386\SETUP.EXE\CONSOLE
B. E:\i386\CONSOLE.EXE\INSTALL
C. E:\i386\WINNT32.EXE\CMDCONS*
D. E:\i386\WIN2000.EXE\RECOVERY

22. Converting a disk partition to FAT 32 with Drive Converter provides which of the following advantages over FAT16? (choose three)
A. Programs load faster. *
B. Fewer resources required.
C. Greater file security allowed.
D. Drive mappings are more reliable.*
E. Increase storage efficiencies. *

23. In which order do the following items boot?
A. POST, BIOS, GUI, MBR.
B. BOOT SECTOR, POST, MBR, GUI.
C. MBR, POST, BOOT SECTOR, GUI.
D. POST, BIOS, BOOT SECTOR, GUI*.

24. Which tasks should be performed before installing or upgrading software? (choose three)
A. Copy IO.SYS.
B. Backup .INI files. *
C. Copy BOOTSEC.DOS.
D. Confirm OS compatibility.*
E. Determine minimum memory required.*

25. What two GUI paths can be taken to rename a shared network printer (from within Windows 9x)
A. My Computer, Printers.*
B. Start, Settings, Printers.*
C. Start, Accessories, System Utilities, Printers.
D. Start, Programs, Accessories, System Tools, Printer Setup.
E. My Computer, Control Panel, System, Device Manager, Ports, Printers.

26.Which one is not found on autoexec.bat?
A) c:\path*
B) buffer
C) file=
D) device=

27. If you delete a file, it goes to recycle bin and if you delete from recycle bin, what happens with the file?
A) Entry to FAT is removed*
B) Sector in the Hard Drive is erased or wiped out
C) The file is being moved by the computer to temporary
D) The associated file being remove from the drive
E) File is restored

28. A Windows 98 computer is having display-related problems. You need to adjust the graphics hardware acceleration so that you can troubleshoot the problem. From which location can you do this?
A. Control Panel, System, Performance, Graphics*
B. Control Panel, System, Display Settings, Graphics.
C. Control Panel, System, Device Manager, Properties, Graphics.
D. Control Panel, System, Hardware Profiles, Display Settings, Graphics

29. Which key strokes switch a user between simultaneously running applications in Windows?
A. <FN>+<TAB>
B. <ALT>+<TAB>*
C. <CTRL>+<TAB>
D. <SHIFT>+<TAB>

30. You got an Internet connection up and running on your computer. You replace a modem with another one. For some reason your dial-up is not working. What do you do?
A) Install the dial-up service
B) Configure the new modem to work with Dial-up networking.
C) In Properties of Dial-Up connection, select "New Modem" from the list*
D) Use internet connection wizard

31.Which one is the easiest migration that you can from one OS to another?
A) From Windows 95 to Windows 98*
B) From Windows NT to Windows 98
C) From Windows 2000 to Windows 98
D) From Windows 2000 to Windows NT

32. How do you disconnect or connect the Network printer in Windows 9x? (Choose 2)
A) Start/Settings/printers*
B) Control panel/network/printers
C) Control panel/something/printer
D) Control panel/ system/properties
E) My computer/printers*

33.You repeatedly get a message in Windows 9x which says: "kernel32.dll-corrupted'. What do you do to solve this problem?A) Delete kernel32.ddl file
B) Reboot the computer
C) Delete win386.swp and reboot*
D) Repair the kernel32.ddl.

34. A custom application is conflicting with another application. What can you do to fix the problem temporarily on a Windows NT system?
A. Run MS Config.
B. Run REGEDT32.
C. Reinstall the application.
D. Run the application in a protected memory space.*

35.Where is DIR located?
A) C:\Windows\Dir
B) Command.com*
C) C:\Windows\command
D) C:\windows

36.What is the right starting order?
A) mbr, POST, boot sector, GUI
B) POST, BIOS, boot sector, GUI*
C) boot sector, POST, GUI, mbr
D) post, mbr, BIOS, GUI

37. Which of the following could be infected by viruses? (choose 3)
A) CD-ROM
B) Boot sector*
C) Networking files*
D) Write-protected floppy
E) System files*

38. What file is responsible for dual boot in Windows 9x?
A) IO.SYS
B) COMMAND.COM
C) CONFIG.SYS
D) MSDOS.SYS*
E) BOOT.INI

