|
Nov 2004 till date:As Sales Account Manager with OPAL Telecom Limited, UK.
As an Account Manager with Opal Telecom, the fixed line division of Carphonewarehouse, I am entrusted with the responsibility of development and maintenance of new telecommunication business selling communications packages on a B2B basis. The products handled are mostly, Carrier pre-select, ISDN2, ISDN30, Auto-Attendant, Call recordings, Network dialer, Non-geographical numbers etc.
Key responsibilities: -
- Developing my own portfolio of customers by generating my own leads, contacting businesses by telephone, fact finding and rapport building within my dedicated territory.
- Providing quotes via the telephone and via face to face appointments.
- Build a pipeline of prospects with clearly defined steps necessary to close.
- Responsible for the full sales cycle.
- Liaising with design, and delivery teams to track progress.
- Informing clients of new/improved products and identify new opportunities with them, and then to initiate the sales process.
- Total Account Management to maintain a high level of commitment and service to all clients with drive for improvements by identifying and understanding client needs and by consistently exceeding client expectations.
|
Oct 2002 to Nov 2004:As Area Sales Manager with OPUS Energy Limited, UK.
As Area Sales Manager (ASM) I was responsible for sales, in the specified geographical area, to the Director of Sales through National Sales Manager. ASM is to achieve the monthly target for the area, set by the Company, with the assistance of 6 Sales Consultants. In addition to chalking out aggressive sales strategies to meet the challenges in this very competitive field, ASM is to lead, guide, assist and manage the Sales Consultants in their tasks. The targets were achieved consistently every month. The consultants are also encouraged to monitor the customer satisfaction level, periodically, in order to further improve the customer relations. My determination and perseverance has taken me to the path of success enabling me to manage and achieve my sales targets.
Key responsibilities: -
- To achieve Team sales target of electricity contracts in the designated area.
- To maintain customer relation for business retention.
- Development of new arena of potential market.
- To review and appraise the development of all sales staff.
- To monitor the Group�s procedures, systems & performance in relation to sales and to motivate them to exceed their targets on a monthly basis.
- To liaise with all staff members with regard to work-related matters.
- To constantly review updates on actual against sales targets and propose any steps that should be taken
- To raise tactical issues with the Regional Sales Manager
- To identify opportunities for improvement
Reporting to the Director Sales.
|
|
Jan 2002 to Oct 2002: As Sales Team Leader with Npower Energy Sales Limited, UK
I lead a team of field sales advisors to meet potential customers by cold calling. This business development is to get customers on board with Npower for their domestic fuels and telecommunication services. This job requires a very high level of communication skills, persistence and leadership qualities.
Reporting to the Sales Manager.
|
|
Dec 2001 to Jan 2002:
In this short-term assignment, I worked a Field Sales Executive with M/s ADT Total Home security, a dealer of ADT alarms in UK. This sales job is to meet customers, generated either by cold calling or fixed by the call centre and sell security & fire alarms whereby bringing additional business to the organisation. The job involves extensive travelling and skills to convince prospective customers the need & usage of ADT� s monitored alarms for total peace of mind. In general this opportunity to work in UK had given me the exposure to the market, trend and the customer behaviour.
Reporting to the Project Manager.
|
|
Feb 2000 to Nov 2001:As Sales Manager in GMS Corporation, Kerala, India, I am responsible for the entire sales of commercial vehicles and two wheelers to institutions & individuals. The company is a dealer for Mitsubishi Corporation. For improved and effective marketing management, I am currently deputed to UK to undergo a MBA course at the London School of Commerce.
Key responsibilities: -
- To manage the external communications and relations with major customers
- To produce various key proposals, responses to tenders, business plans and presentations.
- To manage the marketing effort and promoting the sale of the company�s products.
- To create, maintain and distribute suitable marketing and promotional material.
- To conduct market research and evaluation of potential market.
- To maintain a vigilant competitive analysis.
Reporting to the Managing Director
|
|
July 1999 to Jan 2000: As in-charge (Projects) in Asia Bolts Industries LLC, Dubai, I was into manufacture of alloy steel stud bolts and anchor bolts. I handled the entire project with independent responsibility from the conceptual to the production stage.
Key responsibilities: -
- Preparation, co-ordination and overall project management for hardware, software, industrial design, test and approvals processes.
- Liaison with all internal groups, customers, sub-contractors and manufacturers, ensuring adherence to product specifications and instigating any quality control checks where necessary.
- To manage development costs to ensure that budgets and time schedules are maintained.
- As a qualified metallurgical Engineer, personally involved in setting up the metallurgical quality control lab.
- Formulation of electronic documentation of system, and test procedures.
- To ensure that all other records, specifications and procedural instructions are properly drafted and maintained in order to provide information to the management and any other interested party as and when required.
- For identification and resolution of day-to-day issues and the reporting of critical issues immediately to the Director, also maintaining regular reports on the progress of projects.
Reported to the Managing Director
|
|
Dec 1991 to April 1999 : As Asst. Manager (marketing) in Mukand Ltd (A Bajaj Group), I was in charge of their Bangalore Branch.
Key responsibilities: -
- Strategic planning and implementation.
- Achieving the regional target in terms of sales and inventory level of alloy steel.
- Identifying the needs of the market & creating market for the existing products.
- Analysing the market trend, sales forecasting, reordering & co-ordination.
- Independent administrative and operational responsibility for effectiveness.
- Apart from the main functional responsibilities, was instrumental for the development of a tailor made package for inventory, accounting and networking the different branches with the head office for having a common MIS.
- Established a branch office and developed a dynamic team of staff
- Independent administrative and operational responsibility
- Designed innovative marketing techniques and strategies to sell the product in the
competitive market had been implemented to achieve targets.
- Was solely responsible for the sales turnover at the regional level & enhancement
of sales and marketing activities.
- Networked the different branches with the head office and having a common MIS for the operation.
- Instrumental for the development of a tailor made package for inventory, accounting and MIS using Sybase and Power Builder
Achievements:-
- Established a branch office and developed a dynamic team of staff
- Designed innovative marketing techniques and strategies to sell the product.
- Developed excellent customer relation, whereby held the major market share.
- Branch turnover was enhanced to a record of 4 million US$ in 1999.
Reported to the Director (Marketing)
|
|
July 1987 to Dec 1991: Started
my career with M/s. Steel Industrials Kerala Ltd., (SILK) in September 1987.
- Underwent a rigorous and monitored training program. This in-plant training inputs
were focussed on various inter-disciplinary functions like marketing,
production, quality control and sales execution. Obtained a wide exposure
and a clear insight into the functioning of an engineering industry.
- Involved in market research, survey, analysis, tender participation, correspondence
interaction with customers and finally the co-ordination for sales execution.
- As Production Engineer: (1Year) Responsible for the production of castings in
its fully computerised high-pressure plant with a large team of technicians.
- As Marketing Engineer: (3 Years) Moved to Marketing Department as a matter of
personal interest. Responsible for marketing of C.I. casting mainly pressure pipes & fittings to Government sector.
Achievements:
- Consistently achieved various sales targets during the period 1988 to 1991 by use of
aggressive marketing techniques and strategy
Reported to the Factory manager
 Back to start page of CV |
|
