Steven J. Short resume
Steven J. Short
[email protected]
Experience
Systems Engineer
10/98-Present
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- Responsible for the night operation of the SAP Operations .
- Troubleshoot and monitor R/3 production and development systems in Waldorf, Germany via R/3 CCMS monitoring tools
- Perform system problem isolation, diagnosis and resolution on 400+ training and demo servers on NT 3.51, 4.0 and SUN, HP-UX, and AIX Unix operating systems with Oracle and Informix databases.
- User of Legato system which performed the backup and recovery of most Unix and NT systems.
- Set up, monitor and control jobs according to procedures. Identify appropriate course of action and disaster recovery procedures.
- Organize and mantain daily backup schedule for 200+ machines.
Pep Boys, Inc.
Systems Support/Applications Specialist
1997-Present
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- Provide second level SCO Unix operating system/Sybase support for 700+ stores.
- Sybase administration, Systems recoveries, disk replacements, etc…
- Support the field support technicians with new store installations and/or systems upgrades.
- Research problems encountered by store personnel with store-specific application problems and implementing solutions.
- Troubleshoot problems generated by Tivoli system monitoring tool, such as disk failures, drive space issues, etc…
- Troubleshoot in store local networking systems as well as wide area network Hughes VSAT systems.
Pep Boys, Inc.
MIS Control Center-Help Desk
1993-1997
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- Provided operating system (SCO Unix w/ Sybase) support for 3-4000 end users in 700+ stores, 5 distribution centers, corporate and regional offices.
- Developed training materials to improve quality awareness and organized a training manual for Control Center Operations.
- Researched problems encountered by Team members and customers and implemented solutions in multi-vendor environments.
Education/Training
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1999 – Global Knowledge, Internetworking with TCP/IP
1999 - Spectrum Inc. Network monitoring user
1998 – Introduction to SQL, Adaptive Server Enterprise
1998 - SCO unix open server R5 Administration II
1985-1987 – Gloucester County College, Business Administration Major
Other Interests