39. Which GUI text editors can be used to edit the WIN.INI and AUTOEXEC.BAT? (choose two)
A. SYSPAD
B. NOTEPAD*
C. SYSEDIT*
D. REGEDIT
E. REGEDT32

40. What two utilities are safest for editing the Windows 95 registry?
A. Edit
B. Regedit
C. Regedt32*
D. Device Manager
E. Control Panel*

41. Where are the log files of Dr saved in Windows NT?
A) C:\Winnt\system
B) C:\Winnt\system32
C) C:\Winnt\Drwatson
D) C:\Winnt*

42. Running Windows 98, you notice that the Device Manager does not list the CD-ROM drive's properties. The drive appears to be running flawlessly. What could be the problem?
A) Wrong driver on CONFIG.SYS
B) Missing driver in AUTOEXEC.BAT
C) Wrong driver on SYSTEM.INI
D) Real mode driver on CONFIG.SYS*
E) A 16 bit (Safe Mode) driver is specified in the WIN.INI.

43. You just got a Windows NT stop error (full blue screen). How can you
print an error message that was generated?
A. Hit the print screen button.
B. Reboot and check the system log.*
C. Reboot and open file 0000.chk.
D. Reboot and browse the temp folder.

44. What does system monitor do on Windows 9x? (Choose 2)
A) Deals with virtual memory usage*B) Server and client usage
C) It monitors the network.
D) Information on IRQ usage*

45. Where does Windows 98 store hardware, application, and software settings?
A) Registry*
B) The ini-files; win.ini, system.ini etc
C) Regedit
D) Register

46. Converting a disk partition to FAT 32 with Drive Converter provides
which of the following advantages over FAT16? (choose three)
A. Programs load faster.*
B. Fewer resources required.*
C. Greater file security allowed.
D. Drive mappings are more reliable.
E. Increase storage efficiencies*

47. What is the right syntax, in Windows NT4.0, to prepare an emergency repair disk? from the following?
A REPDISK
B RDISK*
C ERD/NT4
D BACKUP
E NTBACKUP

48. How can you remove temporary internet files? (choose 3)
A) Using Disk Cleanup Wizard*
B) Temporary file managerC) From properties of Internet Options in Control Panel*
D) Internet connection wizard
E) From Internet Options of Internet explorer*

49. A client calls and tells you that after installing Windows 98 on an 11GB hard drive only 6.5GB are recognized. How can you fix this problem? (choose two)
A. Reinstall Windows 98 from the OEM CD.
B. Install Windows 98 SE with large hard drive support.*
C. Use FDISK.EXE inside of Windows 98 from DOS prompt.
D. Reformat the hard drive overlay that comes with the drive.
E. Contact the mother board manufacturer for a BIOS upgrade.*

50. You transfer some files from NTFS volume to another FAT32 volume. Which will remain unchanged? (Choose three)
A) compression
B) encryption
C) permission
D) long file names*
E) file attributes*
F) file contents*

51. You have one computer connected to Internet through dial-up. Which operating system allows you to share the connection with other computers?
A) Windows 95 first release
B) Windows 98
C) Windows 98 SE*
D) Windows NT 4.0
E) Windows 95b

52. A caller tells you that his taskbar is missing from windows. What is the reason?
A) The computer is running in safe mode
B) Win.ini is corrupted by an application
C) System.ini is corrupted by an installation of an application
D) Registry is corrupt.*

53.After trying to run a dos application you get the message "This program can not be run on Windows" what do you do
A) Restart the application in MS-DOS command prompt.
B) Fall down on your knees and pray. Then try again.
C) Use the Setver command*
D) Set advanced properties “Do not allow application to recognize windows”

54. How can you start the Defrag utility on Windows 9x?
A) Control Panel, System, Performance, Defragmentation
B) Start, Programs, Accessories, System tools*
C) Right click the drive, Defragmentation
D) Right click on the drive, Properties, Tools*

55. How is a shortcut created in Windows 2000? (Choose two)
A) Right click on folder, choose create shortcut*
B) Drag to desktop*
C) Drag program to recycle bin
D) Control panel, system , pagefile

56. In Windows 98 what files can be viewed and edited with the System Configuration Editor?
A) win.ini*
B) boot.ini
C) system.ini*
D) msdos.sys
E) config.sys*

