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Customer Name
Issue Headline
Issue Date
Issue Category
Release
Issue Status
Severity
inquery
lab visit
education
Originated
Assessed
Performed
Rejected
Waiting For Customer Reply
Waiting For Developer Decision
Other Waiting
Closed
P1
P2
P3
P4
Issue Description:
Configuration:
Investigation Activity
Console or Black Box Log (You can put up to 62,000 characters at
one time, use change record to add more chunks of 62,000 characters
to the log record. You may need to ftp really big (or binary) log files to server)
User First Page to do FTP
To FTP
Additional Log File Names (should be space delimited):
Support Owner
Developer Owner
Investigation Time
Similar Issue IDs or SR
Customer Email
Customer Phone
Customer Lab