3^rd September 1979

British

Single

Full UK Driving Licence

• Provision of superb level of customer service at all times in order to obtain the following working requirements:



• Responsible for generation and follow up of all sales leads via promotional calls and face-to-face selling.
• Exceeding personal targets and working as part of a team to obtain group sales targets
• Competitor Analysis via mystery shopper appraisal (both face-to-face and telephone contact)
• Assisting marketing team with the design of corporate promotional material.
• Promotion of the Kinetika Membership Package off site – via community outreach promotions
• Touring potential members around the facilities, using the appropriate sales techniques to aid the prospects decision-making process.
• Attending and contributing marketing and sales ideas at regular sales meetings.

• Unsupervised management of stores located within three different locations
• Maintaining order of staff and general operation of the store
• Working Closely with the store and regional management with regards to store running/maintenence and stock management duties
• Security of site and financial assets, with the use of the appropriate computer
  packages
• Staff Management and Organisation
• Aiding Customers via one’s knowledge of store products
• Task Delegation
• Knowledge of Health & Safety store practices
• Carrying Out of Store Merchandise Visual via head office instruction
• Use of DVD/Video rental software
• Provision of a high quality customer service
• Training of staff to Store Supervisor Level
• Till operations/banking and carrying out the appropriate customer complaints procedures

1998 - 1999

• Advising and selling of suitable banking products and services for the customers recognised individual need.
• Obtaining knowledge of new and existing products and services that the company produced
• Security of branch and customers money.
• Security of site and financial assets, with the use of the appropriate computer packages
• Continuous professional development via in-house training.
• Aiding Customers via one’s knowledge of store products
• Strong team player
• Extreme attention to detail regarding documentation
• Working in a general office environment

1999

1998

1998

Customer Advisor Training Course

Mortgage Advising Training Course

Understanding Industry (Presented by the 3i Group & KPMG)

Southern Co-operatives

Nationwide Building Society

Nationwide Building Society

Peter Symonds College

2000 - 2001

NUMERACY SKILLS

• The Internet: How it can be used as an effective research and business tool.
• Computer Hardware: e.g. Memory storage devices, Performance Enhancing Hardware, Graphic/Visual enhancing hardware, EPOS usage
• Web Page Production: Programming via Basic HTML and FrontPage Express

Computer Software: Microsoft office, Virus protection, Web page design, The types and effects they have on business today.

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Quantitative Analysis Module:

The purpose of the module was to cover mathematical material and formulae analysis of business numeric scenarios : Overall Module Score 60% (2:1)

Two Yearlong Accountancy modules:
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Year 1 - Understanding Financial Information: A focus was placed on financial accountancy with other accountancy principles: Overall Module Score 67%

Year 2 - Managing Finance: A more in-depth second year university module focusing on financial and management accounting: Overall Module Score 65%

I had the opportunity in 1995 to live in Dubai, UAE where I continued my schooling for six months. I feel that this experience allowed me to understand the diversities of western and eastern cultures.

Since completing my university studies I took a gap year to work and travel. I spent three months travelling in Northern Italy, spending time in the Dolomites, Verona, and Venice. I also spent time in Paris.

I have keen interests in fitness and weight training.

Wado - Ryu style Karate: Purple belt

Also I have recently developed a strong interest in Tae-Bo Fitness Training

REFERENCES:

Character:

Joy Foster
23-24 Richmond Terrace
Clifton
Bristol
BS8 1AA

Tel: 07968 817866