57. In Windows NT 4.0 you load a new device. Upon rebooting your computer will not boot to your GUI. How do you correct this?
A) Call tech support
B) Format the hard drive, reboot the computer
C) Press F5 during boot process to choose Safe mode. Delete the driver in safe mode
D) Press space bar to choose Last Known Good Configuration.*

58. Which protocol is needed for Internet access?
A) HTTP
B) TCP/IP*
C) FTP
D) SMTP

59. Which of the following are required files on the system partition of a Windows NT 4.0 system? (pick 3)
A) NTLDR*
B) AUTOEXEC.BAT
C) BOOT.INI*
D) NTDETECT.COM*
E) CONFIG.SYS

60. On a NT boot disk, which of the following files are required? (Choose 3)
A) NTDETECT.COM*
B) BOOT.INI*
C) COMMAND.COM
D) IO.SYS
E) NTLDR.EXE*

61. What files are necessary to boot Windows 9x to at least a DOS prompt?
A) io.sys*
B) autoexec.bat
C) msdos.sys*
D) config.sys
E) command.com*

62. 114b. What does a black exclamation point (!) on a yellow field through the Modem device icon in Device Manager mean?
A) The device is temporarily stopped.
B) The device is in a problem, and you should try to update its driver..*
C) The device is functioning.
D) The device is disabled.
E) The wrong driver is installed

63. After installing a program on your Windows 2000 computer you receive the following error: "Files that are required for Windows to run properly have been replaced by unrecognized versions. To maintain system stability Windows must restore the original versions of these files." What feature of Windows 2000 causes this notification to appear?
A) Windows file protection.*
B) Windows system guard.
C) Windows folder security.
D) Windows computer shield.
E) ASD.

64. Which backup method is quickest and requires the least amount of backup storage space?
A) Differential
B) Full
C) Incremental*
D) Copy

65. What does an incremental backup do?
A. Full backup of all files.
B. Same as a differential backup.
C. Backs up only files that have increased in size since last full backup.
D. Backs up all files that have the archived Attribute turned on.*

66. Which of these volumes supported by Windows 2000 Server? (choose 3)
A) Bridged
B) Raid-5 *
C) Spanned*
D) Mirrored*
E) Basic
F) Dynamic
G) Parity

67. What type of file is the Windows 9x registry?
A. Flat text file.
B. Relational database.
C. Hierarchical database.*
D. Spread sheet template.

68. What two GUI paths can be taken to rename a shared network printer (from
within Windows 9x)?
A. My Computer, Printers.*
B. Start, Settings, Printers.*
C. Start, Accessories, System Utilities, Printers.
D. Start, Programs, Accessories, System Tools, Printer Setup.
E. My Computer, Control Panel, System, Device Manager, Ports, Printers.

69. Which are upgradeable to Windows 2000 Professional? (choose two)
A) Windows 3.1
B) Windows 9x *
C) Windows NT 3.5
D) Windows NT 4.0*
E) Windows 2000 Server

70. Where would you go to view or change the resource settings for hardware devices in Windows 95?
A) Use Regedit to find the hardware and change it
B) Use the local hardware driver in Config.sys and change around the switches
C) In Device Manager select Device, Properties and Resources*
D) From Control Panel select Device and Resources

71. Trying to run multiple Application in Windows 9X. Error message Not Enough Memory appears, what is the problem?
A) Computer run out of Virtual memory*
B) Not enough RAM installed
C) Window 9x in not multi tasking
D) Add more conventional memory

72. Scandisk checks and fixes? (choose two)
A. Tape dives

B. Hard drives*
C. Floppy drives*
D. CD ROM drives
E. DVD ROM drives

73. Which of the following file systems are supported by Windows 2000? (choose three)
A. NFS
B. FSN
C. NTFS*
D. HPFS
E. CDFS*
F. FAT32*

74. Which file determines the multiboot configuration of Windows 9x?
A. IO.SYS
B. SYSTEM.INI
C. MSDOS.SYS*
D. CONFIG.SYS

75. What is the proper command to install the Windows 2000 Recovery Console as a start up option if the CD Rom is Drive E?
A. E:\i386\SETUP.EXE/CONSOLE
B. E:\i386\CONSOLE.EXE/INSTALL
C. E:\i386\WINNT32.EXE/CMDCONS*
D. E:\i386\WIN2000.EXE/RECOVERY

