Dear Severus,
I'm new to Hogwarts. Because I come from the muggle world, I'd never even heard of the magical world before my letter of acceptance came. That makes it especially hard for me to adjust. I haven't made many friends, and I feel like such an outsider. What should I do?
Confused Witch

Dear Confused Witch,
You are an outsider. I suggest you go back to where you came from and never return here.
Sincerely,
Severus