Gary McCann
Folsom, California 95630
Home: (916) 983-2698 Cell: (916) 612-1875
To: Prospective Employer
I am a well educated manager of several years, experienced in several different management environments including customer service. I am a motivated energetic employee, who is very dependable and dedicated. I have a diverse background with involvement in Management of Production, Quality, Warehouse, Office, Customer Service, and Network Systems.
I have been involved in providing services to internal and external customers, managing office functions, library functions, and the development of Internet applications. I am an advanced computer user, with both hardware and software experience. I have strong communication skills, organizational skills, and I have been trained to listen.
I have been directly involved in day-to-day operations including account management, customer service, accounts payables, account receivables, payroll, inventory control, and order tracking. I have performed training on subjects such as production procedures, quality processes, safety policy, product testing, as well as many training sessions teaching software use, i.e., MS Office, Outlook, Internet Applications, etc.
I have experience in the startup and operations of a Customer Service call center. In dealing with customers I am always the one who takes the difficult calls. I was able to save many delicate accounts due to the handling of customers upset at the product, service, or both.
Please take a moment to review my resume below and contact me anytime if you would like additional information or would like to schedule an interview.
Thank you,
Gary McCann
RESUME
A Diverse background in Management includes Production, Networking, Customer Service, and Warehouse, with Technical Skills, Team Building Skills Analytical Skills, Artistic Abilities, and Common Sense, the ability to follow direction, dedication and dependability.
ACCOMPLISHMENTS
Over 17 years experience in Supervision and Management. Direct involvement in Payroll, Reviews, Promotions, Terminations, etc. Knowledge of Workers Comp Insurance, employee benefits, Cal OSHA requirements, etc. Managed a payroll of over $1 million.
Database
Analysis:
Developed and
implemented data
collection and
analysis
worksheets for a
distribution
department.
Analyzed daily,
weekly and
monthly
distribution.
Generated
reports based on
findings.
Computer
Software:
Experienced in
the use of many
software
programs,
advanced
knowledge of MS
Word and MS
Access. Created
Excel
Spreadsheets to
calculate
monthly and
yearly gross
income for the
computer,
software and
services
departments.
Payroll:
Involved in
payroll
activities,
responsible for
accurate hourly
reporting of
employees.
Developed an
incentive
program based on
monetary rewards
for attendance
which increased
production by
27%.
Employee
Benefits:
As the
Production
Manager I worked
with the
management team
to increase
employee
benefits as the
company grew,
helped to add
retirement plan
as added benefit
to employees.
Increased
benefits
improved hiring
of quality
employees.
Networking:
Maintained LAN
and WAN
networks. Added
Web Servers,
Email Servers,
File Servers and
SQL Servers to
the network as
well as upgraded
a SQL Server
running Windows
NT 4 and SQL 7.0
to Windows 2000
Server and SQL
2000. Created
and maintained a
DNS server and
Web Server with
4 Internet
Domains. Use of
Firewalls,
Routers,
Switches, etc.
Database Work:
Created many
different
databases using
MS Access from
1996 to present
used to track
student computer
distribution,
ISP accounts and
online
curriculum for
shipping and
billing
purposes. This
change exposed a
situation where
the company was
paying for ISP
accounts that
should have been
cancelled, saved
$40K in the
first 3 months
of employment.
The most recent
database was
developed to
track orders
against
student's
budgets and
display the
results
automatically on
the Web in a
secure site.
Web Site Work:
Provided Web
Page development
to Client
Schools and our
company.
Uploaded pages
via FTP to the
Web Server.
Provided an FTP
site for the
distribution of
forms,
instructions and
other
documents.
Provided Web
Site support in
design of Web
Pages, access to
secured pages,
IE Settings,
etc. Provided
an Online
Ordering System
where California
Teachers could
order
educational
materials for
their students.
Project
Management:
Redesigned an
online ordering
system that
provided a way
for over 900
Teachers in the
State of
California to
order
educational
materials.
Developed a new
upgraded Online
Ordering System
when the company
changed vendors.
Technical
Writing:
Written several
technical
documents for
the
installation,
use, and
troubleshooting
of custom
software
applications.
Wrote ISO
documents for a
Crash Testing
facility.
WORK EXPERIENCE
Present – QUALITY MANAGER/IT Sacramento Container Corporation, McClellan
Responsible for the development of the company's quality program, customer feedback and vendor feedback and evaluation systems. Responsibilities include the IT department, server maintenance, PC setup and repairs, etc. Development of Access Database to track quality issues with customers, vendors, and products. Using ODBC to extract data from a Unix Server running a database program HRMS to write custom reports.
2000 – 2002 OPERATIONS MANAGER Alliance Education Programs, Roseville, CA.
Responsible for the technical growth of the company. Operations included the IT department, Facilities, Technical Support, Computer Repair, and Distribution departments, reception desk, general office. Introduced MS Access Databases for tracking of products and services, saved $40K within the first 3 months. Provided first hand technical support to the Teachers and Students on issues including use of the Web Site, Computer Operation, etc. Setup of office facilities for administrative staff, including phone systems, electricity and gas hookups, and networked computer system.
1997 – 2000 GENERAL MANAGER Signup, Inc. Multimedia, Rancho Cordova, Ca.
Duties included responsibility for the entire IT department which included a small WAN using a Point-to-point T1, 2 servers and 28 workstations, Production, Technical Support and Facilities departments. Implemented upgrades and added servers, routers and printers to the LAN. Wrote technical manuals and instructions, created demo videos, marketing brochures, etc. Build dual processor servers for RGB Video Walls. Lead technical person in charge of connecting computer hardware to video walls, testing of new hardware interface. Technical staff of 4 performed a variety of duties including telephone support and repairs. Introduced MS Access Database used to track technical support calls and repairs.
1996 – 1997 TECHNICAL WRITER/DC&A TECH E-Tech Testing Services, Rocklin, Ca.
Wrote technical documents required for ISO certification. As a Data collection and Analysis Technician, collected electronic, high speed video and film data on Highway Safety equipment crash tests. Created an MS Access Database to automatically produce required forms based on the input.
1986 – 1996 PRODUCTION MANAGER Motion Control Eng., Rancho Cordova, Ca.
Managed the production of Computer based Elevator Control Systems. Helped the company grow from $175K to over $40M Gross within a 10 year period. Expanded production from a 2 person department to over 135 employees. Designed and maintained the Production Facilities, including production flow, processes and procedures for all positions including the Test Section. Designed an electrical layout for the test department which cost $250K to complete, increasing the output of the test department by 120%.
EDUCATION
Rio Linda Senior High, Rio Linda, California Diploma
U.S. Air force Schools Various Certificates
Arkansas College of Technology, Little Rock, Arkansas ASEE 4.0 GPA
SKILLS AND ABILITIES
Self Disciplined
and Self
Managed,
Dedicated and
Dependable
Management
Skills including
Accounting,
Payroll and
Benefits
Organizational
Skills
People Skills
Customer Service
Skills
Budgeting
Experience
Analytical
Statistical
Process Control
Skills
Project
Management
Experience
Hands on
knowledge of
Network Servers,
Routers,
Firewalls,
Workstations
Advanced
knowledge of
Microsoft
Access, Word,
Excel and
PowerPoint
Wide range of
Software
knowledge
including MS
Office XP,
Photoshop, etc.
Technical
Writing of
instruction
manuals, ISO
documents,
processes and
procedures
References and Additional Information are available upon request