76. Your sound card is not working and appears with an exclamation point in the Device Manager on your Windows 95 computer. What should you do next? (choose two)
A. Ensure that the speakers are compatible.
B. Make sure the sound card is on IRQ14.
C. Select the default multimedia CODEC device.
D. Start the Hardware Conflict Troubleshooter from within Windows Help.*
E. Select the properties of the sound card and examine the resources tab for conflicting resource settings.*

77. You have just installed a Windows 98 and IPX/SPX protocol on your network but can't browse any other stations on the network. Client for the Microsoft networks is installed. What should you do to allow the workstation to browse the network?
A. Enable File and Printer sharing.
B. Verify the workstation's IP address.
C. Enable Browsing Services in the Control Panel.
D. Enable NetBIOS support.*

78. What should you do first when a print job is stalled in Windows NT 4.0?
A. Restart the PC
B. Restart the spooler.*
C. Try another printer cable.
D. Try another printer driver.

79. A user uninstalled an application in Windows 98 and it still appears in the Start menu. How do you remove it? (choose two)
A. Shut down and reboot the PC.
B. Delete the item in the Device Manager.
C. Right click the menu item on the start menu and select Delete.*
D. Right click the desktop and choose Display Properties, click Start Menu.
E. Right click the taskbar, choose Properties and click Remove under Customize Start menu*

80. If a network card is physically installed in a Windows 98 computer and there is no network connectivity, what should you do to find out if the device is functioning correctly?
A. Run net config.
B. Look at the Device Manager.*
C. Check Network Neighbourhood.
D. Check Dialup Networking properties.

81. Your customer calls and explains that he can't display an entire web
page even though he has a 17-inch monitor. He has to use the scroll bars to
go from right side to the left side. What change would you make to display
settings? (Exhibit: Shows that the Display setting is 640x480)
A. Click Advanced and change to large font.
B. Click Advanced and change the screen size.
C. Slide the screen area bar over to 800 by 600.*
D. Adjust contrast control until the screen has shrunk in size.

82. On a Windows 9x computer, which actions can you take to print a document
without spooling the print job?
A. Set the printer to full-duplex mode.
B. Set the printer to half-duplex mode.
C. Select 'Disable Spooler' in the Spool Settings dialog box.
D. Select 'Print directly to the printer' in the Spool Settings dialog box.*

83. Where can you change network identification in Windows 2000?
A. Device manager.
B. Network properties
C. System properties.*
D. By calling technical support.

84. On a Windows 2000 client computer, which of the following methods can be used to map a drive letter? (Choose two)
A. Right click My Computer.*
B. Right click Control Panel.
C. Right click My Network Places.*
D. Right click Network and Dial-up Connection.

85. If a Windows 2000 system is configured for TCP/IP and DHCP automatic addressing but does not find a DHCP server when booted, what will happen?
A. Windows 2000 will not be able to start the network.
B. System will switch automatically to Net BEUI protocol.
C. Automatic private IP addressing will be used to assign an address.*
D. System will listen to the network to discover what range of addresses is being used and will assign an address in this range.

86. Which service must be installed on a Windows NT 4.0 system to allow the Dialup network access?
A. Net BEUI.
B. IPX/SPX.
C. Remote access service.*
D. Dialup Networking V 1.3

87. Which command to test connectivity to every router between your system and the destination system?
A) PING
B) TRACERT*
C) IPCONFIG

D) NSLOOKUP

88. While booting you receive the following message when booting Windows NT 4.0 Workstation: "Boot could not find NTLDR. Please insert another disk". What should you do to fix the disk?
A. Extract the file from the CD.

B. Run the emergency repair process.*
C. Copy the file from any Windows system.
D. Copy the file from another Windows NT system.

89. Windows 9x freezes at the Windows logo screen while booting. You suspect a faulty application in the startup folder. Which key can you hold down after seeing the Windows logo to stop the application in the start up folder from executing?
A. F5
B. ESC
C. CTRL
D. SHIFT *

90. A user clicks on the Print icon within an application, and his print job is sent to the wrong printer. What can you do to correct this? (choose two)
A. Change printer drivers.
B. Reorder the printer entries in the Printers folder.
C. Select File, Print to set the desired printer for the application. *
D. Change the desired printers location on the network.
E. Set the desired printer as the default printer. *

91. You add RAM to a computer, and soon after it suffers from problems with random freezing. How can you quickly test extended memory?
A. Restart in safe mode and run Dr. Watson.
B. Use an emergency boot disk with himem.sys.
C. Restart and run the Maintenance Wizard.
D. Close all programs and open System Information.*

92. A client calls and tells you that while he was installing Windows 98 the system files could not be updated and the system hung. What should be disabled in order to upgrade the operating system?
A. Drive compression.
B. Antivirus in the BIOS. *
C. Plug and play in the BIOS.
D. Fast POST in the BIOS.

93. A customer reports that USB devices are not automatically detected on an older system you set up for him. What do you suspect is the problem?
A. The system is running Windows 95. *
B. Plug and Play is disabled in the system's BIOS.
C. The device was plugged in the machine while it was running.
D. USB is not correctly configured in the OS.

94. In Windows, which of the following two network components must be present to make a dial up connection to the internet?
A. TCP/IP *
B. DHCP

C. Client for Microsoft Networks
D. Dialup Adapter E. NetBEUI *

95. In a peer to peer network, printing demands have slowed network performance. Which of the following offers a quick remedy to the problem?
A. Install more memory on the network printers.
B. Disable network printing on one of the computers that never prints anyway.
C. Run print jobs after hours when there is less network traffic. *
D. Configure one computer as a network print server.

96. How do most of FTP servers authenticate users?
A. Securely
B. Nominally
C. Individually
D. Anonymously *

97. Which four components can be added from within the Windows 9x Network applet?
A. Client *
B. Server
C. Service *
D. Printer
E. Adapter *
F. Protocol *

98. To reach a secured internet site named secure.com, which of the following must be typed on the URL line of your browser?
A. HTTP://SECURE.COM
B. HTTPS://SECURE.COM *
C. FTP://SECURE.COM
D. SECURE.COM/8080

99. What is the first step you should take to connect to a shared printer over your network?
A. From Control Panel choose Connect to a network printer.
B. From the Printers folder, double click Add Printer and choose Network Printer. *
C. From Control Panel select Add New Hardware and choose Network Printer.
D. Browse to the printer in Network Neighborhood.

100. What is a static IP address?
A. A permanently assigned address. *
B. A computer component that must be grounded before implementation.
C. A computer component that was generated by a capacitor.
D. A network address generated for a single session only.

101. Which domain name qualifies to universities and colleges?
A. . CC

B. .NET
C. .ORG
D. .EDU*
E. .COM

102. Which of the following are advantages of FAT32 over FAT? (choose two)
A. Faster file access.
B. More efficient compression.
C. Reduced cluster size.*
D. Increased logical drive size.*
E. Increased security attributes.

103. What are valid ways to display the Task Manager in Windows 2000? (choose three)
A. Press <CLT>+<ALT>.
B. Press <CLT>+<SHIFT>and <ESC>. *
C. Click Start, Run and type taskman and hit Enter.
D. Right click on the taskbar and choose Task Manager. *
E. Press <CLT>+<ALT>+<DEL> and then click Task Manager. *

104. What Windows 2000 file system supports compression?
A. CDFS
B. HPFS
C. FAT32
D. NTFS *

105. What key can be pressed during the Windows 2000 boot process to display the Advanced Option menu?
A. <F1>
B. <F5>
C. <F8> *
D. <F10>

106. Which three of the following will provide resource usage details about devices in Windows 2000?
A. WINMSD.EXE *
B. MSCONFIG.EXE
C. Hardware Profiles
D. System Information*
E. Device Manager *

107. Which of the following is a valid way to change a long file name in Windows 9x?
A. In Windows Explorer, choose File, Rename.*
B. From an MS-DOS prompt, type 'ren <filename> <newfilename>'.
C. From the Control Panel, click System, then click Rename.
D. In Windows Explorer, choose Tools, Rename File.

108. When a .REG file is double-clicked, the .REG file ______.
A. Gets deleted.
B. Displays a text editor.
C. Is merged into the registry. *
D. Is opened and viewed by the Registry Editor.